This profile has been claimed by the business owner or representative.
INFINITI of the Palm Beaches Service Center
- Automotive
- West Palm Beach, FL
About this business
ABOUT INFINITI OF THE PALM BEACHES The Schumacher Auto family has been providing the West Palm Beach and South Florida communities with great cars for over 40 years; and, at our store, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Our sales team at our... read more
Location details
3101 Okeechobee Blvd, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
"Ray Graham - Service Manager Extraordinaire " There is no one better than Ray Graham for top quality service. I have had 3 different Infiniti's over the last several years, and each one has been kept in top notch shape due in large part to Ray's commitment to complete, comprehensive, professional, courteous service. From the first moment my service appointment is made until the last moment that Ray's thank-you note is left on my dash - he anticipates every need, inspects what he expects and delivers exceptional results. Kud... read more
Business response:
Pat, thank you for taking the time to provide this excellent review. I am glad that you continue to have great experiences with Ray as your service advisor, who is truly an asset to our team! We appreciate you and your business and look forward to seeing you soon. If you need any further assistance, please do not hesitate to contact us. Cortnie Aponte, Customer Experience Representative 561-656-5003
"Professional Service" Everytime I go in for an oil change or any type of service I am in & out as promised! I am kept informed of any and everything that is going on with my Q50. I recommend taking your vehicle to Schumacher in West Palm Beach. It's not only a professional atmosphere it's also clean & spacious. I absolutely love it! Although Chris Tyson was being verbally assaulted by some woman, he maintained his professionalism.
Business response:
Thank you for taking the time to provide your great experience with us. We are pleased to hear that your service appointment was completed in a timely manner with Chris as your advisor. We appreciate all recommendations and look forward to seeing you again very soon! If we can assist you further, please feel free to reach out. Cortnie Aponte, Customer Experience Representative 561-656-5003
"Great customer service " Chris Tyson is the best very honest friendly and professional i appreciate that be a woman only come there because of Chris thank you very much
Business response:
Thank you for your positive 5-star review. It is great to hear that Chris is always to professional and helpful while you are in to service your vehicle. Our team is pleased with the excellent feedback and appreciate it very much. If we can assist you any further, please do not hesitate to contact us. Cortnie Aponte, Customer Experience Representative 561-656-5003
"AMAZING - Customer Service" This was my first visit to the service department. I was assigned to Carrie, she was fantastic! Professional, knowledgeable, her communication while my vehicle was being inspected was top notch. You can tell she truly cares. I had to take a shuttle to my office, they were quick and friendly. The work performed was done quickly. The service department is top notch. Ask for Carrie when you make an appointment, you won't be disappointed! She rocks!
Business response:
Jen, thank you for taking the time to provide this excellent review. I am glad that you had a great experience with Carrie in the service department, who is truly an asset to our team. We appreciate your business and hope to see you again soon. If you need any further assistance, please do not hesitate to contact us. Cortnie Aponte, Customer Experience Representative 561-656-5003
"First time experience; all great!!" I come from up North where I bought my Infiniti and have it serviced. Now I'm "snowbirding down in Palm Beach so I needed a dealership which could service my car here. INFINITI of the Palm Beaches was the obvious choice, so hoping for the best that's where I went. I was not disappointed. Had a great service consultant (Justin) who discussed alternatives, made suggestions, offered advice, and most importantly listened to me. In general it was a pleasure to do business with him, and he is n... read more
Business response:
Ed, thank you for your positive 5-star review. Our team is pleased with the excellent feedback and appreciate it very much. We are so happy to hear that we exceeded your expectations, which is what we strive for! If we can assist you any further, please do not hesitate to contact us. Cortnie Aponte, Customer Experience Representative 561-656-5003
"Danny in Service is always on top of his game. " This is my second owned Infinity and I think I’ll probably stick with Infiniity for 2 reasons. One-Love the cars reliability and comfort and Two-the service dept is top notch. Service Advisor Daddy is extremely knowledgeable and valuable resource.
Business response:
Maria, thank you for your wonderful comments. It is so great to hear that Danny was so knowledgeable and helpful throughout your service visit. We appreciate your business and look forward to your next visit. If you need any further assistance, please do not hesitate to contact us. Cortnie Aponte, Customer Experience Representative 561-656-5003
"Never Disappointed " I have been a customer of INFINITI of the Palm Beaches for over 15 years. Their service department is the best I have ever encountered at a dealership. They say what they will do, then they do what they say. There are no surprises when I pick up my car. Chris Tyson is my service advisor. He has never steered me wrong.
Business response:
Thank you for taking the time to provide this excellent 5-star review for Schumacher Auto and Chris Tyson. We sincerely appreciate your continued business and hope to see you again soon. If you need any further assistance, please do not hesitate to contact us. Cortnie Aponte, Customer Experience Representative 561-656-5003
" Very modern clean facilities. " Scheduled on time Carrie was a pleasant and very helpful,and I’ll do it again. Great waiting room nice amenities. My schedule time was for 9:30 AM, hour and 15 minutes later they were done.
Business response:
Thanks for your 5-star review. Our team is pleased with the excellent feedback and appreciate it very much. If we can assist you any further, please do not hesitate to contact us. Cortnie Aponte, Customer Experience Representative 561-656-5003
"Service Department " Ray in the service department is wonderful to work with, prompt and reliable. He always keeps me informed about any necessary maintenance. Repairs are done quickly
Business response:
Thank you for taking the time to share your experience with is. It is so nice to hear that Ray was so wonderful to work with during your service visit, as he is definitely a great asset to our team. We appreciate your business and look forward to seeing you again. If you need any further assistance, please do not hesitate to contact us. Cortnie Aponte, Customer Experience Representative 561-656-5003
Frequently asked questions about INFINITI of the Palm Beaches Service Center
How is INFINITI of the Palm Beaches Service Center rated?
INFINITI of the Palm Beaches Service Center has a 4.9 star rating with 535 reviews.
When is INFINITI of the Palm Beaches Service Center open?
INFINITI of the Palm Beaches Service Center is open now. It will close at 5:00 p.m.