This profile has been claimed by the business owner or representative.
Japanese Auto Masters
- Automotive
- Virginia Beach, VA
About this business
Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. We also service all Domestic vehicles as well.
Location details
3012 Holland Rd, Virginia Beach, VA, 23453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
service took a little longer than planned but not a problem. They dropped me off at the golf course and picked me up when the service was finished. I brought the car in for an inspection and service related to check engine light. All work done on the same day.
Business response:
Albert, We are very sorry the service took longer than expected. Sometimes the vehicle won't cooperate. Thanks for the kind words and review! Tom & Cindi Potter and the Team of JAM.
Perfect service as always!!!
Business response:
Shelia, Thanks for the kind words and high marks! Tom & Cindi Potter and the team of JAM.
Always good service.. Good prices. They keep my SUV in good shape. Very Friendly employees. Always leave there feeling good.
Business response:
Thank you from the bottom of our hearts\ stomachs for the most delicious chocolate cake! Customers like you both make our work enjoyable! The team of JAM.
Great Job Honest direct thorough it is appreciated
Business response:
Myron, We greatly appreciate you taking the time to respond and especially for the great review and kind words. We will not let you down. Tom & Cindi Potter and the Team of JAM.
I needed a couple of different repairs done and they were able to get my car in and out in one day. They were very diligent in letting me know what they thought needed to be done and getting what I wanted done quickly and professionally. Two thumbs up!
Business response:
Anonymous or not, we appreciate the feedback, the review, and the kind words. Sincerely, Tommy & The Crew of Japanese Auto Masters
The Staff at Japanese Auto Master have provided me excellent customer service. I have had two of my vehicle serviced and repaired, and I am complete satisfied with the quality of work they have performed on my vehicle. Keep up the great service.Sincerely,Mario Santiago
Business response:
Mario, Thank-you very much for the kind words and great review. We will never forget we are here because of customers like you. Tommy and The Crew of Japanese Auto Masters
Very professional and courteous. Service was done at half the cost of a dealer estimate with a quality job and on time. Dennis was very knowledgable and addressed all of my concerns. I would definitely recommend them to others.
Business response:
Rick, We thank you very much for the kind words and review! We strive at all times to put the customer first. Tom & Cindi and the team of JAM.
Would not take my car anywhere else!! If they should go out of business I will have to give up driving!
Business response:
Mary Ellen, Thank you so much for the enlightening words! Definitely a spirit lifter! Tom & Cindi Potter and the Team of JAM.
Very good service. Did not do work that was not needed. Had the opportunity to replace items / do work that I could have been sold into needing to be done.
Business response:
Thanks for the great review and kind words. We will always keep our customers needs first and foremost. Tom & Cindi Potter and the Team of JAM.
Frequently asked questions about Japanese Auto Masters
How is Japanese Auto Masters rated?
Japanese Auto Masters has a 4.9 star rating with 2,164 reviews.
When is Japanese Auto Masters open?
Japanese Auto Masters is open now. It will close at 5:00 p.m.