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Japanese Auto Masters
- Automotive
- Virginia Beach, VA
About this business
Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. We also service all Domestic vehicles as well.
Location details
3012 Holland Rd, Virginia Beach, VA, 23453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Tom Potter and his staff are the best around!
Business response:
Mr. Vega, I'm glad to know we did our best to serve you. Sorry to hear you're relocating. Were you able to source that wheel adapter tool? Cindi, Tommy, David, Dennis, and the Crew of Japanese Auto Masters
Japanese Auto Masters are the best in customer service! They really make you feel welcomed and wanting to help you with your car. David and his crew always do an outstanding job. I know I'm getting great service with a great price from folks who are truly looking out for your best interests, which is a rarity in the auto repair business. You can't go wrong with Japanese Auto Masters!
Business response:
Sam, We appreciate the great review and comments. We take nothing for granted and will always work to satisfy or exceed our customers expectations. Cindi, Tommy, Dennis, David, & The Crew of Japanese Auto Masters
Great job, as always. No one but Japanese Auto Masters touches my Tundra and Corolla.
Business response:
Thanks Bill for the great review and comments. I hope we always continue to satisfy and exceed your expectations. Cindi, Tommy, Dennis, David, and the Crew of Japanese Auto Masters
Very pleased with the work completed only 2002 Toyota Tundra. Great staffClean facilityFAIR PRICE!Highly recommend&I'll be going back there
Business response:
Jack, While we greatly appreciate the comments, we don't take them for granted. We know there's always room for improvement. Cindi, Tommy, Dennis, David, and the Crew of Japanese Auto Masters
Excellent customer service. All issues were resolved to my satisfaction. Clearly, an improvement in my truck's performance. Running great!
Business response:
Thank-you Jay for the review and comments. Glad to hear your truck is running good now. We sincerely appreciate your business. Cindi, Tommy, David, Dennis, and the Crew of Japanese Auto Masters
Excellentt, honest business partner who excels at providing all the service (perhaps more) of the large franchise dealerships at a lower price and without the hard sell attitude - a gear value ! We highly recommend Japanese Automasters!
Business response:
We totally understand and respect a person's right to remain anonymous; nevertheless, we appreciate the response and review. We take our business and customers seriously and work hard to please. Sincerely, Cindi, Tommy, Dennis, David, and the Crew of Japanese Auto Masters
Always accommodating and professional.
Business response:
We sincerely appreciate the high rating~ Please know we do not take these for granted, we appreciate you business and patronage over the years. Cindi, Tom Potter and the Team of JAM.
Service completed in a timely manner while enjoying the comforts of the customer waiting area and conversation with the staff.
Business response:
Paul & Karen, It's Customers like you are the reason we come to work every day! Thank you for the review! Tom, Cindi & the Team of JAM
My second major repair at JAM and while no one likes to spend large amounts of money on auto repairs, it becomes easier to accept when the outcome is better than you expect. No only was my problem corrected, I believe it performs as good as when when I bough it new 11 years ago. I am thoroughly pleased with the results and JAM is my automotive repair preference now and in the future.
Business response:
Mr. Edenton, We hold ourselves to high standards and we appreciate our customers holding us to the same standards. We appreciate your business. Cindi, Tommy & The Crew of Japanese Auto Masters
Frequently asked questions about Japanese Auto Masters
How is Japanese Auto Masters rated?
Japanese Auto Masters has a 4.9 star rating with 2,164 reviews.
When is Japanese Auto Masters open?
Japanese Auto Masters is open now. It will close at 5:00 p.m.