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Japanese Auto Masters

4.9

About this business

Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. We also service all Domestic vehicles as well. 

Location details

3012 Holland Rd, Virginia Beach, VA, 23453, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 5:00 p.m.
Tue7:30 a.m. to 5:00 p.m.
Wed7:30 a.m. to 5:00 p.m.
Thu7:30 a.m. to 5:00 p.m.
Fri7:30 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.92,164 reviews
Select a rating
Mike B.'s profile image
Mike B. 
on Birdeye

10 years ago

As always, fast and efficient service from the JAM team. 

Business response:

Mike, as always a sincere thanks for the review and kind words. The Team of JAM! 

Anonymous S.'s profile image
Anonymous S. 
on Birdeye

10 years ago

Easy to set appointment; thorough. Very nice to work with. 

Business response:

Thank you for the nice review! 

James F.'s profile image
James F. 
on Birdeye

10 years ago

Japanese Auto Masters to the rescue again! It never ceases to amaze me at the company's dedication to customer service! They were knowledgeable, friendly and helpful and I even forgot to give my coupon ahead of time and they had no problem crediting my bill before I arrived to pick up my vehicle. I love their new location and I am so glad they are close. Keep up the good Work Japanese Auto Masters! 

Business response:

James, We can never say it enough ~ how much we appreciate our customers. We sincerely appreciate the great review and comments. Cindi, Tommy, & The Crew of JAM 

Duncan M.'s profile image
Duncan M. 
on Birdeye

10 years ago

Always fair, dependable, and effective. Best service we have ever had - anywhere. 

Business response:

Mr. McGillivary, It is always a privilege to service your vehicle. Thanks for your patronage and thank you for your service to our country! Cindi & Tom Potter, Dennis\David and the rest of the Team of JAM. 

Roger C.'s profile image
Roger C. 
on Birdeye

10 years ago

They diagnosed my problem, set my appointment in two days and I was in and out on time. Everyone was very friendly, bright and the new facility is very clean and inviting.Thank you. 

Business response:

Roger,We appreciate the high marks you gave us recently and are always looking for ways to make out customer services better. Tommy and the Team of Japanese Auto Masters 

Scott R.'s profile image
Scott R. 
on Birdeye

10 years ago

Amazing personalized service. Highly recommend JAM! 

Business response:

We greatly appreciate the super comments. Thank you for allowing us to service your vehicle. The management & Team of JAM~ Cindi & Tom Potter 

Mike F.'s profile image
Mike F. 
on Birdeye

10 years ago

Very thorough 

Business response:

As always Mike, we appreciate the opportunity to service your vehicle. Thanks, Tom & Cindi Potter and the Team of JAM. 

Mary R.'s profile image
Mary R. 
on Birdeye

10 years ago

Always quality service. Honest and professional service. So glad I found them to service my cars. Wouldn't go anywhere else. 

Business response:

Mary Ellen, Thank you for allowing us the privilege of servicing your vehicle. Tom & Cindi Potter and the team of JAM. 

Jim M.'s profile image
Jim M. 
on Birdeye

10 years ago

Japanese Auto Masters is who I go to for all three of our cars (one of which isn't even Japanese). They are always thorough, professional, and reasonably priced for the services that they provide. It's nice to have a place where I can take my car and trust that its being properly cared for. 

Business response:

Jim, The years in business have taught us many things. The greatest of these is we are nobody without our customers. Thank you for the great review! Tom & Cindi Potter and the Team of JAM. 

Frequently asked questions about Japanese Auto Masters

How is Japanese Auto Masters rated?

Japanese Auto Masters has a 4.9 star rating with 2,164 reviews. 

When is Japanese Auto Masters open?

Japanese Auto Masters is open now. It will close at 5:00 p.m.