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Japanese Auto Masters
- Automotive
- Virginia Beach, VA
About this business
Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. We also service all Domestic vehicles as well.
Location details
3012 Holland Rd, Virginia Beach, VA, 23453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My Toyota Tundra had a very expensive part fail (brake actuator) and the Toyota dealer diagnosed and came up with a figure almost $800 higher than JAM. We dropped the truck off on a Friday, got a correct diagnosis on Saturday, and picked up the truck on the following Thursday (earlier than expected, parts came in. The front office was very professional, shop was neat as a pin, inside and out... and they did excellent work. Nice to see a small business going out of their way for a new customer. I will go back to them for any ... read more
Business response:
Roger, We sincerely appreciate the great review! We are aware there is always room for improvement, so please know we will never take our customers for granted! Tom & Cindi Potter and the Team of JAM.
Excellent customer service
Always a pleasure working with you guys!
Outstanding service as always!!!
Business response:
Thank you for the positive review!
Very professional team. Made an appointment and they were able to finish me earlier than expected time. Waiting area and bathrooms were clean. Estimate was accurate and no issues. Nicely done. Will return.
Business response:
Tony, We sincerely appreciate all of the positive comments. It reinforces our efforts and lets us know we are moving in the right direction. Cindi & Tom Potter and the Team of JAM
Awesome place! Impeccable service! They only do what needs to be done with genuine parts!
Business response:
Brad, Thanks to both you and Nicole for all the business you have brought over the years as well as your patience and understanding. Kids have that effect on us. Cindi & Tom Potter and the Team of Japanese Auto Masters
Fast, efficient, on time, and professional. Every visit to Japanese Auto Masters. Andy
Business response:
As always we sincerely appreciate your business and the positive comments. We know we're not perfect but it helps to know we are going in the right direction. Respectfully, Cindi & Tom Potter and the Team of JAM.
excellent place to take your auto / truck very honest people
Business response:
As always we appreciate the feed back. We are here to service your vehicle, but more so we are here for our Customers. Have a Great 2014. From the Team of JAM.
Service was prompt and courteous. Everyone is very friendly and they do excellent work.
Business response:
We appreciate the comments; hope you had a wonderful holiday season and look forward to a great New Year. The Team of JAM
Frequently asked questions about Japanese Auto Masters
How is Japanese Auto Masters rated?
Japanese Auto Masters has a 4.9 star rating with 2,164 reviews.
When is Japanese Auto Masters open?
Japanese Auto Masters is open now. It will close at 5:00 p.m.