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Joe Myers Kia Service
- Auto Repair
- Houston, TX
About this business
Location details
16484 NW Freeway, Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:30 p.m. | |
| Tue | 7:30 a.m. to 6:30 p.m. | |
| Wed | 7:30 a.m. to 6:30 p.m. | |
| Thu | 7:30 a.m. to 6:30 p.m. | |
| Fri | 7:30 a.m. to 6:30 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
DONT WASTE YOUR TIME OR MONEY HERE!! If I could leave 0 or negative stars I would I called earlier today to get parts for my vehicle he had told me that he needed the vin # after i was in the middle of explaining what parts I needed and that I was getting the vin he abruptly hung up on me while I was still explaining the parts needed and about to read him the vin. Another incident was just for a simple window piece after they ordered the wrong part 3 different times waited for 2 months on the simple part that I still never g... read more
Business response:
We sincerely apologize for the negative experience you had with our service. It's important to us that our customers receive accurate and timely assistance, and we're sorry that we didn't meet those expectations in your case. We will address these concerns internally to ensure better service in the future. Thank you for your feedback, and we hope you'll consider giving us another chance to serve you better. Please reach out to Jason Proios at Jproios@vtaig.com to discuss what we can do to help.
Worst experience ever.Stay away.Very unprofessional and arrogant approach from their sales manager Sean Samuel.
Business response:
We are sorry that you feel that you received less than a satisfactory experience.
I have been here since 11:52... I had an appointment for a simple oil change at noon and I am still here and it's 2 pm. What was the point in an appointment if I was going to be here for almost 2 hours? I have work and things that need to be done. When i asked how much longer I was told 15-20 minutes... and 1 hour has gone by. Not a fan. Also, if you see the comment below, I emailed whoever it was and have yet to hear back. Please avoid this business if you can
Business response:
Hello, Simone. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Jason Proios at Jproios@vtaig.com to discuss what we can do to help.
If 0 was an option they would definitely get that! This place is horrible. Bad customer service! They give you papers on what to write for review for them that's how bad it's going on month 2 of trying to schedule an oil change with them that I pay monthly for and can only get it done at their location which is 50 minutes away from me. Road side assistance that they added to my bill never available and neither are they phones just ring. This place is just a no!
Business response:
Karla, thank you for taking the time to write a review. We apologize if you feel you had a negative experience with us. We only wish to provide our customers with transparency and the ability to uphold our promises. We do not want our customers to feel they are being ignored and we wish to speak with you. Please reach out to Jason Proios at Jproios@vtaig.com to discuss what we can do to help.
When I think of shopping for a car I think of stress. The car market has changed drastically since the last time I made a car purchase; I wish I could say that this dealership made it easier. I've done my homework, researched what I want even made an appointment.I arrive to the location before the appointed time, to look over some cars as well as check out the "AMAZING YELP REVIEWS" this location has. The person who scheduled that appointment with me was actually off, the first red flag. So I worked with a substitute a... read more
Business response:
Greg, thank you for taking the time to leave a review. We apologize if you felt you had a negative experience during your visit. We only wish to provide the best customer service to everyone and be transparent with our car-guying experience. We want to speak with you further to better understand this situation. Please contact Sean Samuel at Ssamuel@joemyerscars.com at your earliest convenience.
PLEASE GET YOUR SERVICE ELSEWHERE! If I could give negative stars I would! I have a 2021 K5 and there's no reason why I should be having to get it towed to the dealership for a technicians mistake! My car was serviced on 4/26, here it is 5/03 and my car has no oil! The kind of mistake that almost cost me my life because my car would not pick up speed on the freeway, forcing me to slug my way across the freeway just to exit. The SCARIEST moment of my life because of their mistake! Knowing them they'll just try to cover it up,... read more
All I'm going to say is when I was asked to complete the review on the customer service I had while I was there, I was given a cheat sheet. Why on earth would you tell someone what they need to give you as a rating?
If I could give negative stars, I would. I wouldn't buy a stick of gum from these people. They are all fired up and helpful to sell you a vehicle, and all the extra trappings that go with it. Once they get you signed, their service disappears. We cancelled our service plan because their "nation-wide coverage" consisted of Houston and Dallas. I was assured that my payment plan would be corrected... 2 months later, still no change. Joe Myers people won't even give me the courtesy of a return email. Save yourself the trouble an... read more
Business response:
Keith, we never want a customer to feel as though we aren't doing everything in our power to honor a contract. We would love to speak with you about your concerns. Please contact Polad Germchi, our Business Manager, at Polad@joemyerscars.com and we will do our best to make this better.
got my car 2 1/2 years ago from here and I've been back over 3 times getting things fixed on my car. Definitely oversold me on my car but that's another story. Terrible customer service. Earlier this year I paid to get something fixed on my car a month later I was back because the same problem wasn't fixed that I had already paid for. So I went back & they kept my car for 3 months. Rarely updated me & I every time I tried to call or get in contact with anyone it was nearly impossible. Even left messages for the manager never... read more
Business response:
Kaylyn, we want to extend our sincerest apologies concerning the issues that you have faced. We can understand that this must be frustrating. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Jason Proios at Jproios@vtaig.com to discuss what we can do to help.
Frequently asked questions about Joe Myers Kia Service
How is Joe Myers Kia Service rated?
Joe Myers Kia Service has a 2.6 star rating with 147 reviews.
When is Joe Myers Kia Service open?
Joe Myers Kia Service is closed now. It will open tomorrow at 8:00 a.m.