This profile has been claimed by the business owner or representative.
Joe Myers Kia Service
- Auto Repair
- Houston, TX
About this business
Location details
16484 NW Freeway, Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:30 p.m. | |
| Tue | 7:30 a.m. to 6:30 p.m. | |
| Wed | 7:30 a.m. to 6:30 p.m. | |
| Thu | 7:30 a.m. to 6:30 p.m. | |
| Fri | 7:30 a.m. to 6:30 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I am 74 years and have bought maybe 20 new cars over the years. Never buy from this dealer. Worst experience ever. First I went to this dealer and got a price and left. Called in hour and said I would do deal of they would take $1000 off the final price. Salesman Eric agreed. Got ride there only to find out he could not take the $1000 off the price. I wanted the car so I agreed to the raised price, bait and switch. Now I have my checkbook to pay cash and then I find out there are two people before me and my turn to take ti... read more
Business response:
We're truly sorry to hear about your recent experience with us. It's important to us that our customers feel respected and valued, and it seems we fell short in this instance. We take your feedback seriously and will use it to review and improve our processes. We apologize for any inconvenience caused and appreciate your patience. Thank you for bringing this to our attention. Please contact Sean Samuel at Ssamuel@joemyerscars.com to discuss this further.
My car was in there shop for two weeks and smell like gas leaking still horrible service no rentals or anything have to wait so long for repair car been in there twice for same thing horrible service
Business response:
Michael, Please contact Jason Proios jproios@vtaig.com , we would like to discuss this further with you. Thank You
DONT WASTE YOUR TIME OR MONEY HERE!! If I could leave 0 or negative stars I would I called earlier today to get parts for my vehicle he had told me that he needed the vin # after i was in the middle of explaining what parts I needed and that I was getting the vin he abruptly hung up on me while I was still explaining the parts needed and about to read him the vin. Another incident was just for a simple window piece after they ordered the wrong part 3 different times waited for 2 months on the simple part that I still never g... read more
Business response:
We sincerely apologize for the negative experience you had with our service. It's important to us that our customers receive accurate and timely assistance, and we're sorry that we didn't meet those expectations in your case. We will address these concerns internally to ensure better service in the future. Thank you for your feedback, and we hope you'll consider giving us another chance to serve you better. Please reach out to Jason Proios at Jproios@vtaig.com to discuss what we can do to help.
Worst experience ever.Stay away.Very unprofessional and arrogant approach from their sales manager Sean Samuel.
Business response:
We are sorry that you feel that you received less than a satisfactory experience.
I have been here since 11:52... I had an appointment for a simple oil change at noon and I am still here and it's 2 pm. What was the point in an appointment if I was going to be here for almost 2 hours? I have work and things that need to be done. When i asked how much longer I was told 15-20 minutes... and 1 hour has gone by. Not a fan. Also, if you see the comment below, I emailed whoever it was and have yet to hear back. Please avoid this business if you can
Business response:
Hello, Simone. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Jason Proios at Jproios@vtaig.com to discuss what we can do to help.
If 0 was an option they would definitely get that! This place is horrible. Bad customer service! They give you papers on what to write for review for them that's how bad it's going on month 2 of trying to schedule an oil change with them that I pay monthly for and can only get it done at their location which is 50 minutes away from me. Road side assistance that they added to my bill never available and neither are they phones just ring. This place is just a no!
Business response:
Karla, thank you for taking the time to write a review. We apologize if you feel you had a negative experience with us. We only wish to provide our customers with transparency and the ability to uphold our promises. We do not want our customers to feel they are being ignored and we wish to speak with you. Please reach out to Jason Proios at Jproios@vtaig.com to discuss what we can do to help.
When I think of shopping for a car I think of stress. The car market has changed drastically since the last time I made a car purchase; I wish I could say that this dealership made it easier. I've done my homework, researched what I want even made an appointment.I arrive to the location before the appointed time, to look over some cars as well as check out the "AMAZING YELP REVIEWS" this location has. The person who scheduled that appointment with me was actually off, the first red flag. So I worked with a substitute a... read more
Business response:
Greg, thank you for taking the time to leave a review. We apologize if you felt you had a negative experience during your visit. We only wish to provide the best customer service to everyone and be transparent with our car-guying experience. We want to speak with you further to better understand this situation. Please contact Sean Samuel at Ssamuel@joemyerscars.com at your earliest convenience.
PLEASE GET YOUR SERVICE ELSEWHERE! If I could give negative stars I would! I have a 2021 K5 and there's no reason why I should be having to get it towed to the dealership for a technicians mistake! My car was serviced on 4/26, here it is 5/03 and my car has no oil! The kind of mistake that almost cost me my life because my car would not pick up speed on the freeway, forcing me to slug my way across the freeway just to exit. The SCARIEST moment of my life because of their mistake! Knowing them they'll just try to cover it up,... read more
All I'm going to say is when I was asked to complete the review on the customer service I had while I was there, I was given a cheat sheet. Why on earth would you tell someone what they need to give you as a rating?
Frequently asked questions about Joe Myers Kia Service
How is Joe Myers Kia Service rated?
Joe Myers Kia Service has a 2.6 star rating with 152 reviews.
When is Joe Myers Kia Service open?
Joe Myers Kia Service is open now. It will close at 6:30 p.m.