Joe Myers Kia Service

Simone J. 

on Yelp

3 years ago

I have been here since 11:52... I had an appointment for a simple oil change at noon and I am still here and it's 2 pm. What was the point in an appointment if I was going to be here for almost 2 hours? I have work and things that need to be done. When i asked how much longer I was told 15-20 minutes... and 1 hour has gone by. Not a fan. Also, if you see the comment below, I emailed whoever it was and have yet to hear back. Please avoid this business if you can 

Karla L. 

on Yelp

3 years ago

If 0 was an option they would definitely get that! This place is horrible. Bad customer service! They give you papers on what to write for review for them that's how bad it's going on month 2 of trying to schedule an oil change with them that I pay monthly for and can only get it done at their location which is 50 minutes away from me. Road side assistance that they added to my bill never available and neither are they phones just ring. This place is just a no! 

Greg L. 

on Yelp

3 years ago

When I think of shopping for a car I think of stress. The car market has changed drastically since the last time I made a car purchase; I wish I could say that this dealership made it easier. I've done my homework, researched what I want even made an appointment.I arrive to the location before the appointed time, to look over some cars as well as check out the "AMAZING YELP REVIEWS" this location has. The person who scheduled that appointment with me was actually off, the first red flag. So I worked with a substitute a... read more

Kierra S. 

on Yelp

3 years ago

PLEASE GET YOUR SERVICE ELSEWHERE! If I could give negative stars I would! I have a 2021 K5 and there's no reason why I should be having to get it towed to the dealership for a technicians mistake! My car was serviced on 4/26, here it is 5/03 and my car has no oil! The kind of mistake that almost cost me my life because my car would not pick up speed on the freeway, forcing me to slug my way across the freeway just to exit. The SCARIEST moment of my life because of their mistake! Knowing them they'll just try to cover it up,... read more

Jrnë L. 

on Yelp

3 years ago

All I'm going to say is when I was asked to complete the review on the customer service I had while I was there, I was given a cheat sheet. Why on earth would you tell someone what they need to give you as a rating? 

Keith S. 

on Yelp

3 years ago

If I could give negative stars, I would. I wouldn't buy a stick of gum from these people. They are all fired up and helpful to sell you a vehicle, and all the extra trappings that go with it. Once they get you signed, their service disappears. We cancelled our service plan because their "nation-wide coverage" consisted of Houston and Dallas. I was assured that my payment plan would be corrected... 2 months later, still no change. Joe Myers people won't even give me the courtesy of a return email. Save yourself the trouble an... read more

Kaylyn J. 

on Yelp

4 years ago

got my car 2 1/2 years ago from here and I've been back over 3 times getting things fixed on my car. Definitely oversold me on my car but that's another story. Terrible customer service. Earlier this year I paid to get something fixed on my car a month later I was back because the same problem wasn't fixed that I had already paid for. So I went back & they kept my car for 3 months. Rarely updated me & I every time I tried to call or get in contact with anyone it was nearly impossible. Even left messages for the manager never... read more

Denise B. 

on Yelp

4 years ago

I have no idea how their service department is because it is impossible to speak to anyone. I scheduled a service but someone was supposed to call me back. I received recalls and was told by their scheduling "chat" that someone would call to see if they had parts. No one called. I just tried to call again and you can NOT get a live person to talk to. Forget it! I called another dealer and made an easy appointment after talking to a service advisor. The state of a service department is s good sign as to if you want to... read more

Elizabeth L. 

on Yelp

4 years ago

I cannot begin to tell you how regretful I am for purchasing my Telluride from Joe Myers. From the moment I bought it, the service department was a nightmare. Now, good luck finding anyone to speak to or return phone calls and emails in the finance department when you need them. You can make your facility all nice and new but it doesn't change the fact that the people that work here don't care about you and ghost you after you purchase a vehicle from them. I will never purchase from them or recommend them to anyone at all.