Joe Myers Kia Service

Denise B. 

on Yelp

4 years ago

I have no idea how their service department is because it is impossible to speak to anyone. I scheduled a service but someone was supposed to call me back. I received recalls and was told by their scheduling "chat" that someone would call to see if they had parts. No one called. I just tried to call again and you can NOT get a live person to talk to. Forget it! I called another dealer and made an easy appointment after talking to a service advisor. The state of a service department is s good sign as to if you want to... read more

Elizabeth L. 

on Yelp

4 years ago

I cannot begin to tell you how regretful I am for purchasing my Telluride from Joe Myers. From the moment I bought it, the service department was a nightmare. Now, good luck finding anyone to speak to or return phone calls and emails in the finance department when you need them. You can make your facility all nice and new but it doesn't change the fact that the people that work here don't care about you and ghost you after you purchase a vehicle from them. I will never purchase from them or recommend them to anyone at all. 

Julie R. 

on Yelp

4 years ago

This is just a joke now. I've emailed Sean Samuel twice now respectfully asking for the calls to stop. Surprise! No response. Finally got Eric on the phone who said they print out their call lists so even if you get scratched of one person's list, you're still on "thousands" of other lists. Shout out to Eric - he was at least nice about it. 

Cindy W. 

on Yelp

5 years ago

If I could give less than 1 I would. I'm reading other reviews and see the same things happening to me. I purchased a 2017 Kia Sorento LX, it was certified pre owned, less than 12 hours later, I'm stuck at a hotel waiting for roadside assistance because it won't start. Over the next 2 1/2 Most this happens 6 more times. I take the vehicle in for service on a Wednesday morning thinking this would be a one maybe 2 day thing but I was wrong. When I didn't hear anything by Friday I called them, I was told that they can't ge... read more

Justin P. 

on Yelp

5 years ago

Customer service is lacking at this location. Spent about $1,000 and didn't come back washed, vacuumed, or sanitized like most other dealerships do every time. Took my mazda in for a repair, was promised a loaner vehicle and the sales representative told me to ask for him by name if there was any issue. Sure enough no loaner vehicles available and the sales rep, Chris, who I spoke to was of no help stating he couldn't do anything about it. A manager over heard how upset I was and offered me an uber. Still had to pay for two ... read more

Alberto L. 

on Yelp

5 years ago

I'd give this place no stars if I could! I bought a car from this dealership and had a non-pleasant experience after the negotiations with the salesman. My problem started when I was sent to the finance department to pay for the car. At the finance department I was told me the car was being sold "as is." This was the complete opposite of what I was told by the salesman. The salesman told me, every car that was sold at this dealership has a 90 day warranty. In fact, while negotiating for the price, I asked the salesman if I... read more

Carl M. 

on Yelp

5 years ago

Typical car dealer non-sense. They told me car was in perfect condition. got there and window was cracked. They promised me they would send someone out to fix it. They did after being reminded twice. Read their final contract before signing it. It says all promises made by dealership do not have to be kept. I was paying cash but they insisted I go by the finance manager, whose job is to extract more money out of you. The guy would not quit trying to sell me. I finally got up and walked out. The main manager followed me and ... read more

Cynthia B. 

on Yelp

6 years ago

Mike is the person who gave such horrible service with a Nonchalant attitude and non caring non concerned. Why would i contact him to discuss anything. He's horrible (customer service). I may be inclined to talk to his manager though 

Nike L. 

on Yelp

6 years ago

I'd brought my Sedona 2015 to Joe Myers Kia in June 2018 for sliding door can't close, left front tire air leaks, water leaks on wiper reservoir but went back to the dealer for the same issues ten times in 6 weeks. For sliding door issue, claimed no problem found and I'd stopped by to show the issue to the service manager. Fixed it but had a cable on the sliding track hanging in the air and then fixed it again. When picked it up, made lots of noises when opened or closed the door so dropped it off again. Finally fixed it wit... read more