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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Extremely noisy. Felt like bed was literally on I18
Business response:
Thank you for your feedback, Brad. We are always eager to hear that guests may have had issues during their visits. Our hotel is convenient to those visitors traveling in the area and offers easy on, easy off access to the highway. White noise machines will be available soon for those who need them, and we hope you will return to enjoy a more peaceful visit soon.
Terrible behavior from staff. Left sleeping in car I am extremely saddened at the lack of professionalism in the workforce of establishments like this. The customer service was atrocious to say the least the employees we encountered were extremely judgmental on mine and my husband's appearance he had just got off work and I had hair dye stained on my hands from doing my hair earlier that day. Whatever reason, this prompted said employees to come to the conclusion that my money wasn't good enough to stay at their establishmen... read more
Business response:
I am sorry that you feel this was your experience. We do not discriminate here. We do ask that you have an ID and valid credit or debit card upon check in. Due to the fact you had neither we were unable serve you. It was not personal just policy. We have refunded your money based on your cancellation policy from hotels.com.
Didn't know that they were going to charge enextra 50 dollar deposit
Business response:
Arthur, thank you for staying with us in Auburn. During a guest’s stay, we require that a credit card be placed on file for any possible incidental charges. Pre-authorizations are released at check-out, and we hope your banking institution does not delay its release. The incidental requirement is a standard practice in the hotel industry, and we are sorry it surprised you during the registration process. We look forward to hosting you again when your travels bring you back our way.
There wasn’t one thing I liked about this property had to listen to a domestic dispute all night - infant crying- blood on curtains- broken toilet seat- toilet clogged & disgusting lamp shade - broken - some sort of gunk on the light bulb- want a refund
Business response:
Leslie, Please accept my apologies for the condition of the room. We are happy to relocate our guests to a room that they are more comfortable with at any time. Please do not hesitate to contact the front desk when you suspect someone needs help or a situation is escalating. We are available 24-hours a day to defuse a situation and contact those guests. We hope you have safe travels in the future.
Business response:
Thank you, Kevin, for taking the time to rate our property. We would like to know what we can do in the future to ensure a more comfortable experience for you.
Our room wasnt cleaned well. There was tape on the wall (which wasnt dirty, just shows it wasnt a thorough cleaning), the floor wasnt vacuumed well and they never serviced our room. When i called to ask for clean towels and coffee, i was told i could come to the front desk to get them. I was frustrated but tried to be understanding due to covid resulting in understaffing so often. But when i went to the lobby, 3 employees were there chatting. I wont stay here again if i dont have to.
Business response:
Trevor, Please accept my apologies for the new covid service policies we have in place. Our partner sites have this new protocol prominently posted under the guidelines for cleaning. We offer complete cleaning service on the third day of stay or upon prior request by our guests. We are sorry that this was not communicated to you again at check-in. We are glad you chose to stay with us in Auburn, and we hope you will reverse your decision not to return so we can provide you with a better experience in the future.
Not safe Watch out as this is not a safe property for your vehicle. My truck had the gas pipe cut for someone to siphon gas and the hotel did not do anything about it , not even at least apologuise for it. The hotel inside was clean , however outside is not safe and they do not care.
Business response:
Dianne, We are sorry someone took advantage of your property. Unfortunately, as fuel prices rise, we are all vulnerable to these kinds of thefts. While we do what we can to offer a safe and secure experience at our hotel, we ask our visitors to take commonsense precautions and enjoy a relaxing experience. May your future travels be safe.
Customer service was good. Yet, bedding had hair from previous people which seems to bedding was not changed nor cleaned before my stay. Will not be staying here again.
Business response:
Mario, We deeply regret initially placing you in a room our staff had not yet serviced. Thank you for allowing us to correct the mistake and provide a different room to enjoy during your stay. We hope you reconsider your decision not to return to visit us again in Auburn.
Poor communication, still waiting fdor refund We had to cancel because of flooding on the roads and we still did not get our refund. Poor service.
Business response:
Shane, we, too, are sorry you had to cancel your visit to our hotel in Auburn. However, we are happy to help you in every way possible to receive a refund from the third-party site you booked your room. Please keep us informed on your account status as we will not know when you receive it.
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,110 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open tomorrow at 12:00 p.m.