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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Property didn’t respond until the next day
Business response:
I'm sorry there was a delay in responding to your inquiry however we do not have someone dedicated to monitoring messages. Our front desk staff is responsible for many other tasks and unfortunately we did not see your late night message until the next morning.
Bed bugs, don’t stay here!
Business response:
We take any report of this nature very seriously. We have reached out to the pest control company that services our location to inspect the room, identify any activity, and treat it along with the surrounding areas, regardless of their findings. We are committed to maintaining our rooms and hope you will trust our staff to provide you with a clean and comfortable space in the future.
There was a vent in the room that Rattled all night long making it hard to sleep
Business response:
Thank you for letting us know about the vent issue in the restroom. We will look into it immediately and hope you will return to enjoy a more restful experience at our location in Auburn.
Room keys did not work so we had to go down each evening to get our keys re-done. In addition they were remodeling the fourth floor, which we were on so it was in disarray the whole time we were there.
Business response:
We apologize for the work being done near your room, which disrupted your stay. We are working to minimize the impact of our property refresh on our guests. Our maintenance staff will reprogram the lock to work with the keys the staff provides and will provide a card holder to help with any demagnetizing issues.
Room had repairs never completed Check in was confusing and they couldnt find our reservation w hareservation
Business response:
I apologize that your check in was not as swift as you'd have liked, I believe part of that was due to giving the front desk the wrong name on the reservation. We are going through some renovations so it should be understandable that it takes time to complete these projects. I hope you'll come back and let us show you the kind of service we strive to provide to all our guests.
I paid the extra $20 to extend our checkout until 1 as I’ve had difficulties sleeping. I had the do not disturb on our door and yet still the housekeeper knocked on the door at 11 to come clean. I am disappointed that I was awakened this way as I thought I’d covered this in paying extra.
Business response:
Please accept our apologies for not ensuring the floor staff were aware of the change to your checkout time. We will review the late checkout process with our staff to ensure it does not happen again.
Ok
Business response:
Thank you for your feedback. We welcome any additional comments on how to improve our service and the comfort of our rooms.
We where staying two nights. Somehow the booking got as 2 seperate stays. They told us to leave stuff in the room come down and check out and check back in. We did this. They gave us a new room key and told us everything was. They called us middle of day and asked how come we left our stuff. We said because we were stayung two days and you put us back in same room. They said okay that is right. We return to our room they had bagged up all our stuff. They lost a charging cord that we need imediately. We asked for a 20 dollar ... read more
Business response:
I appreciate your understanding. We apologize that our staff did not ensure all team members were aware of the extra steps required for a smooth transition to your additional day. We hope you will reconsider staying with us again.
Vents in bathroom not working air-conditioning not working
Business response:
We sincerely apologize for the condition of your room. Our maintenance staff will conduct a thorough inspection to address the issues you encountered. We would be honored to provide you with a better experience on your next visit. Thank you for your review.
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,275 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open at 12:00 p.m.