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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
They said all my creadit cars did not work so the sent my way. Went to a Holiday Inn Express and the cars where fine
Business response:
I'm sincerely sorry about your experience with us. Please contact our management team if you would like to speak further about this. Thank you and we hope you give us another chance in the future.
Room smelled of strong cleaner, then later like vomit. Front desk was not able to help. I only stayed one night, though I paid for two. Disgusting. Feel totally ripped off.
Business response:
I am sorry that this was your experience. Please feel free to call the hotel so we can see if there is anything we can do.
I was very disappointed that I was roomed next to a barking dog all night. I was looking forward to a good night sleep after driving for 5 hours after a 13 hour day at work. Hope they fix that.
Business response:
We appreciate your feedback. I'm sincerely sorry to hear that you had a dog barking next door. In the future, please let our front desk staff know and we'd be happy to contact the dogs owner. I hope you give us another opportunity in the future. We look forward to providing you a quiet stay.
Business response:
I’d first like to thank you for taking the time to give us feedback about your stay. I’m sorry to hear that your stay wasn’t a positive one. It sounds like we dropped the ball during your visit. We’d love to hear how we could’ve improved your time with us. We welcome all feedback as we continue to improve our guests stay while visiting Auburn. Thank you again for your feedback and hope to see you again soon. My team and I look forward to providing you a 5 star stay!
I stayed here three days because they claim to be pet friendly. On my second day, after returning from work, I was treated horribly and embarrassed by the front desk clerk. Apparently, my daughter had made a mess of our room but before I could get in there and clean it up she told me that we don't do this here. She proceeded to embarass me by telling me what she saw. I didn't even get the chance to see what she was talking about or deal with my daughter. In addition, they claim to be a nice hotel but my room had ants. Not ju... read more
Business response:
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our General Manager at your earliest convenience.
I didn’t receive the room I paid for. When I asked did the manager, they don’t have one there on the weekends?! Who doesn’t have a manager on during their busiest times.. and the girl at the front desk did not care. I will never stay with La Quinta again. Ever. The bed and pillows were also uncomfortable. The door was also broke. We had to really push on it to close it.
Business response:
Thank you KC for taking the time to give us your feedback. We are so sorry that you had a negative experience. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our General Manager at your earliest convenience.
Couldn't check us in easily, even though I have booked through expedia before. Zero professionalism from the front desk clerk.
Business response:
We are so sorry to hear there were problems at check-in. Please contact us if you wish to discuss this further. We would love to hear from you so we can do better. Thank you!
We had the absolute WORST experience at the La Quinta Inn & Suites Auburn. After arriving at the hotel (within 2 hours) we discovered a bed bug in our room. We brought it to the attention of the front desk and they directed us to the general manager. She (Megan) provided us with the most terrible and appalling customer service we have EVER received. It is terrible enough to find a bed bug in your hotel room, then how we were treated made things absolutely worse. Megan accuses us of bringing the bed bugs with us, but we had j... read more
Business response:
Jill, I appreciate you taking the time to write a review regarding your previous time with us. I would like to personally apologize again regarding these issues you had. It was not our intentions to come across that way. We sincerely care about our guest. I can ensure you that we get all of our rooms regularly serviced for these issues. Again, I apologize and if you would like to speak further regarding this please contact us at the hotel. I hope that in the future we can make this right for you and show you what we are all ... read more
The mattress was terrible you sleep in a whole that was the only problem
Business response:
I am sorry to hear that. I will look into the mattress and get it Replaced. Thank you for letting us know.
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,110 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open tomorrow at 12:00 p.m.