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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
No comment
Business response:
Thank you, Gilberto, for taking the time to offer us your feedback. We would love to know what we might do differently to enhance your experience and our service in the future. We hope you will choose to stay with us again in Auburn.
Lots of homeless in the parking lot and folks peeking in windows on the 1st floor. My 3 year old son was playing on the hotel room floor and he went under the desk to find several pieces of dog poop. Great find… we then changed rooms to find more trash around the beds and a piece of someone wig…
Expensive and noisy.
First, they take out $50 for incendentles (sp) it has been a couple days and they still have not returned it to my account. Second the bathroom was a mess I found dark hair everywhere. Dust all over vanity as well as the floor. The bedding was ripped as well as blood spots all over the blanket. We did reserve the pool. The hot tub was super HOT and the pool was freezing lol! I will not be back to this hotel or one like it. Live and learn.
Business response:
Thank you for the review you posted for our hotel. I am sorry you had a cleanliness issue and assure you that this is not a normal occurrence. Our team offers the best service possible to our visitors. We appreciate your comments and they will help us improve for the future.
I called prior to my check in and was told I could bring my two small dogs and a kitten. I was told I couldn’t have more than two kittens. I confirmed that I had 3 pets and was told there was no extra fee, but I’d have to sign a pet policy form. When I arrived, the supervisor was very rude. She told me there were no notes regarding my pets. She asked another employee to call Nicole, the assistant manager. They told me that I would need to purchase a second room for one of my dogs. That makes absolutely no sense. I could unde... read more
Business response:
Dear Guest, Thank you for the review you posted. I am deeply sorry for the experience you had during your visit to our hotel. Since you have been a guest of ours before at this location, you know we treat our visitors with respect and curtisey. We are eager to resolve issues between our guests. We will reach out to you to continue this dialog. We hope you will return to stay with us again.
Sack "breakfast to go" stinks! If the company is not going to reduce rates then don't advertise "breakfast included" if it isn't available. Unhealthy junk in a sack is not breakfast!! Location has deteriorated due to influx of homeless and street people.
The gal that checked us in was excellent but it was all downhill from there. The room smelled moldy, toilet seat was broken, tub wouldn’t drain until 10mins after you shower, curtains wouldn’t close, and the phone would ring all the time with no one on the line. We asked if we could get a different (better) room or a refund and they just said no.
small pieces of garbage on carpet and bathroom counter. hair on blanket, and trash all over grounds. needle cap and lots of garbage in pet area.
Business response:
Thank you for taking the time to rate and review our hotel. Your feedback is important to us and we will try to be better stewards of the property. We would like to welcome you back any time and offer you a better expieience.
Left behind items in the closet After check out, I called to retrieve my belongings 6 hours later and the staff said they didn’t find anything. I call bullshit... who ever cleaned room 315 on the day of 9/14/20 after I checked out stole my stuff.
Business response:
I am sorry that your items were not found. I personally checked the rooms and did not find anything. I hope you find your items. I will continue to keep an eye out for them.
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,110 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open tomorrow at 12:00 p.m.