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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Nice slept durring the day kind loud at night door slamming got louder last night I stayed
Made arrangements w/night clerk for late checkout (1:00 pm). She asked for name and room number, logged it into a book and said it would be taken care of. At 12:30 pm the next day, I get a call from La Quinta telling me late checkouts are against policy and the night clerk was going to be talked to and kept interrupting me and somehow shifting the blame towards me. After checkout, I explained what the night clerk did and again, he kept interrupting me. I told him he was being rude, not customer friendly and confrontational w... read more
Business response:
Alison, I would first like to sincerely apologize about the experience and service you received. As you may know, this is not a typical experience and we will be addressing this right away. Our management team would like to speak with you regarding this. Please feel free to reach out to our general manager at your earliest convenience. Thank you and we look forward to making this right for you. Our team can't wait to provide you with the service and value you deserve and expect during your next stay.
Walls are paper thin ... could hear our neighbor all night long!!
Business response:
We appreciate you taking the time to leave us feedback about your recent stay with us. I'm so sorry to hear about the noise issues you encountered during your stay. In the future, we would be happy to place you in another area of the hotel. I do hope you give us another chance and we look forward to providing you a quiet and amazing stay with us.
It took over 30 minutes for me to get into my room. It was not ready by the 3 pm check in time.
Business response:
I would first like to apologize for the unusual wait time you had at check-in. I will address this with our team and see what happened. Again, we are very sorry about this. I do hope you enjoyed your overall stay and we hope to see you again the next time you're in Auburn.
There was coffee but no alcohol. The beds were SO old and had body imprinted contours. Noisy freewaynext door
Business response:
We're sincerely sorry to hear that you didn't have a positive stay with us. I'm concerned to hear that the bed wasn't comfortable. We will address this right away to see if it needs to be replaced. Our team appreciates your feedback and we hope to see you again soon.
I have stayed at this hotel many times. I notice somethings that need to be repaired. Plus the pool/spa is in need of ventilation. You can smell chlorine when you walk in the front door. I have allergies to chlorine. I could not breathe in the pool area, plus my eyes burned. I can't understand why the Health Department allows this pool to stay open. This hotel needs to have a ventilation system installed in the bathrooms in the rooms as well as the pool area. I stayed 2 nights. My brother and sister both rented a room for 2 ... read more
Business response:
We are sorry that the chlorine in the pool area caused your allergies to be triggered. Our maintenance person closely monitors the levels to make sure they are appropriate, but we will look into the issue and see if there is anything we can do to improve it. Thank you for taking the time to let us know. We value your feedback and hope to see you again in the future.
Wet floors everywhere from the pool. My jacuzzi suite would have been romantic if the walls werent paper thin. Theyre were kids crying constantly next door...
Business response:
Thank you for taking the time to leave us feedback about your recent stay. I'm sincerely sorry to hear about the noise issues you encountered during your stay with us. In the future, we'd be happy to place you in another Jacuzzi suite on a higher floor. I'm glad you overall had a good stay with us and we look forward to welcoming you back again soon.
They need a tv channel guide. When I was standing to check in a staff member was sitting in a chair in plan view and never acknowledged me for about 4 to 5 minutes
Business response:
I'm sorry we did not meet your expectations and I will speak with the staff member. I apologize for any inconvenience this may have caused and hope you choose LaQuinta in the future.
We reserved one of the best rooms, and typically love La Quinta, but it was in less than stellar condition. Outdated appliances, cracks in walls above doorway, oddball lightbulbs, broken fan, curtains were stained with fingerprints etc.
Business response:
Thank you for taking the time to leave us feedback about your stay with us. We're sincerely sorry to hear about the issues you encountered with your room. Our engineering team will be addressing these right away. I hope you give us another chance and the opportunity to provide you the service you deserve and expect.
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,110 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open tomorrow at 12:00 p.m.