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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Elevator in bad shape. Very scary to get in! After doors open it would drop another 1-2 inches. Finally decided on using stairs even though our room was on 4th floor. Motel is old enough there are no bathrooms vents/fans. Corners could be cleaner.
Business response:
Mark, Thank you for sharing your feedback with us. We are disappointed to learn that we were unable to meet your expectations during your stay, and we sincerely regret that your experience did not reflect the level of service and hospitality we strive to provide. We truly value your feedback and the opportunity it gives us to improve. We would be delighted to welcome you back and hope you will consider making us your choice for your next stay, allowing us the opportunity to provide you with the experience you deserve.
I discovered two unidentified needles in the bathroom of my hotel room. This was extremely alarming, especially because I was traveling with my child. Needles are potentially hazardous items and should never be left in a room that has supposedly been cleaned and prepared for a new guest.
Business response:
We sincerely apologize that the items were not seen in the bathroom. We will make sure our cleaning team is more thorough when they service rooms. We have a sharps container for visitors who need a daily injection. If a guest notices anything of this nature in the future, please get in touch with the front desk.
Disappointed. Make sure to double check policies for late check ins, especially if you’re travelling
Business response:
We appreciate the opportunity to address this issue. We are happy to welcome late arrivals, but only on the date the reservation was made. We held your room for the specified date for one night, then canceled it when you did not arrive. We do try to contact non-arrivals to confirm stays. We are sorry we could not reach you.
My experience was horrible. There was no hot water, the air comditioner smelled like mildew. Room was downgraded to try to fix thise issues. No discount offered. Towel service wasnt done and we had to ask. The worst 3 night stay I have ever had in my life. My children were so miserable with luke warm showers it wasnt even funny. We didnt dare use the pool because no hot shower afterward is gross. Because the downgraded me rooms they followed protocal in their minds and that was compensation enough. This hotels idea of custom... read more
Business response:
Our team is dedicated to ensuring a pleasant experience for all our guests, and we sincerely apologize that your stay did not meet your expectations. We inspected the shower and air conditioning unit in your first room and addressed both issues. I regret that our efforts to make you more comfortable were not successful. We would appreciate the opportunity to provide you with an exceptional stay in the future and hope you will consider visiting our property again.
Bring your own soap, toothpaste and lotion. Also, ask for ear buds because the floors are thin.
Business response:
We would love to help you have a more peaceful stay in the future. We have many additional toiletries at the front desk for our guests in case they forgot to bring them. We appreciate your feedback and hope you will visit us again.
These people are illegal and they're thieves. Went into my room when I was out shopping, stole $400 cash from the nightstand, some family valuables, and lied and concocted a false story in order to kick me and my wife out. Then Expedia acts as if they can do nothing about the situation, especially being that I paid Expedia for the room. Wouldn't even carry us over for a room for the night.
Business response:
Hello Mr. Bailey, Thank you for sharing your feedback. We would like to clarify several inaccuracies in your review. You stayed with us for three nights. On the third day, your room was scheduled for a mandatory full-service cleaning, which was explained to you in advance. When our housekeeping staff entered the room, they discovered evidence of smoking, including a strong cigarette odor, burn damage to the linens, and illegal substances. The room also required extensive cleaning due to its condition. At no time did our staf... read more
I spent over $400 to stay a total of 2 days at this hotel my husband and I rented a suite here the first day we had a family emergency had to go help our daughter with a medical emergency with one of our grand kids so we never got to even see the inside of our room until around 1am the woman who helped us at the front desk had great customer service skills she was pregnant and a real sweetheart the second day we came down had breakfast and explained we were going to be staying another night we had to run a couple errands but... read more
Business response:
Hello Mr. Bailey, Thank you for sharing your feedback. We would like to clarify several inaccuracies in your review. You stayed with us for three nights. On the third day, your room was scheduled for a mandatory full-service cleaning, which was explained to you in advance. When our housekeeping staff entered the room, they discovered evidence of smoking, including a strong cigarette odor, burn damage to the linens, and illegal substances. The room also required extensive cleaning due to its condition. At no time did our staf... read more
Wow! We came for the drag races and couldn't get a room at our usual IHG hotel. Had to settle for this. We got there at 2 p.m., walked in, the gal looks up and says " check in's at 3. O.k, i realize that, we can come back, just letting you know we're here, and most hotels will check to see if there is availability. The other girl asked our name, looked it up, and said, oh yeah, you're pre paid. A room is ready. Cool! Grab a cup of coffee for the way up, EMPTY. Got on the elevator, and not exaggerating, it scared the bejesus ... read more
Business response:
Thank you for your feedback. While we understand that your stay did not meet your expectations Our standard check-in time is 3:00 PM. When you arrived at 2:00 PM, our staff confirmed that your prepaid reservation already had a clean room available and checked you in an hour early as a courtesy. We are sorry to hear that you found the building, room, and elevator unsatisfactory. Guest safety is our highest priority, and our elevator is regularly inspected and maintained in accordance with all required safety standards. Unfort... read more
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,275 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open at 12:00 p.m.