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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Terrible customer service
Business response:
I would like to extend our sincere apologies for the unpleasant experience you endured during your check-in. Please know that incidents of this nature are highly unusual at our property, and we deeply regret that your stay began this way. While we do our best to maintain a safe and welcoming environment at all times, there are rare occasions when individuals from outside the property may enter our facility, and unfortunately, this was one such instance. We are actively reviewing our protocols to ensure this does not happen a... read more
Property was fine, but parking is terrible went out for dinner and returned to no parking, my wife is disabled, and we have a disabled parking plaque, and the cars parked in the few disabled spots you have none of them had any disabled cards showing, this should be checked by security and car made to move if not qualified. We stayed there 2 nights and had the same issue both nights. And at previous stays we had the same issue.
Business response:
Jessie, please accept our apologies for the parking issues you encountered. We will advise guests using the ADA parking spaces that they may be asked to move if they cannot provide a permit and another person needs the space. We are glad you enjoyed a great stay at our hotel.
Our toilet overflowed 3 times. There was no hazard based cleanup after each plunge. The 3rd time, they asked me if I wanted to plunge my own toilet as they had no maintenance person available. The said it was their protocol to ask guests to do so!!!
Business response:
Ulrica, there are times when we can address issues like this immediately, and others when there is no maintenance staff available and our staff is assisting other visitors. We are happy to return and complete the task, but please note that there may be a delay. An ongoing problem like this may indicate a deeper plumbing issue, and we are happy to relocate guests if the problem persists.
It was awful, a guy threatened me with gang signs through my window, and then he tried to steal our car but my wife yelled for me and I ran outside and screamed at them until they took off. No cops called either, we packed up and left cause we definitely did not feel safe. We let the front desk clerk know and she said she didn't blame us for leaving 4 days early. And then to add to it they are fighting refunding us. La Quinta, Wyndham and Hotels.Com need to make this right.
Business response:
Ian, we hope that if something like this incident occurs, guests will immediately report it to the front desk and allow us to assist in making a report to the authorities. We will give them our complete cooperation. We are reviewing the activity footage outside = the hotel and hope you will reach out to our team with further details of the incident.
Horrible experience. I book the stay last minute, and paid for it. By the time we got to the Hotel they had canceled my reservation. So, we end up with no place to sleep, and have not seen my money back
Business response:
Im sorry your experience wasnt a good one. We are always looking for ways to improve. I hope you have a good day.
Business response:
IN SORRY THAT YOUR STAY WASNT PLEASANT. PLEASE LET US KNOW HOW WE CAN BETTER ACCOMIDATE YOU IN THE FUTURE AS WE ARE ALWAYS LOOKING FOR WAYS THAT WE CAN IMPROVE. HAVE A GREAT DAY!!
Non existent black out curtain in my room with a 10,000W light shining directly in my room so it was light enough to play basketball and they were unable to fix it. So one night I did not sleep. They moved me to another bed the next day which was great.
Business response:
Paul, thank you for your patience as we worked to make your stay more comfortable. We apologize for the bright security lighting on our property. We will ensure the blackout drapes are installed correctly in the first room you were provided.
As a single woman travelling, the inside of the property was nice enough and I felt safe inside. I just didn't like the location of the hotel (very noisy from the highway) and the general feel outside of it, general lack of security. The property is not defined with fencing, so vehicles can drive through the back of the hotel from Denny's on one side to the gas station on the other side. There was no nice, well kept grass for the dogs. The so called dog run was under lock and key. When I asked the front desk person agent if ... read more
Business response:
Dear Julie, Thank you for your feedback, and I want to sincerely apologize that you felt unsafe during your stay. Your comfort and peace of mind are extremely important to us, and I'm truly sorry we fell short in making you feel secure. Please know that we keep the door to our parking area locked as it is reserved exclusively for our guests, and to help ensure their safety. Additionally, the front doors remain locked at certain times to protect our staff, especially when working alone. We understand how important a sense of ... read more
Check in was great! And none of this is her fault. Where to begin! The area was pretty sketchy. In fact the whole town is! AVOID AUBURN, WA!! The room was terrible. The wind gusts through the vent hood created an unbearable noise! Bathroom door locked us out. You could tell it happens because the key hole was damaged from people trying to get it open. The lighting was so harsh, I felt like I was in an interrogation room. Forget about the fold out unless you like sleeping on actual springs! The table was worn and dinged. And ... read more
Business response:
Dear Brooke,Thank you for taking the time to share your feedback. We are glad to hear that your check-in experience went smoothly and that you liked the separate bedroom in your room. However, we are truly sorry to learn that the overall stay did not meet your expectations.We take all guest feedback seriously, and I have already shared your comments with our team so we can address the issues you raised. We understand how frustrating it must have been to experience the noise from the vent hood, the bathroom door lock issue, a... read more
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,275 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open at 12:00 p.m.