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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Our door didn't shut properly. It looked like someone tried to open it with a crowbar. The room smelled like smoke, and we asked for a non-smoking room.
Business response:
Dear Melanie,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, and we deeply regret that your experience did not meet the high standards we strive to maintain.We take your concerns seriously regarding the door and the condition of the room. Rest assured, we will address this with our maintenance team to ensure the door is repaired and that all rooms are properly inspected. Additionally, we are committed to providing a smoke-free environment for our g... read more
Broken toilet. Black mold. Sticky goo on stuff. Dirty bed sheets. Didn’t turn the room.
Business response:
Lee, Please accept our apologies for placing you in a room that was not serviced. We hope you enjoyed the comfort of the next room you were provided. We will address the error with our cleaning team and make sure an instance like this does not inconvenience other visitors.
Business response:
Thank you for your feedback. We would love to know what we can do to make your next stay more enjoyable, and we hope you will reach out to our staff with further details about your experience with us.
The bed was so hard I had to buy a memory foam mattress to sleep on it. There were major cracks on the walls that could have and should have been repaired for guests.
Business response:
Dear Angela,Thank you for sharing your feedback with us. We genuinely apologize for the discomfort you experienced with the bed and the issues you encountered with the appearance of the hotel. We understand how important a restful stay is, and we regret that we fell short of your expectations.Please know that your comments have been forwarded to our team for review. We're continuously working to improve the comfort of our accommodations and enhance the overall guest experience, and your input is invaluable in helping us make... read more
The photos they show of the hotel online are totally deceiving, this place is a dump. The hotel is old and outdated the rooms are rundown, the bathroom shower fixtures were broken and separated from the wall. The reservation site says to pay at property but they charged my card before you arrived and I see they because once you saw the property you wouldn't want to stay there. I was charged for 2 nights stay $89 pet night plus a $50 deposit for a 10 minute stay.. After seeing the room and expressing my total disatisfaction a... read more
Business response:
Brenda, We sincerely apologize for our policies that do not allow an instant refund. To guarantee occupancy, we preauthorize all hotel stays before arrival. If necessary, our staff will reach out to the person with a reservation to confirm the stay or relinquish the room.We understand that many visitors use debit cards for reservations, and we want to clarify that your bank may take a few additional days to release those funds compared to credit cards.We regret that you chose not to stay at our hotel and fully respect your d... read more
Business response:
David, Please accept our apologies that your recent stay did not go as expected. Our team is eager to make our guests comfortable, and we hope you will reach out to our staff and help us better understand what we can do to make another visit one to remember.
Not a Suite! The room was billed as a delux suite. It was not even a suite, much less delux. Just a reletively large room with two chairs and kitchenette. I won't accept a kitchenette again as the compressor goes off an on all night. The staff was wonderful and the breakfast exceptional.
Business response:
Thank you for your review, Kim. All our kitchenette rooms are designated as suites. They offer more amenities than the standard room, which only provides a microwave and mini-fridge. We apologize that the room's spaciousness did not meet your expectations, and we will check the refrigerator to ensure it is functioning properly.We are pleased to hear you enjoyed the service of our friendly staff and the delicious breakfast. We are undergoing a restoration project and hope you will return to experience an even better stay once... read more
What I didn't like is the earsplitting loud dB level of the alarms in the hallways. I already have hearing loss due to excessive noises. The alarm was painful in the hallways.
Business response:
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,275 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open at 12:00 p.m.