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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Decent for the price! Check in and out were a breeze. Upgrading cost was minimal on site. Unfortunately our stove had a broken burner so we were unable to do a lot of cooking. The bed was comfortable enough. The soundproofing was good. The bathroom did not have a fan, or it didn’t work, which was an inconvenience. The room came with pots and pans and cutlery/dinnerware but no soap or sponge for dishes so we had to buy some at the dollar store. The location was fine for travel but did not necessarily feel safe. Our floor was ... read more
Business response:
Thank you for your review, Haley. We are glad your entry and exit to the hotel were seamless. The maintenance staff will immediately address the issues you mentioned. We apologize for not having dish soap readily available. Please allow us to share our hospitality with you again soon.
Freeway noise
Business response:
I apologize for the inconvenience caused by the roadway noise, Susan. We value your feedback and would appreciate any suggestions you have to help us improve our guests' experience and ensure a peaceful stay.
For instance 2 am there was a rtuck outside our window all the gas and exhaust was in my room had major headaches and was nauseous
Business response:
Teresa, Please accept our apologies for the exhaust from a vehicle that entered your room. We will make sure the HVAC is set to condition indoor air. We hope you will return to visit us again at our Auburn Hotel.
Business response:
We would like to learn more about your experience at our hotel and hope you will reach out to our team with more details. We are committed to providing the best experience possible for our guests
Was not horrible but certainly not the best, beds weren’t very comfortable and our rug was wet with I have no clue what.
Business response:
Thank you for the review, Courtney. I am sorry the carpet was not fully dry before your arrival. We tried to schedule a carpet refresh early in the day but did not quite get there. We hope you will enjoy a better ex[experience with us moving forward.
Business response:
Nancy, We would like to learn more about your experience at our hotel and hope you will reach out to our team with more details. We are committed to providing the best experience possible for our guests.
Poor customer service I call days in advance to request an early check in. I was told I could get one, but on the day they told me to check back at 1pm. When I did I was told the General Manager said no early check ins allowed. If I had know ahead of time, I would have arranged to stay somewhere accommodating. The customer service was just poor, unprofessional and too much attitude.
Business response:
We apologize for not being able to accommodate your early check-in request. We try to fulfill guests' wishes whenever possible. Still, the day you checked in, we were hampered by various maintenance issues, and the room type you reserved was unavailable until later. Please allow us another chance to host a better experience for you.
Too much My friends and I decided to stay at a different hotel that night. The hotel text, emailed, and called for confirmation the week leading up to the day of the stay. When I answered the call, I mentioned I tried to see how to cancel without the fee and she explained there wasn't any way around it- understandably. However, they called me at 2:15am! They wanted to ask if I was still coming. Nice of them to worry about little ol' me, but that's too excessive! The room was nonrefundable, so take the WIN people.
Business response:
We do apologies you was too much. We normally always do a confirmation courtesy call the day or arrival. Then always follow up when we don't have a guests arrive. That is expected to arrive. Again we do apologies. And hope to be able to welcome you in the future.
Room was in dire need of renovations. We asked for clean towels the second day of our stay and never got them. The hotel was in a horrible location with lots of transients.
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,275 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open at 12:00 p.m.