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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The place is much more run down than I expected, and my room smells like marijuana. Would not recommend.
Bath tub was disgusting, there was roaches in the bathroom and crawling on wall by the table in main room and the room smelled old.
Dogs barking all night, people making noise in the hallway all night. No 24hr airport shuttle service.
Well after staying for five nights apparently there was some confusion on the booking so the hotel staff removed our property from our room without leaving me a message that they were having issues with it. I saw that they had tried to call a few times but I didn't get a message from them until about 4:30 in the afternoon after the property had been removed. It was supposed to be for an additional night which we booked but we didn't appreciate having our property removed without proper notification. That seems to be par for ... read more
The bathroom was very dirty The side door to the outside was propped open with a Rock all night I moved it to close it and a while later the door was propped open with the rock again
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room, and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.
Do not stay here if you have young kids who need a crib- at check in was told he doesn’t have access to any cribs & he didn’t even know if they had any in the hotel in general. Which resulted in my child having to sleep in a makeshift bed in the ground - which was not sanitary at all. Staff was rude & short with answers.
Business response:
Thank you for your comments. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon.
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,502 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.