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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Was charged 300 for smoking in the room that was not smoked in
Rude staff
Business response:
Thank you for your direct and genuine comments. Rest assured we will be looking into this matter concerning your experience with our front desk staff. We hope to continue to have you as our guest and look forward to another chance to serve you.
Nothing like the pictures hotel is old and smells showers are rusty not happy over all
Business response:
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. We will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention and hope to see you soon.
Pool was dirty and house keeper never cleaned my room the whole stay. I was told she was running late and would come soon. I waited two hours then was told she already left for the day.
Business response:
Thank you for your review, we really appreciate your feedback. Providing a clean, comfortable room to our guest is important to us. It is with regret to hear that we were unable to meet your expectations. I will make sure your comments are shared with our staff. We look forward to welcoming you back to enjoy our pool in the future.
The whole reason I booked this property was because the pool area looked very nice and relaxing. Upon check-in, I asked if the pool was open and they said it was closed for cleaning! It seems illogical to clean the pool during the hottest days of the summer, so close to the weekend, when the pool would be in demand. I was extremely disappointed in finding out this information. In addition to that, the bathroom was extremely small and weirdly shaped to not very comfortable for a room in which four adults are staying in. With ... read more
Business response:
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.
Air conditioners didn't work properly in two rooms. The wifi was awful, could barely function. The towels has stains. And floor was sticky. Staff was nice, let me change rooms without hassle.
Business response:
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
Worse hotel stay ever! Number not even on room, didn't know where to go! My 2021 Dodge Diesel Laramie truck was stolen from there in the middlr of the night! No cameras, front desk was not helpful at all. Right across from airport so thought it would be safe hotel. Horrible!
Business response:
Ebony, it is always troubling to learn of any security issues our guests encountered, and we are very sorry that you had such a negative experience while staying with us. This is definitely not the standard for our guests and please rest assured that we are doing everything we can to ensure this remains an isolated incident.
Poor front desk service. Nobody was there when I arrived, and when someone showed, they sat texting on their phone right in front of me before saying a word.
Business response:
Thank you for your comments. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon.
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,502 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.