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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
They did not offer cleaning service, no trash pick up from room and overall the room as not clean, walls look beat up and carpet too.
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room, and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.
Didn’t like at all
The bed was not comfortable
Nothing!
The staff was unfriendly & unempathetic . Our room had no ac. Traveling with a three year old who needed to get to bed for an early flight we booked at another hotel & left. No one even apologized for our inconvenience. The attitude was appalling!
The room had dirty carpeting and an AC unit that was falling apart and stained horribly. The lobby area was damp and musty and very hot.
Business response:
Thank you for taking the time to write a review of your stay. The issues you described regarding the A/C is truly regrettable. We will make sure we are thoroughly inspecting rooms and promptly reporting maintenance issues to make sure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Booked because it was close to the airport and was reported to have a shuttle. When I arrived looked all over for a shuttle but there was none to be found. Called the hotel and was told to find my own way there. It was a $30 Lyft ride for an approximate 5 minute ride. After checking in, made the long walk to the elevators only to find several large, dead roaches in the elevator. The room was marginally clean, but not the kind of place where you want to touch too many things. Only found the used towel still in the room the ne... read more
Business response:
Thank you for your review. We are sorry to learn of the difficulties you experienced, and your comments are taken very seriously and are greatly appreciated. Rest assured we will do everything we can to improve. We cherish your business and thank you for staying with us. Looking forward to your next stay.
As soon as we opened the front door we could smell the mildew and black mold. There is no ventilation in the restroom and visible black mold on the ceiling and bugs in the ceiling light. I have photos and videos of both. The air conditioner also smelled like it was blowing moldy air into the room and the only way we were able to get fresh air was to open the window. And there was no screen in the window. I also asked the front desk for a small hand towel and he came back with a large towel and said that that was all they had... read more
Old, dirty, broken mattresses, abandoned, no real breakfast just coffee and muffins, no cleaning service, unlocked back doors, broken sofa, old towels and burned sheets. We just stayed because it was prepaid and although we asked there was no reimbursement or anyway to cancel not even after the first night. Would never stay there again and definitely wouldn’t recommend it, it’s not even worth 60 dollars.
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,502 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.