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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
There was float on all 5 floor of hotel . The staff didn’t inform us when we checked in. We were shocked to find ten of huge fans every 4 feet which were connected to electrical switch of rooms with loud noise and floor filled with workers who told us this can take days
Business response:
Thank you for taking the time to express your concerns regarding the experience that you encountered during a recent stay at our location. We are very sorry that you had such a negative experience while staying with us. This is definitely not the standard for our guests and please rest assured that we are doing everything we can to ensure this remains an isolated incident.
This property does not clean daily. Came to hotel from a long day and found room same way i left it. No clean towels. Walk into hotel room and it smell like mildew. Would not recommend this place
I stayed three nights, and they never clean the room
Que no hacen limpieza del cuarto y no tiene caja de seguridad
Where do I start? The room was incredibly stuffy and the AC did not work well. The hotel seemed to be newly renovated but it was very dirty. There were vandalism spots in the elevator that should be covered up. The remote and the telephone were so full of dirt and dust around the buttons that I didn’t even touch them. The water pressure in the shower was hard and sporadic that it felt like water-pick needles. I highly recommend choosing another nearby hotel. This one was terrible.
Business response:
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests, and it seems we fell short during your stay. Please accept our sincere apology. Again, thank you for time, Deanna.
Didn’t get garbage emptied,or fresh towels for 3 days!!! Bathroom door did not close properly,had a big spot on the carpet without material. Side doors did not work with our room cards. Not worth the money!!
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
Terrible stay. the side doors to the hotel didn't lock. elevator super noisy bumpy old and trashy. There were people drinking in the parking lot of the hotel. The walls of the hotel are paper thin you can hear everything. the towels had holes and beds were not comfortable at all. only stayed for one night couldn't sleep. staff was nice
Business response:
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests, and it seems we fell short during your stay. Please accept our sincere apology.
The mattress was unbearably lumpy and very uncomfortable. They did not have any complimentary toothpaste, nor any for sale.
Business response:
Thank you for taking the time to review your stay. We strive to offer a comfortable stay for our guests, and it seems we fell short during your stay. Please rest assured we take your comments to heart and will do everything we can to improve. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit.
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,502 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.