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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I spoke with someone already over chat on Monday, because we left the property after being there a short time and moved hotels, was told there was a ticket put in for a call from the supervisor. I never received that call. There were bed bugs at the la Quinta, I have not received a refund or contact about any of it since the initial complaint
Front desk staff was absolutely awful and rude. Had flights back to NJ and asked to check out no later then 130pm. Front desk agent told me no only 1230 my girlfriend had to shower and change in order to then assist me with the flight as I am mostly in a wheelchair. At 1245 a very loud angry knock at our door with a maintenance man then opening our door without waiting. My girlfriend was undressed and I had to rush to the door to stop him coming in. This maintenance man said you have to check out NOW as we have to clean room... read more
It seemed like the front desk did not care whatsoever and were rarely around when we needed them. The room smelled musty and the cleanliness was subpar. I would not come back.
Pay so much money and they don’t clean your room if you don’t stay 4 days
shower had no water pressure, towel rack was broken, breakfast is a joke, advertised Airport Transportation is a lie
Business response:
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We continue to work tirelessly with our partners to provide accurate information about our property to minimize confusion about our offerings. Thank you again for taking the time to share your comments and we look forward to serving you in the future.
My room was dirty. I wouldn’t recommend this hotel
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We will continue to work with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.
Ac did not work properly
Business response:
Thank you for taking the time to write a review of your stay. The issues you described regarding the A/C is truly regrettable. We will make sure we are thoroughly inspecting rooms and promptly reporting maintenance issues to make sure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
No service to airport Airport hotel with no shuttle service should not exist. Not even an arrangement with a reliable taxi company.
Poor and unfriendly service by front desk employee and Suttle driver
Business response:
Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest and look forward to another chance to serve you. Your feedback is taken seriously, and we are taking steps to make the guest experience even better.
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,502 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.