This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Terrible stay, booked the room for 4 people and were told upon check in that there were no pillows or blankets for the pull out couch. Couch mattress was stained and ripped and were only provided a sheet. Paid over $200 and my teen children had no pillows. Would never stay there again.
Hotel close to airport, staff was great. Shower was really moldy in corners. Thought they served a complimentary breakfast...it was coffee, oj, granola bars, fruitcups, and prepackaged muffins.
Business response:
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.
They advertise free airport shuttle, that's why I booked the room, they have no shuttle, had to get a cab!!
Business response:
Thank you for your comments regarding your recent stay with us. We regret you experienced some confusion concerning shuttle service at our hotel. While our website has no mention of shuttle service, it is unfortunate that you obtained inaccurate information from another source. We hope you return in the future and allow us to exceed your expectations.
I spent two days at this hotel, two days apart. Staff was friendly. However, we needed a shuttle, when I called the hotel, they said they had a shuttle.when I got there, no shuttle. It cost us $40 for a taxi to get to the hotel, and only $13.00 to go back to the airport, even though it is close, they have surcharges when you leave the airport. Then when we checked in, the guy told us they do not have a shuttle. We got our room, couldn’t watch tv as it didn’t work or turn on. We asked about another room, we were told they did... read more
Business response:
Thank you for sharing your comments regarding your recent stays with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. Thank you again for taking the time to provide your remarks.
Dogs barking in adjacent from 2-4 am both nights. Front desk staff was eating chips and wearing ear buds when I went to alert them of the disturbance. No apology was offered. Or any alternative. Pool was the reason we chose the hotel. It was closed until almost sundown. Didn’t get much sleep due to the dogs barking. I would like a refund!!!
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each concern will be addressed, in an attempt to correct and improve our hotel. We look forward to welcoming you back soon!
The breakfast was terrible. There was a gutter banging all night against the room. Floors were sticky, the tv channels were all messed up. It would say a show and be a completely different show. The keys hardly worked and would take a few min to get in the room.
Business response:
Thank you for your comments. Your opinion and satisfaction are very important to us, and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart, and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon.
Hallways smelled like marijuana and cigarettes. Multiple barking dogs in hotel rooms.
Business response:
We are sorry you had this experience with us, Michael. The city of Austin has a non-smoking ordinance and we have a pet policy both of which we expect our guests to abide by. We apologize that this had a negative impact on your visit.
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,505 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.