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La Quinta Inn & Suites Dallas Grand Prairie South
- Hospitality
- Grand Prairie, TX
About this business
Location details
2131 West I-20, Grand Prairie, TX, 75052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I’m doubtful I’ll ever stay there again upon entering the room I saw a Roach on the bathroom wall as soon as we got in there , so that ruined my stay location
Business response:
Dear Kenneth, Please let me apologize for your sighting. We had our exterminator treat our guest rooms on 5/27/22 & it can increase movement for 48 hours before all pest is eliminated. I really hope you will give us another opportunity.
Fair No maid service to clean the rooms Bathtub wasn’t the cleanest Beds are too high up
Bad
Poor We had roaches in room 304 They were good.
Fair
Not satisfied with the cleanliness of the bathroom and service was poor. Towels in the room were dirty.
Business response:
Dear Robert, Thank you so much for your recent stay & feedback! Please let me apologize about your towels & setvice. I will address the issues with both departments to avoid any reoccurrence in the future. I hope you will give us another opportunity, to show you we can do things right.
Poor
okay, not clean rude customer service everything was well until I saw hairs on the sheets like they had never washed them the lady in front desk shouting to customers to please wait on her because she was alone rudely manners Bluetooth speaker in the room
Business response:
Dear Guadalupe, Thank you so much for your recent stay with us! Please accept my sincere apology about the issues encountered through your stay! Your feedback is very important to us. We will put measurements in place to prevent any future reoccurences. I hope you will give us another opportunity in the future!
NIGHTMARE STAFF AND MANAGEMENT! My stay was on Thursday evening, my stay from HE** was also on Thursday evening. I’ve called MULTIPLE times for a manager to speak to and to ask for a refund. Was told to email her, she’s excellent at returning emails, but seems to me she’s horrible with returning phone calls! I have not, nor will I email. I want a call! The last person at the front desk on the following Friday told me the manager was out until MONDAY! I asked her, who do YOU call in this situation if it happens again (she tol... read more
Business response:
Dear Debbie, Please accept my sincere apology about the noise level throughout your recent stay! Unfortunately my staff had a hard time locating the registered guest of the room causing the disturbance & the police had to be involved to settle this matter. I have been out of the office on bereavement leave due to the sudden death of my mother in law. This has been a very emotional time for my family & that's why I requested to be contacted via e-mail if needed. I will be contacting you on Monday when I return to the office &... read more
Frequently asked questions about La Quinta Inn & Suites Dallas Grand Prairie South
How is La Quinta Inn & Suites Dallas Grand Prairie South rated?
La Quinta Inn & Suites Dallas Grand Prairie South has a 4.2 star rating with 4,474 reviews.
When is La Quinta Inn & Suites Dallas Grand Prairie South open?
La Quinta Inn & Suites Dallas Grand Prairie South is closed now. It will open at 12:00 p.m.