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La Quinta Inn & Suites Dallas Grand Prairie South
- Hotels
- Grand Prairie, TX
About this business
Location details
2131 West I-20, Grand Prairie, TX, 75052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Quite a few towels were full of hair and looked unclean. Towels had a lot of lent on them. Went downstairs to buy a soda, front desk staff stared as if I was going to steal something (didn't greet me either) Great location
Business response:
Dear Tave, Thank you for leaving us with this feedback. I'm pleased to hear that you enjoyed our location. I'm sorry however to hear about your experience with the linens and the Front Desk Agent. Let me assure you that neither of these examples are our standard here at La Quinta Grand Prairie South. I will surely be sitting down with both my Housekeeping & Front Desk Staff and ensuring that we correct these issues in the future. Again, allow me to apologize for your poor experience. I hope that the next time you're in our a... read more
bring your own bedding from home or stop by walmart on the way if you need a blanket sheets were not provided, no blankets. We slept under an emergency blanket since the hotel couldn't provide proper bedding. Some staff were unconcerned, one called me a liar several times. Mattress was filthy and stained. Some staff was friendly and outgoing.
Awful experience. The staff. Nothing.
horrible communication they cancelled our reservations and we never received any emails or phone call from them. we showed up only to be then that our reservation was cancelled and that they were fully booked. the staff member seemed annoyed we had even showed up. wound up paying $200 more to stay at a different hotel. nothing
Fair Outdated…dirty looking
Fair I've stayed here several times and I love the location but some of the rooms have poor plumbing and are in need of an upgrade . The staff is always friendly and try very hard to accommodate you. When they get it right, it's right but when they get it wrong, it's definitely wrong...
Business response:
Dear Katrina, Thank you for leaving us with your review. Thank you so much for your words about our friendly, hard working staff. I'm sorry to hear that you seem to have had issues in your rooms with our plumbing. We will certainly take this review into consideration and investigate the issues you've presented. Thank you again for your review and we look forward to seeing you next time you're in our area!
Fair it has a weird smell in the room
Business response:
Dear Valued Guest, Thank you for leaving us with your review. I'm sorry to hear that there was an odd smell in your room. If you bring your concerns to the Front Desk Agent on shift, they will ensure that the issue is resolved before your departure. Next time you're in our area, please consider coming to see us again!
Disappointing Had to try several rooms before finding one that was suitable. Location was great, convenient for all my plans and meetings.
Business response:
Dear Katrina, Thank you for leaving us your feedback! Please accept my sincerest apologies for the poor experience you had with having to try different rooms. This shouldn't have happened, and I will certainly be following up on this incident and ensure that in the future all guests will get the perfect room, the first time! We hope that you will come see us again in the future!
Poor
Frequently asked questions about La Quinta Inn & Suites Dallas Grand Prairie South
How is La Quinta Inn & Suites Dallas Grand Prairie South rated?
La Quinta Inn & Suites Dallas Grand Prairie South has a 4.2 star rating with 4,686 reviews.
When is La Quinta Inn & Suites Dallas Grand Prairie South open?
La Quinta Inn & Suites Dallas Grand Prairie South is closed now. It will open at 12:00 p.m.