La Quinta Inn & Suites Dallas Grand Prairie South

Business response:

Dear Kelly, Thank you for your recent stay at La Quinta Dallas Grand Prairie South! Your feedback is very important to us. I sincerely apologize about any issues with insects. We take these issues very seriously and will be having a professional take a look at your room. We are also currently looking at other approved deodorizers, since recently we seen an increase of guests traveling with their dogs. Our hot breakfast items will return in October, since the Delta Variant is starting leveling off in our area. Our entire team... read more

Business response:

Dear Victor, Thank you so much for staying with us! Please accept my sincere apology for the uncomfortable mattress. At check in we obtain an approval on your credit card for Room/ Tax & a $25.00 Incidental Hold, which opens up your phone lines & gives you the option to charge items from our market directly to your room. At departure we only charged you for the quoted Room & Tax amount and since you didn't add any additional charges to your room we released the Incidental hold on our end. Depending on your bank the hold will... read more

Business response:

Dear Jeannie, Thank you so much for selecting our LaQuinta Dallas Grand Prairie South for your recent stay! I sincerely apologize about the noise from the room above you. We are hoping you will give us another opportunity & we will find a quiet room on the top floor for you. 

Business response:

Dear Sonya, Thank you for your recent stay at our LaQuinta Dallas Grand Prairie South! Your feedback is very important to us. I sincerely apologize about the firmness of your mattress. We are currently looking at other approved deodorizers, since recently we seen an increase of guests traveling with their dogs. Our hot breakfast items will return in October, since the Delta Variant is starting leveling off in our area. Our entire team is very excited to see a little piece of normalcy returning. I hope you will give us anothe... read more

Business response:

Dear Anonymous, Thank you so much for staying with us! Your feedback is very important to us. Starting next month our breakfast menu will include hot items, due to the Delta Variant leveling off. We are looking forward welcoming you back! 

Business response:

Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Dallas Grand Prairie South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our h... read more

Business response:

Thank you for taking the time to discuss your concerns and for providing feedback from your visit. I'd like to apologize on behalf of the entire staff for failing to provide exceptional customer service. We understand that your lodging experience may look a little different during these challenging times. Your trust and confidence are very important to us, and we hope that you will allow us another opportunity in the future to earn your business. 

Business response:

Thank you for your kind and thoughtful feedback. I am proudly sharing this with our ladies and gentlemen who I am so fortunate to have on our special team. Providing genuine care for our guests is truly our highest mission and as well as being empowered to create unique and memorable experiences.