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La Quinta Inn & Suites Dallas Grand Prairie South
- Hospitality
- Grand Prairie, TX
About this business
Location details
2131 West I-20, Grand Prairie, TX, 75052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very disappointed with stay. Never again will I use their hotel. The Booking site said full breakfast. The breakfast was pure prepackaged rice crispy treats, I had to ask for a toaster. Only coffee and water. Oranges nothing else. I chose this hotel because I thought it would have what was advertised which was eggs, sausage bacon, waffles and pancakes. Pandemic or not does not mean you can take foods away when you have advertised something that it was not. They could have continued to serve full breakfast and had someone att... read more
Business response:
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our breakfast and lack of options. Thank you for taking the time to discuss your concerns and for providing feedback from your visit. We understand that your stay experience may look different during these uncertain times and we welcome the opportunity to share what we are doing here at The La Quinta Inn & Suites to support you and your travel plans. With a variety of muffins, cereal bars, oranges and yogurt we were regretful... read more
Muy mala atención El personal pésimo, no atiende no están nunca en el lobby, ni el teléfono contestan, tu e que bajar y esperar mucho a que alguien apareciera, e asignaron una habitación de discapacidad a pesar de haber solicitado que era un error, y el desayuno es pésimo, está bien qué está la pandemia pero solo dan yogurt café agua embotellada y unos muffins. El hotel es bonito cómodo y limpio muy bien ubicado, pero me dieron una habitación de minusválidos y el baño además que olía feo muy incómodo y pedí una semana antes ... read more
Business response:
En nombre de todo nuestro equipo, me gustaría disculparme por no haber superado sus expectativas con nuestro desayuno y la falta de opciones. Gracias por tomarse el tiempo para analizar sus inquietudes y brindar comentarios sobre su visita. Entendemos que la experiencia de su estadía puede verse diferente durante estos tiempos de incertidumbre y agradecemos la oportunidad de compartir lo que estamos haciendo aquí en La Quinta Inn & Suites para apoyarlo a usted y a sus planes de viaje. Con una variedad de muffins, barras de c... read more
No incluye desayuno Dicen que el desayuno está incluido y era una botella de agua... pésimo!
Business response:
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our breakfast and lack of options. Thank you for taking the time to discuss your concerns and for providing feedback from your visit. We understand that your stay experience may look different during these uncertain times and we welcome the opportunity to share what we are doing here at The La Quinta Inn & Suites to support you and your travel plans. With a variety of muffins, cereal bars, oranges and yogurt we were regretful... read more
Disappointing They didn't clean our room.. Didn't have any towels.. No one was at the front desk.. Pool
Business response:
We certainly understand your concern during this challenging time. Your trust and confidence are very important to us. In response to COVID-19, we have taken additional measures developed in consultation with global and local public health authorities (including the World Health Organization and Centers for Disease Control) to remain diligent in our commitment to provide a safe environment for all who visit our properties. In accordance with safety recommendations we have temporarily adjusted our breakfast, as well as our ho... read more
Worst bed ever Beds not good Every but the beds
Business response:
Thank you so much for staying at La Quinta Grand Prairie South, and for providing such valuable feedback from your visit. We apologize for any difficulties you may have experienced; and rest assured, we will take this survey under careful consideration. It's our pleasure to serve, so please never hesitate to let us know what we can do to make your stay more comfortable.
Poor experience Hot tub was not functional. Many of the hand sanitizers were empty. Woman at the front desk was very rude and condescending and pulled her mask under her chin the entire time. Breakfast bags were a joke (bottle of water, small muffin and an orange). Likely won’t be back to a La Quinta. It appeared clean.
Business response:
Thanks for the feedback. We appreciate your comments and will address your issues with our team. Please accept our apologies and we look forward to earning your business on a future visit to the area.
One pissed off person We was supposed to check in at 3 rooms were not ready we had to sit in the car and wait.. We had No towels in the room, that was a an hours wait!! It was supposed to have hot breakfast, not the case and didn't state it otherwise, didn't have enough breakfast at all. The staff in the lobby was running back and forth making sacks to go breakfast..we didn't have breakfastt there. Didn't let us know that they weren't going to clean our rooms, the down bedspreads where old you could see through them! We had ... read more
Business response:
Thank you so much for staying at our Hotel, and for providing such valuable feedback from your visit. We apologize for any difficulties you may have experienced; and rest assured, we will take this survey under careful consideration. We also regret that no one on staff was able to ameliorate these issues for you. We hope you will allow us to reflect on these comments and make the necessary changes so we may welcome you again soon!
Fair Didn't have enough towels in the room. I wasn't given a wifi code. Parking is horrible. They have about 20 spots for the entire building which sucks. They say they offer breakfast but it was sandwich bags with a cereal bar and muffin. I was totally disappointed. They put a hold on my card twice. Once for 154 dollars and the second one when I got there for 134 dollars. So if you are limited on money I wouldn't recommend. Good thing I was not. Room was clean and the staff was really nice.
Business response:
We certainly understand your concern during this challenging time. Your trust and confidence are very important to us. In response to COVID-19, we have taken additional measures developed in consultation with global and local public health authorities (including the World Health Organization and Centers for Disease Control) to remain diligent in our commitment to provide a safe environment for all who visit our properties. In accordance with safety recommendations we have temporarily adjusted our breakfast, as well as our ho... read more
Do not stay here Had to wait and hour and 30 minutes for them to clean a room. When my room was ready I walked in on a couple half naked. The gave me another room that was missing towels, tub was dirty, missing coffee cups, the beds was rock hard, and it was the wrong wrong. ( I didn’t book that room). Nothing
Business response:
Thank you so much for taking the time to share your observations with us. We are very disappointed that your experience did not live up to expectations. Please accept our sincere apologies. We are committed to the finest personal service, so we will analyze where the breakdown occurred and ensure this will not happen again
Frequently asked questions about La Quinta Inn & Suites Dallas Grand Prairie South
How is La Quinta Inn & Suites Dallas Grand Prairie South rated?
La Quinta Inn & Suites Dallas Grand Prairie South has a 4.2 star rating with 4,474 reviews.
When is La Quinta Inn & Suites Dallas Grand Prairie South open?
La Quinta Inn & Suites Dallas Grand Prairie South is closed now. It will open at 12:00 p.m.