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La Quinta Inn & Suites Dallas Grand Prairie South
- Hospitality
- Grand Prairie, TX
About this business
Location details
2131 West I-20, Grand Prairie, TX, 75052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing Shower wasn’t draining properly and my toilet was also was flushing Properly. I hate taking a shower and having the waste water flowing back on my feet. The location was Convenient. Stuff was super friendly
Business response:
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
The “service dog” next door barked all night and there are bed bugs!!! Bed bugs Hot tub in room
Business response:
Thank you so much for staying with and for providing feedback from your visit. We apologize about the negative experience and that none of Front Desk Moment Makers were able to ameliorate these issues for you. Here at Law Quinta we take cases of insect infestations, such as bed bugs very seriously and we have very strict procedures in place to ensure that insect infestations are detected as early as possible and treated with the utmost urgency. We hope you will allow us to reflect on this feedback, make the necessary changes... read more
Hotel looks fancy from outside but disappointed indoors. Everything looks old and out of style. Beds were hard like a wood, same with pillows, room didn’t even have a place to sit. Bathroom is full of mold and the room didn’t even had an smoke detector!!!
Business response:
Thank you so much for staying with us and for providing such detailed feedback from your visit. Your Feedback is very valuable, because it allows us to focus our efforts where our guests need it the most, and improve our overall operations. I would like to apologize on behalf of our entire team that we were unable to ameliorate any of these issues for you. Please never hesitate to let us know during your visit if there is anything we can do to make your stay more comfortable. It's our pleasure to serve! We hope you will allo... read more
Disappointing Shower had mold, shower curtain and bedroom curtains both stained. Shower head was leaking out the shower which made a large puddle. Comforter was lumpy because the interior filler broke down from over wash and was extremely uncomfortable. Guest were not wear masks in common areas. No waste bags in the dog walk area so no one was picking up after their dogs. Staff and location
Business response:
Thank you so much for staying with us and for providing such detailed feedback from your visit. Your Feedback is very valuable, because it allows us to focus our efforts where our guests need it the most, and improve our overall operations. I would like to apologize on behalf of our entire team that we were unable to ameliorate these issues for you. Please never hesitate to let us know during your visit if there is anything we can do to make your stay more comfortable. It's our pleasure to serve! We hope you will allow us th... read more
Bad Breakfast was a brown bag with cheap water and snacks Bed was soft.
Business response:
We certainly understand your concern during this challenging time. Your trust and confidence are very important to us. In response to COVID-19, we have taken additional measures developed in consultation with global and local public health authorities (including the World Health Organization and Centers for Disease Control) to remain diligent in our commitment to provide a safe environment for all who visit our properties. In accordance with safety recommendations we have temporarily adjusted our breakfast, as well as our ho... read more
Would not stay here again The A/C only kicked in on 67, then so cold you couldnt stand it. Furniture better for wear, chunks of wood gouged out. Wallpaper on wall ripped . Coffee set up, poor excuse. No rail in shower/tub to hold on to and no , slip proof grips on bottom of tub. Over all, for the price you pay it was done very cheaply. The design was nice and staff was nice
Business response:
Thank you for your recent stay and review. We appreciate you taking the time to share your feedback with us and apologize that our facility was less than satisfactory for you. Thank you again and we hope to have the opportunity to serve you again in the future.
Bad ELEVATORS The ELEVATORS WERE NOT WORKING..Guest got stuck in the elevator...very scary ONLY one staff on duty all day!
Business response:
Thank you for your recent stay with us, and I apologize that your experience was not the best it could be. We did experience a problem with our elevator over the weekend, however we were able to get it repaired Saturday evening. Our staff does their best to ensure each of our guests has the best possible experience, and apologize again that your stay was less than satisfactory. We hope to have the opportunity to serve you again in the future.
I got put out of my room and didn’t have a room for the second night Nothing Nothing
Business response:
Thank you for your feedback. We'll look into your reservation and apologize for the inconvenience.
terribly embarrassing since I rented the room for my friends. Waste of money. Came to spend a relaxing weekend with a friend who had just lost her husband. Wanted to use pool and hot tub for the weekend. went to dinner after arriving Friday came back to use pool and hot tub to find 30+ people in the pool and hot tub including kids up until midnight. Same thing happened Saturday beginning at 2 o'clock. 50+ people having party till after one. Gates propped open filthy pool and pool area. Could not even get in. Manager did not ... read more
Frequently asked questions about La Quinta Inn & Suites Dallas Grand Prairie South
How is La Quinta Inn & Suites Dallas Grand Prairie South rated?
La Quinta Inn & Suites Dallas Grand Prairie South has a 4.2 star rating with 4,474 reviews.
When is La Quinta Inn & Suites Dallas Grand Prairie South open?
La Quinta Inn & Suites Dallas Grand Prairie South is closed now. It will open at 12:00 p.m.