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La Quinta Inn & Suites Dallas Grand Prairie South
- Hospitality
- Grand Prairie, TX
About this business
Location details
2131 West I-20, Grand Prairie, TX, 75052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
It was ok simply because I needed it. If we would have had more time, I would have asked for a refun The only thing i didnt like was.. Being told one price for a room that was supposed to have a hot tub IN the room.. Only to pay more money than i was initially told and there was no hot rub in the room at all!!! I was going to get a refund and find another room.. But i was pressed for time (had a wedding to get ready for!) Nothing. But the breakfast
Business response:
Ms. Richardson- I apologize for the confusion with your reservation, but do see that your reservation was booked for our standard king room type and not the jacuzzi suite. I understand that is not the expectation and apologize we were unable to take care of your needs during your stay with us. Please let us know if there is anything we can do at this time to better assist you.
Want be back You had to go up front to get anything you requested Jaccuzi
Bad
Okay
Disappointing
Okay No me gusto me isieron un cobro de mas ise reservación por internet y me dieron un precio y cuando llegue ay me salieron con otro y según lo iban a modificar y a respetar él precio que me dieron por internet y cuando cheque mi estado de cuenta me cobraron de mas Aparte la habitación no tenia un olor agradable. sinceramente yo esperaba algo mejor
Business response:
We are sorry to hear that you were not satisfied with your stay with us. We apologize that this occurred and we assure you that we will look into it and correct the problems you mentioned. We hope you will give us another chance and stay with us on your next visit. w
Very Poor
Low to adequate. Night staff person was very helpful and competent. Bed was way too hard, seemed old and lumpy, not comfortable. Bright light from next building shone into our room all night-rm 202–could not close curtains, also without blocking AC. Night clerk came and fixed broken/loose toilet handle, reprogrammed the tv so it would work, fixed non-working key card.
Business response:
I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! We apologize for any inconvenience during your stay, rest assured your comments will be shared with our team. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again.
Good hotel, front desk needs customer service training The room I booked was not available. There was an option for full or king... I was given a double. I went back to the front desk to ask about it because the phone in the room would not dial out, and the clerk stated the rooms were available but were not clean. So I paid more money and he didnt even try to refund the difference or let me know while checking me in that the room I selected was not available (which is what should have happened instead of just giving me whate... read more
Frequently asked questions about La Quinta Inn & Suites Dallas Grand Prairie South
How is La Quinta Inn & Suites Dallas Grand Prairie South rated?
La Quinta Inn & Suites Dallas Grand Prairie South has a 4.2 star rating with 4,474 reviews.
When is La Quinta Inn & Suites Dallas Grand Prairie South open?
La Quinta Inn & Suites Dallas Grand Prairie South is closed now. It will open at 12:00 p.m.