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La Quinta Inn & Suites Houston NASA Seabrook
- Hotels
- Seabrook, TX
About this business
Location details
3636 NASA Road 1, Seabrook, TX, 77586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing
Disappointing Pool was not clean. The rooms smell like pet smell. No breakfast..and was charged per day for pet..when there was no mention when i booked about changing..only pet friendly.
Business response:
Thank you for your feedback. We have our pool professionally cleaned twice a week on Mondays and Fridays. We do not advertise breakfast is included and in your reservation confirmation you will notice it says No Meals Included with this room. We are pet friendly and our policy states $25 per pet per day which we feel is very reasonable. We thank you for staying with us and hope to serve you again in the future.
Okay, but never coming back. The hotel room smelled of mildew and we found underwear in our dresser. There was no breakfast provided. The location was nice.
Business response:
Thank you for your feedback and we are happy to know you enjoyed our location. We apologize for any issue you may have had and will speak with our housekeeping staff. We do not advertise breakfast is included and you will notice on your reservation confirmation it says No Meals included with this room. Thank you for staying with us and we hope to serve you again in the future.
Overall my kids had fun in the pool How they charge you a extra fee just to hold the room .. $40 .. but you get it back at the end of your Well the location on the reservation wasnt right. Also we stayed in room 316 and the water was cold. There was no hot water coming from the shower. NO BREAKFAST OF COURSE BECAUSE OF Covid. Lesson learn to not go by these hotels reservation about anything do your own research before booking... I still don't like the front desk personnel was fair and friendly
Fair Internet was too slow for this decade
Business response:
Thank you for staying with us and we hope to serve you again in the future.
Bad
NOT AS Advertised Amenities we paid for were not present. No two bathrooms. Not two bedrooms. Suite and one bedroom in shared area. No patio. Refund was offered but no other rooms in town. They said it was booking. Com’s fault. Won’t use booking.com again A/C was cold. Water in shower was hot
Business response:
Thank you for your feedback. We are sorry to hear you did not enjoy your stay. Our two room family suites are two bedrooms, one king and one queen, and they have one bathroom that can be entered through either bedroom. There is no description that states we have patios or two bathrooms in the family suite. I dont know where that could have been listed. Thank you again for your feedback and we regret you did not enjoy your stay.
Disappointing The wifi never worked. There was a nonchalant attitude about it getting resolved. I had to go outside to use my own service. Also, everyone else has figured out breakfast...at least grab and go bags. Consider installing towel racks in the bathroom. Nice beds, clean room... if a weird smell though. Friendly front desk. Good location.
Business response:
Thank you for your feedback. We are happy to know you enjoyed our nice beds, clean room, good location, and friendly front desk staff. We do have 6 routers on each floor which is the fastest possible internet that can be provided. We apologize if you had any issues with your wifi. Majority of the time it is a setting or security firewall on your personal device. We are only selling prepackaged items at a very low cost as that is what our Health Dept permit allows us to do. We are looking out for the safety of our employees a... read more
Disappointing The bathroom an the closet had a bad smell! It was old property an the bathroom old an closet hold a bad odor ! The staff was awesome an very nice
Business response:
Thank you for your feedback. Our building is only 12 years old and over past 2 years we have completely updated with new foyer, new front desk, new carpet, furniture, paint, and pictures in all rooms. Our bathroom recently upgraded with granite countertops and shower walls, along with new tile flooring and back lit mirrors. We apologize if you had any odor smell in the bathroom. We thank you for staying with us and hope we can serve you again in the future.
Frequently asked questions about La Quinta Inn & Suites Houston NASA Seabrook
How is La Quinta Inn & Suites Houston NASA Seabrook rated?
La Quinta Inn & Suites Houston NASA Seabrook has a 3.9 star rating with 3,449 reviews.
When is La Quinta Inn & Suites Houston NASA Seabrook open?
La Quinta Inn & Suites Houston NASA Seabrook is closed now. It will open at 12:00 p.m.