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La Quinta Inn & Suites Houston NASA Seabrook
- Hospitality
- Seabrook, TX
About this business
Location details
3636 NASA Road 1, Seabrook, TX, 77586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
NOT AS Advertised Amenities we paid for were not present. No two bathrooms. Not two bedrooms. Suite and one bedroom in shared area. No patio. Refund was offered but no other rooms in town. They said it was booking. Com’s fault. Won’t use booking.com again A/C was cold. Water in shower was hot
Business response:
Thank you for your feedback. We are sorry to hear you did not enjoy your stay. Our two room family suites are two bedrooms, one king and one queen, and they have one bathroom that can be entered through either bedroom. There is no description that states we have patios or two bathrooms in the family suite. I dont know where that could have been listed. Thank you again for your feedback and we regret you did not enjoy your stay.
Disappointing The wifi never worked. There was a nonchalant attitude about it getting resolved. I had to go outside to use my own service. Also, everyone else has figured out breakfast...at least grab and go bags. Consider installing towel racks in the bathroom. Nice beds, clean room... if a weird smell though. Friendly front desk. Good location.
Business response:
Thank you for your feedback. We are happy to know you enjoyed our nice beds, clean room, good location, and friendly front desk staff. We do have 6 routers on each floor which is the fastest possible internet that can be provided. We apologize if you had any issues with your wifi. Majority of the time it is a setting or security firewall on your personal device. We are only selling prepackaged items at a very low cost as that is what our Health Dept permit allows us to do. We are looking out for the safety of our employees a... read more
Disappointing The bathroom an the closet had a bad smell! It was old property an the bathroom old an closet hold a bad odor ! The staff was awesome an very nice
Business response:
Thank you for your feedback. Our building is only 12 years old and over past 2 years we have completely updated with new foyer, new front desk, new carpet, furniture, paint, and pictures in all rooms. Our bathroom recently upgraded with granite countertops and shower walls, along with new tile flooring and back lit mirrors. We apologize if you had any odor smell in the bathroom. We thank you for staying with us and hope we can serve you again in the future.
Would not stay again The communication was poor all around. The staff did not know answers to simple questions like do you have syrup to go with the waffles. Or, is there breakfast? Also the hot and cold water nozzle spins so getting a decent temperature in the shower was ridiculous to figure out. The ac unit was not working properly. We turned down and seemed to only get warmer so had to settle on 70 degrees which was too hot for me with the humidity. A simple solution would be to have a menu with costs of food items to cla... read more
Business response:
Thank you for your feedback. We are pleased you enjoyed our clean and comfortable rooms and good location which is what our hotel is all about! We are not doing a free breakfast buffet as after COVID our health permit allows us to sell prepackaged items for extremely low rates such as a $1 for a box of cereal and free milk with it. We also have items like yogurt, breakfast sandwiches, etc that are listed on a breakfast menu. We apologize if you were not given one. We work hard every day to provide a great stay and we are hap... read more
First and only time here The room smelled damp No breakfast, the pet fee was excessive
Business response:
Thank you for your feedback. We do offer breakfast it is just not a free breakfast as our Health Dept license allows us to sell prepackaged items, not a breakfast buffet. If you look at your reservation confirmation you will see it clearly states "No Meal plan included with this room." We feel the safety of our employees and guest is the most important fact to consider and with now many variants of COVID coming out we do not want many people hovering over, breathing, and touching same items. We have one of the cheapest pet f... read more
Disappointed with what I received for the money I paid for this hotel! The sink in our bathroom did not drain well at all, it took like 5 minutes to drain water out of it. The TV in our kids room did not work (kids: 21 & 16), they had to come into our room to watch TV. When I made the reservation I reserved 2 rooms for 2 nights for $351.96 (tax included) and when we arrived at the hotel they increased our rate to $379.08 for both rooms. I asked the front desk lady why the price is different and I am being charge more and she... read more
Business response:
Thank you for reaching out: we apologize the manager was not in her mother has cancer and was rushed to MD Anderson and understandably we have been without her. She returns tmrw. After looking at your reservation you are correct the rate was changed bc first room # assigned had to be changed and when system asked front desk rep do you want to change the rate she accidentally hit yes instead of no. It was an honest mistake and the difference will be refunded to you. The TV in room 216 works fine it was on the wrong input HMD2... read more
It wasn’t what I expected for the price. The bathroom smelled like it had a funny smell to it. It needs an upgrade to th Location
Business response:
Thank you for staying with us and we are happy you enjoyed our location. We thank you for your feedback and hope to serve you again in the future/
Bad I asked for a quiet place because I have a child who’s autistic and has trouble sleeping.After hrs of hearing jumping,banging,sounded like bowling balls being dropped on the ground.I finally called at 2:35am to complain just to have it start up again at the crack of dawn.I’m very tired didn’t get no sleep. N/A
Business response:
Thank you for your feedback. We are sorry to hear you experienced some noise issues. Weekends are always sold out and many families with children. We want all guests to be comfortable and are always there to address or help with any issues to resolve them. While the hotel can not be held responsible for people’s behavior we are always happy to address it. Thank you again for staying with us and for your feedback.
Frequently asked questions about La Quinta Inn & Suites Houston NASA Seabrook
How is La Quinta Inn & Suites Houston NASA Seabrook rated?
La Quinta Inn & Suites Houston NASA Seabrook has a 3.9 star rating with 3,400 reviews.
When is La Quinta Inn & Suites Houston NASA Seabrook open?
La Quinta Inn & Suites Houston NASA Seabrook is closed now. It will open tomorrow at 12:00 p.m.