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La Quinta Inn & Suites Houston NASA Seabrook
- Hospitality
- Seabrook, TX
About this business
Location details
3636 NASA Road 1, Seabrook, TX, 77586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair I specifically asked booking.com for hotels with breakfast included so when I arrive and check in I was told that they didn't have breakfast. Very frustrating
Business response:
Thank you for your feedback. We have had many people confused by this but on all confirmations sent out you will see clearly written “There are no meal options included with this room”. We will be bringing back breakfast items soon that will be sold instead of a free buffet to avoid crowds of people touching and breathing over open air food to make everyone feel comfortable. We thank you for staying with us and hope to serve you again in the future.
Underwhelmed and will not stay here again. Limited parking. Elevator broke during the weekend. Stairs were cumbersome. Had to make several trips down stairs to vehicle with luggage. Not all that clean. No breakfast. Location near our activities.
Business response:
Thank you for staying with us. We are happy you enjoyed our location near local activities. We apologize our elevator broke down the morning of your departure. We had it fixed within 3 hours and addressed the problem right away. We apologize for any inconvenience.
Nice people. Property is outdated. The property needs upgrades to compete with other properties. The staff tried to make our visit good.
Business response:
Thank you for your feedback and we are happy our friendly staff took great care of you. Over past 3 years we have replaced all room furniture, carpet, updated bathrooms, refurbished lobby and front desk area. We value your business and hope to serve you again in the future.
Fair What breakfast??
Business response:
Thank you for your feedback. We do not advertise we offer breakfast on any site and in your confirmation sent at booking it states “ no meal options included in this reservation “. We unfortunately have not brought back breakfast yet due to COVID and are planning a new breakfast for the near future. We will be selling breakfast items instead of a buffet style to avoid crowds of people breathing and touching food items set out. Many hotels are switching to this option due to the new requirements from County Health Dept.
Not good Didn't know until I got there that was a charge per day for having a tiny dog. None was provided
Business response:
Thank you for your feedback. We charge a very low and reasonable pet fee of $25 a day and are one of the only hotels in the area that do allow pets. The other hotel requires a $150 non refundable deposit and $50 pet fee per day. On the Booking website it states pets are welcome and fees apply. A dogs size and weight whether it be small or big dog is the same price fee. This is used to pay our housekeepers to do extra cleaning in rooms that have pets. We feel we are very reasonable in the fee.
Not happy at all NO Breakfast even thought website said there was, Had to pay more once we got to Hotel, to accomate the people we had, even though it was on the reservation. Pool was Nasty
Business response:
Thank you for your feedback. We are sorry to hear you didn’t enjoy your stay. We do not advertise we offer breakfast on any site and in your confirmation sent at booking it states “ no meal options included in this reservation “. The limit of people allowed in the family suite is 5 people and you had 9 people. That is too many guests to be in one room. Our pool had it’s weekly cleaning the day of your check in and was clear and clean and we saw your family enjoying the pool the entire weekend. I have messaged you a copy of y... read more
Poor
One of the worst hotel stays of my life. No breakfast. Claimed due to covid but not even a take out bags or 24 hour coffee. Few packets in room and that was it. We checked in and once upstairs room was still dirty. Had to sit In hallway because we had already hauled all of our stuff upstairs. about hour before room was ready. Staff didn’t seem to care. Hotel smelled Got up to leave and elevator broken. Had to haul carload of stuff down three flights of stairs. Was told by hotel they couldn’t give us a discount because we boo... read more
Business response:
Thank you for your feedback. We are sorry to hear you did not enjoy your stay. We are not currently serving breakfast and it is still due to COVID which is why we had to stop serving in the first place. We do not advertise anywhere that any meals or breakfast are included in your reservation. We do not offer grab and go bags as you still have to have Health Dept permits to even hand those out. All permits due to COVID have to be reissued and we have not decided on doing a free breakfast buffet again or selling breakfast item... read more
Fair We were given a room with a broken pull out couch bed with a sign that said under the cushion "not a bed, do not pull". We have a family of 6 and paid for that bed. We had to ask for a cot and due to short staffing issues it took a couple hours to get the cot and my husband had to go downstairs to get it himself. Poor guy at the front said he was the only one working and couldn't being it to us. The wifi sucks and did not work at all. We didnt even stay the second night even though we paid for it. Friendly staff, all tw... read more
Business response:
Thank you for your feedback. We are happy to hear you enjoyed our friendly staff and comfortable beds. The room you booked is a 2 room family suite that includes a King Bed and a Queen bed separated by french doors. There is not a sofa bed included in that room. We do not advertise anywhere online that a sofa bed is included in the family suite. So their was not a broken sofa bed there is no sofa bed included. The maximum amount of people allowed to stay in the room is 5 as is stated online. Six people is too many people to ... read more
Frequently asked questions about La Quinta Inn & Suites Houston NASA Seabrook
How is La Quinta Inn & Suites Houston NASA Seabrook rated?
La Quinta Inn & Suites Houston NASA Seabrook has a 3.9 star rating with 3,400 reviews.
When is La Quinta Inn & Suites Houston NASA Seabrook open?
La Quinta Inn & Suites Houston NASA Seabrook is closed now. It will open tomorrow at 12:00 p.m.