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La Quinta Inn & Suites Houston NASA Seabrook
- Hotels
- Seabrook, TX
About this business
Location details
3636 NASA Road 1, Seabrook, TX, 77586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair They charge $25 per day for a 6# dog. That is outrageous. The charge should be per stay not each day. The pet is in the same room no matter how many days. Also, the room smelled very musty and carpet felt damp on your feet. It stunk. The ice machine didn’t work. Having ice is important in 90 degree weather. I wish we had stayed at a LaQuinta instead. This hotel charges for their continental breakfast, LaQuinta is serving pre packaged items that this hotel charges for. We will not be staying at this hotel again when we c... read more
Business response:
Thank you for your feedback. We do feel our Pet Fee is very reasonable at $25 per pet, per day. The dog size whether it be 6lbs or 50lbs is not considered as it is for all pets. Laquinta is also now charging for pets as too much damage is being incurred in hotels from pets. Our hotel has 3 ice machines, one on each floor. Our first floor one was emptied out by a guest who had gone finishing and unfortunately it takes up to 6 hours to freeze and refill due to the size of the machine. There were two other ice machines availabl... read more
Bad On Friday we went out was gone only 30mins hotel called me told me that I needed to come back to get my dog's cus they was darking and said we was gone 2 hours and we wasn't so she told me to come back and needed to get back within 20mins or they was going to take my dog's and I was there within 15mins before I got back they had already designed to kick us out so they went in our room threw my belongs in trash bags the lady told me that they already took my belongs out and for me to just go get my dog's so went to the ro... read more
Business response:
Upon check in the guest did not report she had any pets therefore did not pay the pet fee. On Saturday we had numerous rooms complain to the front desk that there was constant barking coming from that room. One guest was so upset they did check out. We repeatedly tried calling and texting the guest for 3 hours with no response. During this time the barking never stopped and we had to move two guests to different rooms so they would be more comfortable. When guest arrived 4 hours after the barking began she stated she did hav... read more
I wouldn’t stay here again, though the staff was great. The walls in this hotel are paper thin. We were woken up with phone calls by the guest beneath us blaming us for stomping and jumping on the bed. Um, not us. We could hear kids from down the hall clearly. The bathroom was rusted and the shower head didn’t turn off or fully on. It was dirty under the sink and we could feel crumbs on the damp floor. Hey, at least the sheets were clean. Or seemed clean anyway. The location was in between the boardwalk and the Johnson Space... read more
Business response:
Thank you for your feedback. We are happy to know you enjoyed our location, nice staff, and restaurants in the area. We apologize for any inconvenience you may have had and wish you had reported it as we are always here to serve and fix anything needed. We hope to serve you again in the future.
Fair The room stunk! It was noisy all night. I get its a vacation spot but super noisy all night. I will not go back.
One night was all I could do in that hotel. The shower head in the bathroom was old and crusty. The bed felt like it was about to fold in while laying on it. I like the location of the hotel
Business response:
Thank you for your feedback. We are happy to know you enjoyed our location. We will be checking your rooms shower head right away and make any necessary repair.
Fair I specifically asked booking.com for hotels with breakfast included so when I arrive and check in I was told that they didn't have breakfast. Very frustrating
Business response:
Thank you for your feedback. We have had many people confused by this but on all confirmations sent out you will see clearly written “There are no meal options included with this room”. We will be bringing back breakfast items soon that will be sold instead of a free buffet to avoid crowds of people touching and breathing over open air food to make everyone feel comfortable. We thank you for staying with us and hope to serve you again in the future.
Underwhelmed and will not stay here again. Limited parking. Elevator broke during the weekend. Stairs were cumbersome. Had to make several trips down stairs to vehicle with luggage. Not all that clean. No breakfast. Location near our activities.
Business response:
Thank you for staying with us. We are happy you enjoyed our location near local activities. We apologize our elevator broke down the morning of your departure. We had it fixed within 3 hours and addressed the problem right away. We apologize for any inconvenience.
Nice people. Property is outdated. The property needs upgrades to compete with other properties. The staff tried to make our visit good.
Business response:
Thank you for your feedback and we are happy our friendly staff took great care of you. Over past 3 years we have replaced all room furniture, carpet, updated bathrooms, refurbished lobby and front desk area. We value your business and hope to serve you again in the future.
Fair What breakfast??
Business response:
Thank you for your feedback. We do not advertise we offer breakfast on any site and in your confirmation sent at booking it states “ no meal options included in this reservation “. We unfortunately have not brought back breakfast yet due to COVID and are planning a new breakfast for the near future. We will be selling breakfast items instead of a buffet style to avoid crowds of people breathing and touching food items set out. Many hotels are switching to this option due to the new requirements from County Health Dept.
Frequently asked questions about La Quinta Inn & Suites Houston NASA Seabrook
How is La Quinta Inn & Suites Houston NASA Seabrook rated?
La Quinta Inn & Suites Houston NASA Seabrook has a 3.9 star rating with 3,449 reviews.
When is La Quinta Inn & Suites Houston NASA Seabrook open?
La Quinta Inn & Suites Houston NASA Seabrook is closed now. It will open tomorrow at 12:00 p.m.