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La Quinta Inn & Suites Houston NASA Seabrook
- Hospitality
- Seabrook, TX
About this business
Location details
3636 NASA Road 1, Seabrook, TX, 77586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Our toilet clogged and shower was dripping water all night. Water kept running after you turned it off. Friendly staff. Short drive to the Kemah Boardwalk.
Business response:
Thank you for your feedback. We are happy to know you enjoyed our friendly staff and proximity to Kemah Boardwalk. Unfortunately with COVID if someone clogs their toilet we can not go in and plunge it for you due to safety reasons. We were happy to provide a plunger to fix it. We thank you for your business and hope to serve you again in the future.
Rude The lady who checked us in was extremely rude Beds were comfortable
Business response:
Thank you for your good feedback. We are happy to know you enjoyed our comfortable beds. We apologize if you had any issues at check in. If you would like to reach out to us directly to give me more details we would be happy to hear from you.
Disappointing
Could use some work The staff is great but for the price not really worth it. The walls, blankets, curtains and etc we're either dirty or broken. The staff was really nice
Business response:
Thank you for your feedback. Our staff works hard every day to provide a great stay. Our entire property was updated over the past year. We do wish if you had any issues you would’ve informed us right away so we could’ve fixed any problem. We thank you for your business and hope to serve you again in the future.
Horrible!! The hotel looked okay upon first glance and arriving however during our stay my husband killed two roaches in our room. I’m not referring to the German cockroaches, I’m talking about the little ones that come with uncleanliness. It’s safe to say this hotel is not a clean one. I also wrote a review on google and a staff member replied that we were kicked out due to smoking to try and discredit my review but that is not true as we don’t even smoke. My husband also took pictures of the roaches. There as sooo many oth... read more
Business response:
Your review is absolutely false and as stated we taking smoking seriously as our property is very important to us. As reviewers can see from the enormous amount of excellent reviews we do not have this problem.
Very Poor The maids entered the room before checkout and without knocking. When I book The Room it said room came with a balcony that was not true22
Business response:
Thank you for your feedback. Housekeeping always knocks twice and waits at least one minute before entering if no answer. Please get back to me and let me know where it says we have balconies as I verified this booking site and it does not state we have balcony's nor do any other ones we researched. Thank you.
Don't let them get you! The owner did not document my $20 deposit so in the morning at checkout they acted as if it was never taken.
Roach infested hotel!!! Well I guess we should start with the late-night visitors I received. I woke up in the middle of the night to see roaches crawling on the wall. I took a video and they were all over the food in the trash. Not to mention someone had a 420 smoke a thon all night long. I called the front desk and they verified they could smell it also. We were in in the non-smoking room across the hall and there were loud parties allowed in the hotel room after 11 p.m. I called down to the front desk and they move me to ... read more
Business response:
While we welcome all feedback we can firmly say this is absolutely false. You booked two rooms side by side. Upon check in we noticed you had a total of 16 people with you putting 8 people in each room. That is more than triple the amount of people allowed to stay each room. We stated you would have to book at least a third room and you refused. To avoid conflict the manager ultimately decided to allow that many people in each room. During your two day stay you didn’t make any complaints to the front desk although we had num... read more
would not recommend to anyone; saving some money but receiving disparaging attitude as a tradeoff personnel not wearing masks demonstrated clear negligence and made fun of those who had masks on nice location and reasonable pricing
Business response:
Thank you for your feedback. We are happy to know you enjoyed our great location and reasonable pricing. Our staff is always 6 feet away from customers at check in due to the set up of our front desks and computers. Which is following guidelines. At no time has any of our employees made fun of guests wearing masks and we take keeping all guests safe seriously as our numerous reviews show and customers state the cleanliness of our property.
Frequently asked questions about La Quinta Inn & Suites Houston NASA Seabrook
How is La Quinta Inn & Suites Houston NASA Seabrook rated?
La Quinta Inn & Suites Houston NASA Seabrook has a 3.9 star rating with 3,400 reviews.
When is La Quinta Inn & Suites Houston NASA Seabrook open?
La Quinta Inn & Suites Houston NASA Seabrook is closed now. It will open tomorrow at 12:00 p.m.