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La Quinta Inn & Suites Houston NASA Seabrook
- Hotels
- Seabrook, TX
About this business
Location details
3636 NASA Road 1, Seabrook, TX, 77586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Not good Didn't know until I got there that was a charge per day for having a tiny dog. None was provided
Business response:
Thank you for your feedback. We charge a very low and reasonable pet fee of $25 a day and are one of the only hotels in the area that do allow pets. The other hotel requires a $150 non refundable deposit and $50 pet fee per day. On the Booking website it states pets are welcome and fees apply. A dogs size and weight whether it be small or big dog is the same price fee. This is used to pay our housekeepers to do extra cleaning in rooms that have pets. We feel we are very reasonable in the fee.
Not happy at all NO Breakfast even thought website said there was, Had to pay more once we got to Hotel, to accomate the people we had, even though it was on the reservation. Pool was Nasty
Business response:
Thank you for your feedback. We are sorry to hear you didn’t enjoy your stay. We do not advertise we offer breakfast on any site and in your confirmation sent at booking it states “ no meal options included in this reservation “. The limit of people allowed in the family suite is 5 people and you had 9 people. That is too many guests to be in one room. Our pool had it’s weekly cleaning the day of your check in and was clear and clean and we saw your family enjoying the pool the entire weekend. I have messaged you a copy of y... read more
Poor
One of the worst hotel stays of my life. No breakfast. Claimed due to covid but not even a take out bags or 24 hour coffee. Few packets in room and that was it. We checked in and once upstairs room was still dirty. Had to sit In hallway because we had already hauled all of our stuff upstairs. about hour before room was ready. Staff didn’t seem to care. Hotel smelled Got up to leave and elevator broken. Had to haul carload of stuff down three flights of stairs. Was told by hotel they couldn’t give us a discount because we boo... read more
Business response:
Thank you for your feedback. We are sorry to hear you did not enjoy your stay. We are not currently serving breakfast and it is still due to COVID which is why we had to stop serving in the first place. We do not advertise anywhere that any meals or breakfast are included in your reservation. We do not offer grab and go bags as you still have to have Health Dept permits to even hand those out. All permits due to COVID have to be reissued and we have not decided on doing a free breakfast buffet again or selling breakfast item... read more
Fair We were given a room with a broken pull out couch bed with a sign that said under the cushion "not a bed, do not pull". We have a family of 6 and paid for that bed. We had to ask for a cot and due to short staffing issues it took a couple hours to get the cot and my husband had to go downstairs to get it himself. Poor guy at the front said he was the only one working and couldn't being it to us. The wifi sucks and did not work at all. We didnt even stay the second night even though we paid for it. Friendly staff, all tw... read more
Business response:
Thank you for your feedback. We are happy to hear you enjoyed our friendly staff and comfortable beds. The room you booked is a 2 room family suite that includes a King Bed and a Queen bed separated by french doors. There is not a sofa bed included in that room. We do not advertise anywhere online that a sofa bed is included in the family suite. So their was not a broken sofa bed there is no sofa bed included. The maximum amount of people allowed to stay in the room is 5 as is stated online. Six people is too many people to ... read more
Decent place but not quite worth the money spent. Toilet kept running on and off. Guests were entirely too loud. Spacious and modern.
Business response:
Thank you for your feedback. We are happy you enjoyed our spacious and modern rooms. We apologize if you had any issues with your toilet. We are always happy to remedy any problems right away. We value your business and hope to serve you again in the future.
Bad Beds we're not clean and tour up and not comfortable Location and being able to bring my pet
Somewhat dissapointed the way things worked put we were cramped and usually there is continental bre Prior notification so that i could have make a informed decision as too stay there we were uncomfortable for the amount we were There was no breakfast and our room was changed w/ no prior notifcation did not know until we got ther and a little uncomfortable for the amount of people we were all that was said was that they were sorrry the ice machines did not work properly a little disappointed
Business response:
Thank you for your feedback. You booked a Deluxe Suite that has a king bedroom snd queen bedroom. This is the room you were assigned and given at check in. We are not serving breakfast at this time due to COVID and in your confirmation it states “no meals included with this room”. We hope to have breakfast within the next few weeks although it will not be a free buffet style breakfast but a breakfast items packaged and sold to adhere to mew Health Dept guidelines.
Won’t use it again There was no breakfast Room to small had 2 queen were 3 adults and 2 teenagers one slept on floor asked for up grade with couch said non available My daughter looked for reservation for another room and one was available would not let us book went and bought Blowup mattress Pool area not kept clean scum and dirty tiles around wall also ladder broke room had trash under chair from previous use Need receipt clerk girl said booking .com would send in email There was no breakfast Room to small had 2 queen were... read more
Business response:
Thank you for your feedback. We are not serving breakfast due to COVID still and do not have anywhere online that breakfast is included in your reservation. We hope to be selling breakfast items by next month but will not bring back the free breakfast buffet to prevent spread of germs. You booked a room with 2 queen beds and our limit online for amount of people in that room is 4. You brought 5 people with you and our queen rooms do not have sofa bed sleepers only the single king room has them. We did have a 2 room family su... read more
Frequently asked questions about La Quinta Inn & Suites Houston NASA Seabrook
How is La Quinta Inn & Suites Houston NASA Seabrook rated?
La Quinta Inn & Suites Houston NASA Seabrook has a 3.9 star rating with 3,449 reviews.
When is La Quinta Inn & Suites Houston NASA Seabrook open?
La Quinta Inn & Suites Houston NASA Seabrook is closed now. It will open tomorrow at 12:00 p.m.