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La Quinta Inn & Suites Houston NASA Seabrook
- Hospitality
- Seabrook, TX
About this business
Location details
3636 NASA Road 1, Seabrook, TX, 77586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
it was nice to have a place to sleep with my pets in the room the room was nothing more than a place for people to have a meeting place if you know what i mean. what breakfast?
Business response:
Thank you for your feedback. We are not currently serving breakfast due to COVID. We, like many hotels, have had to slash rates so tremendously in order to just survive the pandemic that serving a free breakfast is something the hotel simply could not afford at this time. Along with enormous fees that have to be paid to Health Dept to run it. We do not advertise any free breakfast included in rates. We are a family owned business and are very proud of our property and our hard working staff. We are sorry to hear you did not ... read more
Bad
Good for a one night stay. Hotel wasn't that clean, there was a roach in our room. Receptionist didn't wear a facemask even though the hotel requires everyone to wear one upon entering the property. Very disappointing. Convince of the location and affordable price.
Business response:
Thank you for your feedback and we are happy to know you enjoyed our location and competitive pricing. We did not receive any complaints from you during your stay. We understand you were upset about paying a pet fee but it is a very minimal fee of $20 a day and it is listed on our website and all 3rd parties. We are one of only a very few who accept pets in the area and charge the smallest fee of all the hotels. We need to pay housekeeping extra to clean rooms with pets to make sure they are highly sanitized and clean.
Roach in motel room Roaches
Bad I was charged for taking a hair dryer that I didn’t take. Not a professional establishment for that mistake to be made. Tried to speak with the manager but it didn’t make a difference. If you stay I’d recommend checking what’s in the room and taking pictures. The bathtub was also dripping the entire stay. I was not impressed by the stay.
Business response:
Thank you for your feedback. At every checkout our housekeeping team has a check off list for each item in the room and each item is marked off on each individual room as they are cleaned. If anything is missing it is marked and then the Head Housekeeper verifies any missing items and signs off on the form. Then the Manager is 3rd person you check the room and missing item. Three different individuals sign off before a charge can be made to the guest for taking an item. We would never make up a false charge as we are a Famil... read more
Bad
Worst experience ever This was my families first trip since the pandemic and we were so looking forward to a relaxing birthday getaway. It started out as anything but relaxing... the harassment started prior to even arriving and that should have been my first clue. I advised them when I booked the trip and every. Single. Time. They called (4x total prior to arrival) that we were still coming and our approx arrival time due to traveling from austin. The following day we were told the pet fee was double what the website stated... read more
Business response:
Unfortunately this guests statements are false. The guest checked in this past weekend as Hurricane Delta was approaching. We had many desperate families calling our hotel and all in the area looking for rooms to evacuate. We realized we may have guests who previously booked not be able to show due to the weather or maybe had changed their mind about their stay so we called all arrivals for the weekend to ensure they would still be able to make it. We had a list of over 50 people begging for rooms. Myself and my staff made l... read more
Not pleasant Pretty much everything. Didn't specify on website as being "pet friendly". It was very noisy. My 1st and last time staying. Close to Kemah Boardwalk
Business response:
Thank you for your feedback. We are happy to know you enjoyed being close to the Kemah Boardwalk. We do list on all sites that we are Pet friendly. This weekend we were filled with families evacuating from Hurricane Delta and most has their family pet that couldn’t leave in danger at home so we for sure had more pets than normal. We do apologize if this caused you any disturbance.
Fair
Frequently asked questions about La Quinta Inn & Suites Houston NASA Seabrook
How is La Quinta Inn & Suites Houston NASA Seabrook rated?
La Quinta Inn & Suites Houston NASA Seabrook has a 3.9 star rating with 3,400 reviews.
When is La Quinta Inn & Suites Houston NASA Seabrook open?
La Quinta Inn & Suites Houston NASA Seabrook is closed now. It will open tomorrow at 12:00 p.m.