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La Quinta Inn & Suites Manhattan
- Hospitality
- New York, NY
About this business
Location details
17 W 32nd St, New York, NY, 10001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I do not recommend Terrible service, rude people, zero motivation, I even saw guests being yelled at. Checkin 3:00 pm We only got in at 4:00 pm because the room wasn't ready. Despite booking in advance and everything paid, they asked for my credit card and charged US$50.00 in case I "broke something". At checkout I requested a refund, they said it was automatic but so far I have not received a refund. Old heating system, extremely noisy. good location, just a few meters from the empire state and the subway
Business response:
Jih, we appreciate you bringing these matters to our attention. It's great to know that you appreciated our strategic location near local attractions. We regret to hear that your interactions with our team members didn't reflect our usual high standards of service. We take such concerns seriously and we'll be addressing these points intelligently. In reference to your check-in and room readiness, we aim to make sure rooms are ready by the scheduled check-in time. Apologies if there was any inconvenience. Concerning the $50 c... read more
Ok pga beliggenhet, blir ikke valgt en gang til. Forferdelig slitt. Minimalt faciliteter. Skyhøy pris. Beliggenhet. Bra seng.
Business response:
Johansen, we appreciate the time taken to share feedback. We're glad you found the location convenient and the beds comfortable. On the other hand, we understand your concerns regarding the property's recent condition and the services available. We aim to provide excellent value for the price, and it seems we didn't meet those expectations this time. Thanks for drawing our attention to this. We hope to have another chance to improve your opinion. Kucuk Bag Hotel Manager
Bad Water smelled Bad Beds were not comfortable I still get not my deposit which I paid Nothing really, the beds wasnt comfortable. The water of the Shower smells extremly bad
Fair
Rimborso promesso per Wi-Fi non funzionante mai effettuato. Su 2 ascensori uno guasto per tutto il soggiorno di 9 giorni con incalcolabili perdite di tempo vista la mole di ospiti e di camere presenti nell'hotel; Wi-Fi (obbligatorio e a pagamento) non funzionante al piano della mia camera per la metà del mio soggiorno e per cui è stato chiesto un rimborso che sto ancora aspettando dopo più di due mesi (183,68 dollars). Non ho capito se la colpa sia dell'hotel che ha finto di dirmi che avrebbe effettuato il rimborso tramite B... read more
Fair I felt I was in Concert. Outside noise is unbelievable (till 6 a.m) Couldn't sleep AT ALL. Changed the room next day but my trip was already ruined. I've been in NYC several times but never had this experience.
Business response:
Judy, your feedback is valuable to us and it's regrettable to read about your discomfort with the external noise during your stay. We're pleased to learn that our team members were able to relocate you the following day, but we understand the initial experience had an impact. We're continuously taking actions to improve soundproofing and ensure that our guests have a peaceful stay. We hope you will reconsider and give us another chance to serve you in future. Kucuk Bag Hotel Manager
No lo volveria a elegir El hotel era sucio, la ducha no andaba bien y la habitacion no tiene frigobar solo ofecen secador de pelo el personal atiende mal La ubicacion
Business response:
We appreciate your feedback regarding your experience. It's welcome to note that the location of the hotel met your expectations. Please accept our apologies regarding any cleanliness concerns, as well as any issues with the shower and missing amenities in your room. Our team always aims for exceptional service, and we're troubled to hear that this has not been your experience. We value your comments and will use them to improve for future guests. Kucuk Bag Hotel Manager
Great location, the hotel needs work the toilet was blocked , the phone was not plugged in , the room was dirty , the furniture in the room didn’t fit so was covering a quarter of the doorway into the bathroom. The Aircon unit didn’t work, so we had no heating or cooling. We had to ask for a portable radiator which wasn’t very good. location was amazing. Korean town was really good and you’re right in between fifth and 6th Avenue what one way at 5th Avenue walk the other way up through to Times Square. Everything was in arou... read more
Business response:
David, we appreciate your valuable feedback. It's heartening to know that our prime location seamlessly met your expectations. As for the aspects you found lacking, we acknowledge your comments concerning the room functionalities. We understand how essential a well-maintained room is and apologize for any inconveniences you experienced. Your feedback has been taken note of and will aid in our continuous pursuit for improvements. We truly hope for another opportunity to provide a more positive stay in the future. Kucuk Bag Ho... read more
Fair I didn't receive my money back when I left the hotel. They asked for 50$ just to be sure if I make any damage, but I have never received it on my bank account. Location was great! Room is clean.
Frequently asked questions about La Quinta Inn & Suites Manhattan
How is La Quinta Inn & Suites Manhattan rated?
La Quinta Inn & Suites Manhattan has a 3.9 star rating with 15,146 reviews.
When is La Quinta Inn & Suites Manhattan open?
La Quinta Inn & Suites Manhattan is closed now. It will open at 12:00 p.m.