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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Much inferior to other La Quintas. TV mostly didn't work, even after night Mgr came to our room! A client said he'd been bitten by a bed bug as he left lobby. Rust stains around bath faucet, house-keeping was supposed to come every other day. In one week, cleaned twice!! Good location, breakfast fair.
Business response:
Dear Sam, Thank you for your detailed feedback. We apologize for the issues you encountered with the TV, cleanliness, and maintenance, as these are not reflective of our standards. We take bed bug reports very seriously and have procedures in place to ensure guest safety. Your concerns about housekeeping frequency and room conditions have been shared with management for immediate improvement. We appreciate you bringing these matters to our attention and hope to provide a much better experience in the future. Sincerely, Hotel... read more
Fair The room was hot, no coffee pot or cups. The man who checked us in was great.
Business response:
Dear Maurey, Thank you for your feedback! We’re glad to hear the check-in experience was positive and that our staff made a great impression. We appreciate you letting us know about the room temperature and missing amenities like the coffee pot and cups we’ll share this with our team to ensure better room readiness. We hope to welcome you back and provide a more comfortable and complete stay next time! Sincerely, Hotel Manager
Rude staff. Dirty rooms. Breakfast was not good. Coffee was cold. Everything. Nothing.
Business response:
Dear Sophia, We’re very sorry to hear about your experience. This is not the standard we strive for, and we’ll be addressing these concerns with our team to ensure meaningful improvements. Thank you for bringing this to our attention. Please come back and stay with us again soon. Sincerely, Hotel Manager.
It was ok....I really expected BETTER Finding the actual hotel (NO light up sign pointing you into the location/parking lot-both entrances/exits), it was HOT in hallways & elevator. I got a nonsmoking room (as asked) But the desk chair had a cigarette burn in it. When I got there to check in, no one was at the front desk, there was a hand written sign saying (will return in 5mins). My suggestion either allow SELF CHECK IN and have key ready OR hire more staff (frustrating when driving 4hrs to my destination and still can't g... read more
Business response:
Dear Demetria, Thank you for your honest and detailed feedback. We’re sorry your experience didn’t meet expectations. Your suggestions regarding signage, staffing, and check-in options are appreciated and will be shared with management to improve future guest experiences. I hope you will visit us again soon. Sincerely, Hotel Manager.
Fair
Bad
Bad the shower room floor tile was ripped. Window was broken the rain was coming in.
Business response:
Dear fumiesgr, We sincerely apologize for the issues you encountered with the shower floor tile and the broken window. These are certainly not the conditions we aim to provide, and we understand how disappointing this must have been. Your concerns will be addressed with our maintenance team to ensure these repairs are made promptly. We hope to offer a more comfortable and pleasant stay next time. Sincerely, Hotel Manager
Needs repairs. TV in the room had to have two remotes to turn on and run, would not turn off. Alarm clock did not work. Bath tub looked like a rusted 55 chevy.
Business response:
Dear John, Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced with the TV, alarm clock, and bathtub. This is not the standard we strive for, and we understand how frustrating these inconveniences must have been. Your comments will be shared with our maintenance team to address these problems promptly. We appreciate your input and hope to provide a more comfortable stay on your next visit. Sincerely, Hotel Manager
Terrible Clean room. Non-working phone. Quirky TV. The room was filthy, had a non-working phone and a TV that had audible commentary ( like closed caption but out loud). The staff wasn't helpful. NEVER AGAIN!
Business response:
Dear randall, We're truly sorry to hear about your disappointing experience. Cleanliness and functionality are top priorities for us, and we sincerely apologize for the issues with the room, phone, and TV. It's concerning that the staff didn’t provide the assistance you needed, and we will address this with our team. Your feedback is valuable, and we will take steps to ensure these issues are resolved. We hope to have the chance to improve your experience in the future. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.4 star rating with 3,397 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.