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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Got there and didn’t have a room said never received anything from booking.com
Business response:
Dear Jimmy, We're sorry for the inconvenience you experienced with your reservation. It's frustrating to arrive and not have your booking recognized. We'll investigate this issue with Booking.com to prevent it from happening again. Please accept our apologies for the inconvenience. We hope you'll give us another chance to provide you with a seamless stay in the future. Sincerely, Hotel Manager
Stained and grimy room/elevator, won’t be back. Everything else was grimy, dirty, stained and smelly. Pee in the elevator, even when the cleaning staff was just in it. Crud (been there for months) on the table lamps and bathroom vanity. Floor slimy so put on socks to walk around, couldn’t be barefoot. The breakfast looked sparse and I didn’t eat it because of cleanliness. Clean sheets/bed.
Business response:
Dear Socksies, We are truly sorry to hear about your disappointing experience during your stay. The conditions you described are completely unacceptable and do not meet our standards of cleanliness and comfort. Your feedback is extremely valuable, and we will address these issues immediately with our cleaning and maintenance teams to ensure they are resolved. Please accept our sincere apologies for falling short of your expectations. Sincerely, Hotel Manager
Poor Pool was small and filthy. Bathroom floor is messed up and very squeaky when walking on it Bed was conformable
Business response:
Dear Kristi, Thank you for your feedback. We're glad to hear that you found the bed comfortable. However, we apologize for the issues you experienced with the pool's cleanliness and the bathroom floor. Your comments are important to us, and we will address these concerns with our maintenance team to ensure improvements are made. We appreciate your understanding and hope to welcome you back for a better stay in the future. Sincerely, Hotel Manager
Good price and comfort The smell in the hallway on the 4th floor. It smells like dirty wet dog or bad smelly socks. My suggestion is to remove the carpet and install tile or laminate. I am very sensitive to bad order so it was hard to walk through to get to my room without feeling nauseous I liked how close it was to my sisters house. The bed was very comfortable and hotel very quiet at night. Easy to find. Good breakfast and friendly staff
Business response:
Dear Guest, Thank you for your positive feedback on our convenient location, comfortable beds, quiet ambiance, and friendly service. We apologize for the unpleasant smell on the 4th floor and appreciate your suggestion about replacing the carpet with tile or laminate. Rest assured, we take your feedback seriously and will work to address this issue promptly to ensure a pleasant experience for all guests. We value your input and hope to welcome you back for an improved stay in the future. Warm regards, Hotel Manager
Fair
Well, we got to the hotel. The guy assumed that we were with another group of people which we wasn't and put us in a We got to the room it smelled like mold and mildew. Maybe they mop with a dirty mop. It just stunk so bad that we had to go downstairs and have the guy bring some air freshener and then we went to Walmart and bought air freshener. It was really uncomfortable. Where it was located
Business response:
Dear Guest, We apologize for the experience you had during your stay at our hotel. It's disheartening to hear that you encountered issues with your room's cleanliness and odor. Rest assured, we take your feedback seriously and will address these concerns with our housekeeping team to ensure such incidents are not repeated. We strive to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short of your expectations on this occasion. We appreciate your understanding and hope to have the opport... read more
Disappointing
I arrived everything was disgusting and trashy tried to get my money back because I refuse to stay there and was only re Everything Nothing
Business response:
Dear Guest, We apologize for the unacceptable condition you encountered upon your arrival. Your feedback is concerning, and we take it seriously. We will investigate this matter further and ensure that such issues are addressed promptly. We understand your frustration and regret that your experience did not meet your expectations. Please accept our sincerest apologies. Sincerely, Hotel Manager
Fair Hotel needs repair!
Business response:
Dear Guest, We apologize for any inconvenience caused by the need for repairs at our hotel. Our team is working diligently to address any maintenance issues to ensure a comfortable stay for all our guests. Your feedback is valuable, and we appreciate your understanding. If there's anything specific you'd like us to address, please let us know. We hope to have the opportunity to welcome you back for an improved experience. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.5 star rating with 3,252 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.