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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor Hotel cleanliness, cart availability, rooms are not clean, bed is hard, and blinds are broken. Restroom not clean. Accessible to nearest places
Business response:
Dear Praveen, Thank you for your feedback. We're glad to hear that our location was convenient for your needs. However, we sincerely apologise for the cleanliness issues and the maintenance concerns you encountered with the bed, blinds, and restroom. We take your comments seriously and will address these with our housekeeping and maintenance teams to ensure improvements. We hope to provide a better experience on your next visit. Sincerely, Hotel Manager
Fair Worn down, no drain plug led to a fetid smell when water was running. General chipping of pain, bathtub and baseboards Comfy and clean bed
Business response:
Dear Samuel, Thank you for taking the time to share your experience. We're glad to hear you found the bed comfortable and clean. However, we sincerely apologize for the maintenance issues you encountered, including the missing drain plug, unpleasant odor, and visible wear in the room. Your feedback is valuable and has been shared with our maintenance team to ensure these concerns are addressed promptly. We appreciate your input and hope to provide you with a more refreshed and pleasant stay in the future. Sincerely, Hotel Ma... read more
Old hotel, not impressive It is an old seeming hotel. Only one small elevator. There was some stains on the sheets of one of our beds. Not a lot of tv options. The only bonus is was it wasn’t crazy expensive. But still think overpriced for what we experienced. It was close to where we needed to be for a wedding
Business response:
Dear Megan, Thank you for your feedback. We're glad to hear the location was convenient for your needs, but we apologize for the issues you encountered with the condition of the hotel and the cleanliness of the sheets. Your comments about the elevator and TV options are also noted, and we will take them into consideration as we continue to make improvements. We understand your concerns about the value, and we appreciate you sharing your experience to help us enhance our guests' stays in the future. Sincerely, Hotel Manager
It's what to expect from a budget hotel flat pillows, smelly hallway, unfortunately I killed a roach that crawled on my arm while I was in the bed, hate the remote control that came with their cheap flat screen Good location, friendly staff, free simple breakfast
Business response:
Dear kareem, Thank you for your feedback. We're glad you appreciated the location, staff, and breakfast. We sincerely apologize for the issues you encountered. Your comments are being taken seriously and shared with our team to ensure improvements are made. We hope you will come back and see us again soon. Sincerely, Hotel Manager.
Won’t be staying here again!!! TV is outdated. Place is old and needs to be updated. Overcharged me for my pet. Had to ask them to remove the charge. Asked for towels at front desk and was told they were washing and they would bring up. They never did!!! Breakfast was good. Room was clean.
Business response:
Dear Debbie, Thank you for your honest review. We're glad you enjoyed the breakfast and found the room clean. Based on your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.
Bad
Disgusting. We opened the room to our hotel to be met with roaches. Not just one but multiple. Enough to leave the room, get the person at the front desk, come back to the room and show him more. Live and dead roaches. Carpet was musty. Air was thick. The absolute worst experience after a long day. Booking.com is an absolute JOKE to work with about getting a refund. Sometime that should take a few days took a month. I will never waste time or money with either of these companies again. Nothing.
Business response:
Dear kealey, We sincerely apologize for the unacceptable conditions you encountered during your stay. No guest should ever have to experience cleanliness issues, and we deeply regret that your room did not meet even the most basic standards. We understand how frustrating this must have been, especially after a long day, and we are sorry for the inconvenience you faced while trying to resolve the issue. We truly appreciate your input and regret that we fell so short of expectations. Sincerely, Hotel Manager
Bad
Peeling tub Bleach had been spilled up and down the halls, so carpet had white spots all over. The room we were given was not clean. #418 ,food left in the icebox, Dusty, lamp was rusty, tub was peeling like it had been painted with rusty drain. I asked for another room . It was better, but still some peeling in the tub. Dirty around the elevator doors and tile in bad shape. Stuffed up trim around the doors of the elevator on both floor Beds were comfortable, room was nice size
Business response:
Dear Brenda, We sincerely apologize for the issues you encountered during your stay. While we're glad you found the beds comfortable and the room a good size, we regret that cleanliness and maintenance did not meet expectations. Your concerns regarding the peeling tub, leftover food, and overall condition of the property are being shared with our housekeeping and maintenance teams to ensure improvements. We appreciate your honest feedback and hope to provide a much better experience in the future. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.4 star rating with 3,397 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.