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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor
Poor
Disappointing Housekeeping was just horrible. They would leave new towels but not make the bed
Business response:
Dear PHILIP, We apologize for the lapse in our housekeeping services during your stay. Providing a clean and comfortable environment is a top priority for us, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust on a future visit. Sincerely, Hotel Manager
Very unclean facilities. Property very dirty, hair in shower, blood on sheets, mold on wall. The shampoo and conditioner left in the rooms were empty meaning they reuse toiletries that were used by the previous guest It had a bed
Business response:
Dear Tyler, We're deeply sorry to hear about the unacceptable conditions you encountered during your stay. Providing a clean and comfortable environment is our top priority, and it's clear that we fell short of meeting this expectation during your visit. Your feedback regarding the cleanliness issues, including the presence of hair in the shower, blood on sheets, and mold on the wall, is deeply concerning. Additionally, we apologize for the oversight with the toiletries. Please rest assured that we take these matters serious... read more
Bad
We will not stay this hotel again. We were given fruit all three mornings we were there, but we had to ask for it. The bathroom was filthy. The shower chair had not been cleaned in a very ling time. The sink and outer wall of sink had a disgusting mustard-colored dried, caked... liquid that honestly looked like baby diarrhea. The room and bathroom were not cleaned the second day we were there. The third day, the room was cleaned, but nothing was done in the bathroom. There wasn't enough shampoo, conditioner, soap, or towels ... read more
Business response:
Dear ElizaBeth, We apologize for the numerous issues you encountered during your stay. It's disappointing to hear that your experience fell short of expectations, particularly regarding cleanliness and service. Your feedback will be shared with our team for immediate improvement. We're truly sorry for the inconvenience. Request your understanding and consideration for future visit. Sincerely, Hotel Manager.
Bad service. When we arrived at 2 a.m., they didn't have the room we booked because they had a maintenance on the computer system. We have to go around the city at that hour to get a hotel. Nothing.
Business response:
Dear Mr Carlos we do apologies for the inconvenience this has caused and will be looking into the issue.
Fair
Nothing amazing The room was dirty. The price
Business response:
Dear Daniel, We're sorry to hear about your experience. Your feedback is important to us, and we take cleanliness very seriously. We will address this matter internally to ensure a more enjoyable stay for our guests. We hope to have the opportunity to make it right in the future. Sincerely, Hotel Manager.
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.5 star rating with 3,252 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.