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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor My glasses that were in a glasses case on the desk were missing. Assuming the cleaning staff took them on Saturday. Wi-Fi was out when we showed up on Thursday night.
Business response:
Dear Robert Johnson, We sincerely apologize for the inconvenience you encountered during your stay. We take the security of our guests’ belongings seriously, and we deeply regret the issue with your missing glasses. We will investigate this matter immediately. Additionally, we apologize for the Wi-Fi issues you faced upon arrival. Our goal is to provide a comfortable and seamless stay, and we will work to ensure these problems are resolved. We appreciate your feedback and hope to have the chance to make it right. Sincerely, ... read more
The front desk worker was very kind and flexible but the building could use work The state of the room needed updates. Such as you could see in between the crack of the door to the hall way, the shower had cracks in it, and the lock on the door was broken. The entire place stunk of weed and when it didn’t stink of weed it smelled like a dirty bathroom. The staff was kind
Business response:
Dear Abigail, Thank you for your feedback. We’re pleased to hear that our front desk staff was kind and accommodating. However, we sincerely apologize for the condition of the room and the overall maintenance concerns. Your experience does not reflect our standards, and we will be addressing these issues with our team immediately. Guest comfort and safety are our top priorities, and we appreciate your honest input. We hope to have the opportunity to provide you with a much-improved stay in the future. Sincerely, Hotel Manage... read more
We had Worst weekend stay away from home & had to pay for it. I went to stay a few nights with my Mom & Nieces, for my Birthday weekend. I have photos of our room. Not Only did it smell like Marjuana, but the carpet was torn up in front of the tv on the floor. I guess from a previous dog, that had been there. Also, we had a joining rooms, when we opened the door, there was total filth & dirt between the rooms. Broken glass & a pill, (not our own), was on the floor. The bathtub in my Mom’s room, was dirty & existing mold, was... read more
Business response:
Dear Penny L, We're truly sorry to hear that your stay did not meet expectations, especially on such a special occasion. Cleanliness, comfort, and transparency are extremely important to us, and we regret the issues you encountered. Your concerns regarding room conditions, cleanliness, and the breakfast service are noted, and we appreciate your detailed feedback. We apologize for any inconvenience caused and will ensure these matters are addressed. We hope for the chance to provide a better experience in the future. Sincerel... read more
It was alright. Would work on a budget in a pinch The room was musty. Good location
Business response:
Dear Nathan, Thank you for your feedback. We're glad you found the location convenient and that it worked within your budget. We apologize for the musty smell in the room, as we strive to provide a fresh and comfortable environment for all guests. Your comments are valuable, and we’ll take them into consideration for improvements. We appreciate your stay and hope to offer a better experience next time. Sincerely, Hotel Manager
I will never stay at this or any other La Quinta again. The room was disgusting and smelled like a mildewed petting zoo. One of the other guests had a pit bull that nearly attacked my daughter. My daughter also was bitten by a tick and it was attached to her back. There was not one thing that I liked. Had to wait on staff to show up to check in and out, room smelled horrible, daughter got bit by a tick after sleeping in the bed over night.
Business response:
Dear Corey, We sincerely apologize for the unacceptable experience you and your daughter had during your stay. Guest safety, cleanliness, and service are our top priorities, and we deeply regret that we fell short in multiple areas. Your concerns are extremely serious, and we will be addressing them immediately with our team. We truly appreciate your feedback and regret the distress this caused you and your family. Sincerely, Hotel Manager
Disappointing The hotel is in need of a few updates in general, but once we made it to the room there were no words to describe. The bathtub was pealing off. Pillows were very small and flat. The sofa in the room was so miss shapen and stained that we didn't even sit on it, absolutely disgusting. It was in a good location.
Business response:
Dear Klink, Thank you for your feedback. While we’re glad you found the location convenient, we sincerely apologize for the condition of your room. A comfortable and well-maintained environment is essential, and we regret that we did not meet those expectations. Your concerns regarding the bathtub, pillows, and sofa will be shared with our team for immediate attention. We appreciate you bringing this to our attention and will work diligently to improve. We hope for the opportunity to provide a better experience in the future... read more
Fair
Fair
Fair Inability for late check out, TV did not work, and water pressure in shower was low. Location was perfect.
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.4 star rating with 3,397 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.