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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Won’t be staying at La Quinta anymore. Not what I expected from La Quinta. We have stayed in La Quintas in several cities over the years. This was by far the worst. Way overdue for a major remodel. Also had roaches in our room. Not much.
Never staying there again Everything. As soon as I came in, this place looked nothing like the pictures Nothing. Staff was rude
Business response:
Dear Vera, Thanks for the stay and your feedback. I regret that you did not receive the level of service we are capable of providing and I apologize for the behavior of our staff. We will verify and manage to check and train the concerned staff. Guest feedback is important to us and necessary improvements will be made. Request your understanding and consideration for future visit. Sincerely, Hotel Manager.
HORRIBLE!! I did not get the room I originally booked. They gave me a regular room at the same rate. Placed me on a pet floor so I got no sleep T all the first night. Just a disaster. I reserved a certain room ahead of time all to be told I couldn’t have it cause someone extended at stay. No courtesy call so I could make other arrangements at all The breakfast was good.
Business response:
Dear Guest, We apologize for the inconvenience and disappointment you experienced during your stay. It's disheartening to hear that you did not receive the room you booked and that you were placed on a pet floor, resulting in a sleepless night. We regret any miscommunication regarding room availability and apologize for the lack of a courtesy call. Your feedback is valuable, and we will address these issues internally to prevent similar situations in the future. Sincerely, Hotel Manager
Bad everything same nasty podwer based foods everyday nothing
Business response:
Dear Guest, We're sorry to hear that you found the food options unsatisfactory during your stay. Your feedback is important, and we apologize for any disappointment. We will review our menu options and consider introducing more variety to enhance the dining experience for our guests. Thank you for bringing this to our attention. Sincerely, Hotel Manager
Impolite and Rude Staff 2nd shift staff was very, very rude. Don't even know how that guy holds a job there.
Business response:
Dear James, Thanks for the stay and your feedback. I regret that you did not receive the level of service we are capable of providing and I apologize for the behavior of our staff. We will verify and manage to check and train the concerned staff. Guest feedback is important to us and necessary improvements will be made. Request your understanding and consideration for future visit. Sincerely, Hotel Manager.
Fair Hallways and elevator run down, old carpet. Room
Business response:
Dear Darryl, Thank you for your comments. Several issues combined to create a less than satisfactory stay for you. The hotel takes pride in providing our guests with the best service possible, and I apologize if we failed to meet your expectations. We will do better next time. It is our highest priority to provide our guests with a pleasant experience. Sincerely, Hotel Manager.
Very unhappy with customer service and all the drama displayed. Someone tried to brake into the room.Y yelled and they stopped.A little later Someone knocked asking for my ID.It was past 12 am and he insisted that I open the door.I wouldn't because prior to us entering the room we saw a group of men being loud and going up and down the hall.I was frightened to the point of almost calling 911.I refused to open the door and gave all information needed of me.It was a mistake made on the front desk.All of this matter could have ... read more
Business response:
Dear Araceli, I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again. Sincerely, Hotel Manager.
Ehhhh We saw a small bug in the room and there was hair still in the shower. Location
Business response:
Dear Kayla, Thank you for sharing your concerns with us. We work hard to meet the needs of all our guests, but unfortunately, we did not satisfy your expectations. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. I hope we will have a chance to regain your confidence and prove how serious we are about excellent customer service. Sincerely, Hotel Manager.
Meh. There are cheaper alternatives. Roaches. Yes. And they didn’t clean the room the whole time I was there. Close to my family but that’s it.
Business response:
Dear Carlos, Thank you for sharing your concerns with us. We work hard to meet the needs of all our guests, but unfortunately, we did not satisfy your expectations. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. I hope we will have a chance to regain your confidence and prove how serious we are about excellent customer service. Sincerely, Hotel Manager.
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.5 star rating with 3,252 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open at 12:00 p.m.