This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Orlando Airport North
- Hospitality
- Orlando, FL
About this business
Location details
7160 N Frontage Rd, Orlando, FL, 32812, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The quality of the room was not as expected. I booked a suite that included a king size bed and sleep sofa
Business response:
Dear Guest, Thank you for your feedback. We are sorry to hear that your suite did not meet your expectations. Your comments regarding the room layout and amenities are important to us and will be used to ensure more accurate descriptions and a better experience for our guests in the future. Sincerely, Hotel Manager
Poor water pressure, no soap and the bathroom needed upgrade.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are very sorry for the issues with water pressure, lack of soap, and the condition of the bathroom. Your feedback is important and will help us focus on necessary upgrades and improvements to ensure a more comfortable and enjoyable stay for our guests. Sincerely, Hotel Manager
The room was booked for the wrong day. Then the front desk person was rude and axted like we were bothering him . Then tgen there were so many fees. We get in the room and the room isnt clean the sheets and beding were dirty tge tv stand was leaning the shower head was about to fall off then there was only one towl and wash cloth for 3 people and tge water water didnt get hot
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay. Your feedback regarding the room cleanliness, maintenance, and service is deeply concerning. We will review these matters carefully to improve our standards. We appreciate you bringing this to our attention. Sincerely, Hotel Manager
Airport shuttle took a while for pick up. The Breakfast options were limited, eggs were cold on day one. Pork sausage offered both days, no other choice example Turkey sausage or turkey bacon. The elevator was very old looking in need of repair.
Business response:
Dear Guest, Thank you for sharing your experience with us. We’re glad you were able to make use of our airport shuttle and breakfast offerings during your stay. However, we’re sorry to hear about the delays with pickup, the limited breakfast variety, and the condition of the elevator. Your comments are important, and we will be addressing these areas to improve the overall guest experience. Sincerely, Hotel Manager
Terrible
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are glad you chose to stay with us. However, we are very sorry to hear that your experience was far from satisfactory. Your comments are important to us, and we will be looking closely at what went wrong to ensure improvements are made. Sincerely, Hotel Manager
First room was uncomfortable. Knobs missing on bathroom door. Second room was nice. Big difference. Breakfast was just okay. My biggest complaint was that they charged us $75 a night deposit and still haven’t refunded it. I’ve asked multiple times and nothing. Most hotels charge a deposit but just as a hold and refund quickly. This hotel actually charges it and it comes right out of your bank account. No refund in sight and we didn’t damage anything
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad that your second room was comfortable and met your expectations. We sincerely apologize for the issues with the bathroom door, breakfast, and especially the deposit process. We are addressing the refund delay and will ensure it is resolved promptly. Sincerely, Hotel Manager
Walked into my room unannounced with no knock or anything at 10:30am before i checked out. totally unacceptable
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the unacceptable incident of entering your room without notice. This does not meet our standards, and we are reviewing our procedures to ensure it does not happen again. Your privacy and comfort are very important to us. Sincerely, Hotel Manager
Dirty. Outdated. Charging for parking is crazy.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. We are addressing the cleanliness and maintenance concerns and continually reviewing our policies, including parking charges, to provide a better experience for our guests. Sincerely, Hotel Manager
Hot Tub was Out Of Order and it is Advertised When Booking ,Room Was Run Down and Bathroom was Dirty ,Shuttles Service Took 45 Min To Pick us Up From Airport
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the out-of-order hot tub, room and bathroom condition, and delayed shuttle service. We are addressing these issues to ensure a more comfortable and timely experience for our guests in the future. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Airport North
How is La Quinta Inn & Suites Orlando Airport North rated?
La Quinta Inn & Suites Orlando Airport North has a 3.8 star rating with 17,654 reviews.
When is La Quinta Inn & Suites Orlando Airport North open?
La Quinta Inn & Suites Orlando Airport North is closed now. It will open tomorrow at 12:00 p.m.