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La Quinta Inn & Suites Orlando Airport North
- Hospitality
- Orlando, FL
About this business
Location details
7160 N Frontage Rd, Orlando, FL, 32812, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Shower was covered in mold. Bed was horrible. Mattress didn’t go with box spring and was hanging off it. Room was dirty.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with cleanliness and room condition. Your comments have been shared with our team to address these concerns and ensure a more comfortable and pleasant experience for future guests. Sincerely, Hotel Manager
Staff was great. The hotel is very dingy and in dire need of Reno action. From elevators to bathrooms.
Business response:
Dear Guest, Thank you for your feedback. We are glad you enjoyed the service provided by our staff. We also appreciate your comments regarding the condition of the property, which have been shared with our team as we plan ongoing improvements and renovations. Sincerely, Hotel Manager
The room they gave us smelled of cigarettes in the bed was going downhill, so we requested another room. Bed was better room still smelled none of the plug-ins in the bathroom worked. But the worst thing is they charged a $75 incident fee and they claim they refunded it even sent me an email saying they did but my credit card company says this is not true and my credit card company is now. Appealing the charge and trying to get my money back.! Also the pool was not heated, and was too cold to get in
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered with the room condition, amenities, and refund process. Your feedback is very important, and we will review these concerns carefully to ensure better service and communication in the future. Sincerely, Hotel Manager
Room was pretty dirty. The walls and sides of furniture looked like spaghetti sauce was splashed on them. The room door was very dirty and in desperate need of paint. The comforter had blood stains on it but the sheets and bed its self were clean and stain free. Bathroom was also clean but very beat up. Seemed like they only cleaned surfaces where you would be touching or setting things, and nothing else. Would just pay more for somewhere else next time if I need to stay near the airport.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Your comments have been shared with our housekeeping and maintenance teams to ensure a thorough review and improvement of room standards. We appreciate your honesty and will use this feedback to enhance the experience for future guests. Sincerely, Hotel Manager
The place is in a massive need of updating. It was gross inside
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations. Your comments regarding the condition of the property have been shared with our management team as we continue working on updates to improve the overall guest experience. Sincerely, Hotel Manager
room was of older construction that showed many signs of shabby repairs. That being said the beds were good and accommodations were useable. good location and access to airport. breakfast quite bad.......don't count on it for a nutritious meal!
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to hear you found the beds comfortable and appreciated our convenient location. We apologize that the room condition and breakfast did not fully meet your expectations. Your comments will be reviewed as we continue to improve our facilities and guest experience. Sincerely, Hotel Manager
Hotel shuttle closed even before my flight was letting us off the airplane! Hotel counter was less than helpful when I called to find out safe alternatives to get to the hotel. Entering elevator out of hotel lobby will tell you the whole story of the condition of this hotel.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We’re glad you chose to stay with us, but we’re truly sorry to hear about your disappointing experience with our shuttle service and the condition of the elevator. Your comments are important, and we’ll address these concerns with our team to improve both communication and maintenance. Sincerely, Hotel Manager
The room had an odor, there were towels on the floor in the bathroom and no washcloth. The bathroom shower really needs to be redone, too much mold. With this hotel being so close to the airport there are a lot of travelers. With a lot of travelers you want to keep the property and rooms in pristine condition so they will want to come back. Honestly I would not come back. The breakfast had some crumb sausage which looked like it was more for a sausage gravy and the bananas were all brown and rotten looking. I do have a pictu... read more
Business response:
Dear Guest, Thank you for taking the time to share your detailed feedback. We’re glad you found our location convenient for travelers. However, we sincerely apologize for the cleanliness and maintenance issues you experienced in your room and bathroom, as well as for the disappointing breakfast presentation. Your comments are very valuable, and we will address these concerns immediately with our housekeeping and maintenance teams to ensure improvements are made. Sincerely, Hotel Manager
Airport shuttle was hard to locate and took 40 mins to arrive. Driver was ok but reception staff had limited knowledge of local area and there was no hot food available to purchase near the hotel. The man did not seem interested in helping. Hotel ac in our room was very noisy and everything looked worn, the door frames and door were chipped and battered and didn’t feel secure. There was no plug for the tub or sink and reception not able to get one. We requested a taxi to get back to airport but a private car arrived to colle... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We’re pleased to know our shuttle driver was accommodating. However, we apologize for the long shuttle wait, room condition, and lack of assistance at reception. Your concerns have been shared with our team to ensure better service, maintenance, and guest communication. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Airport North
How is La Quinta Inn & Suites Orlando Airport North rated?
La Quinta Inn & Suites Orlando Airport North has a 3.8 star rating with 17,654 reviews.
When is La Quinta Inn & Suites Orlando Airport North open?
La Quinta Inn & Suites Orlando Airport North is closed now. It will open tomorrow at 12:00 p.m.