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La Quinta Inn & Suites Orlando Airport North
- Hospitality
- Orlando, FL
About this business
Location details
7160 N Frontage Rd, Orlando, FL, 32812, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Amenities were not enough for 2 people. Television didn’t work.
Business response:
Dear Guest, Thank you for your feedback. We apologize that the amenities and television did not meet your expectations and fell short during your stay. We are addressing these concerns to ensure a more comfortable and fully equipped experience for our guests in the future. Sincerely, Hotel Manager
I arrived at the hotel to check in and had to wait for 30 minutes for someone to come to the desk to give me the key to my room. I went to the room and the room next to me was playing their TV so loud that I couldn't even rest. I cancelled the room and went back to spend the night at the airport as the Hotel was unable to get the TV turned down and seemed to have no other rooms. I will never book with La Quinta again!!!
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the long wait at check-in, the noise from the neighboring room, and the inability to resolve the situation to your satisfaction. We are reviewing our procedures to prevent this from happening in the future. Sincerely, Hotel Manager
We found a roach crawling on the table the first day we checked in and make up stains on the comforter. So disgusted and horrified.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the cleanliness and pest issues you encountered during your stay. This is not the standard we strive to maintain. We are addressing these concerns immediately to ensure a clean and comfortable environment for all our guests. Sincerely, Hotel Manager
There was not enough space to sit for breakfast and also not enough food out for all the guests. We waited over 15 minutes for eggs. No gluten free options besides eggs meat and fruit. Most hotels at least have some gf bagels in a bag or potatoes at the hot bar, no hot sauce, just not good. The water in my room also would not get warm. Super disappointing. Staff were great, friendly and welcoming but it seems like they might be understaffed, there was a super long line for check in and again it took 15 minutes to replace a t... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We are glad you found our staff friendly and welcoming. We sincerely apologize for the breakfast limitations, lack of gluten-free options, and issues with the hot water in your room. We are addressing these concerns and reviewing staffing to improve service and overall guest experience. Sincerely, Hotel Manager
our flight was cancelled so we booked on expedia for 3 nights because that was the next available flight out. we were able to find another flight in 2 days so we requested to cancel our third night. we gave more than 48 hrs notice. the hotel said it was up to expedia and expedia said it was up to the hotel. as of now we haven't heard from either of them. considering what is going on with the airlines, I wish they were more accommodating.
Business response:
Dear Guest, Thank you for sharing your experience. We are glad you were able to secure accommodations during your unexpected travel changes. We sincerely apologize for the confusion and frustration regarding your cancellation request. We understand how important flexibility is during such situations and will review our processes to better assist guests in similar circumstances. Sincerely, Hotel Manager
Staff was rude. Paul manager was helpful but other manager treated me poorly
Business response:
Dear Guest, Thank you for your feedback. We are glad to hear that Paul was able to assist you during your stay. However, we sincerely apologize for the negative experience with other staff members, as this does not reflect our service standards. We will address this internally to ensure all guests are treated respectfully. Sincerely, Hotel Manager
Couldn't get shuttle from airport. Once we arrived, they gave us room 405. On the way to the room thete was Marijuana smell in elevator and hallway. When we opened our door to room we immediately saw room wasn't clean and bed was unmade. When we went back dowm to front desk and advised her of room conditions she sort of shrugged it off and gave us another room 2u doors away on the same floor with the Marijuana odor.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered, including the shuttle service, room cleanliness, and odor in the hallway and rooms. This is not the standard of service we strive to provide. We will address these concerns with our team to prevent such occurrences in the future and ensure all guests have a comfortable and welcoming stay. Sincerely, Hotel Manager
Hi, bathroom floor is not clean, water is just warm not hot enough to take shower. No water during breakfast.
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize for the issues you experienced with the bathroom cleanliness, water temperature, and breakfast service, as this does not meet our standards. We will address these concerns with our team to ensure a more comfortable experience for our guests in the future. Sincerely, Hotel Manager
Hotel is worn out and very dirty!
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize that the condition and cleanliness of the hotel did not meet your expectations. We will review these concerns with our team to improve the experience for all our guests. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Airport North
How is La Quinta Inn & Suites Orlando Airport North rated?
La Quinta Inn & Suites Orlando Airport North has a 3.8 star rating with 17,654 reviews.
When is La Quinta Inn & Suites Orlando Airport North open?
La Quinta Inn & Suites Orlando Airport North is closed now. It will open tomorrow at 12:00 p.m.