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La Quinta Inn & Suites Orlando Airport North
- Hospitality
- Orlando, FL
About this business
Location details
7160 N Frontage Rd, Orlando, FL, 32812, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
With unfortunate circumstances we had to stay at this hotel if there was an option for 0 I would. When checking into the room we noticed bugs crawling around inside the shower and on the counter. (Video proof) went down to the front desk and got another room and came back up and had black mold around the bathroom and mold behind the toilet. No hot water and bed sheets and towels had staines like they weren’t clean. Had to buy blankets as I didn’t wanna sleep on them. I will say that when it was time to go to the airport the ... read more
Business response:
Dear Guest, Thank you for your feedback. We’re glad our front desk associate ensured you reached the airport safely. However, we sincerely apologize for the cleanliness and maintenance issues you encountered. This falls far below our standards, and your comments have been shared with our management for immediate corrective action. Sincerely, Hotel Manager
Due to flight delays we ended up flying all night. Between flights I called the hotel to let them know we wouldn’t be arriving until early morning to shower and sleep for a few hours before check-out. I had already been charged for the room. The first 2 times I called I was hung up on. They said it would be up to the morning shift whether there was a room for us or not, even though I’d already paid, because the reservation would be canceled if we didn’t show up that night. I asked to speak to a manager and was told they were... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience and poor communication you faced during your delayed arrival. This is not the service standard we aim for. Your feedback has been shared with our team for immediate improvement. Sincerely, Hotel Manager
When checking in they were using a loud carpet cleaner in the lobby. Instead of turning it off it stayed on right behind me. Hard to hear the clerk.Even gave them a look. Was charged $30 US for early check in. Came off a cruise ship. The wifi in the room was awlful. Couldnt even order a uber in the room. Was on 2nd floor. We continued to have issues with the wifi. Would cut out with in minutes. I know a granddaughter isnt happy. Only one of two doors opened for bathroom. Lovely to ram your shoulder at 3 a.m because of the na... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to know you were able to check in early after your cruise, but we sincerely apologize for the inconvenience caused during your stay. We regret the issues you experienced with the Wi-Fi connection, early check-in charge, and maintenance concerns in your room. Your comments regarding the bathroom door, pillows, and shower amenities have been shared with our team for immediate review and improvement. We truly value your input and will use it to enhance our guest experi... read more
Needs a whole new remodel for the whole building! The mini fridge was the only thing acceptable
Business response:
Dear Guest, Thank you for sharing your feedback. We’re pleased to know you found the mini fridge convenient during your stay. However, we regret that the overall condition of the property did not meet your expectations. Please know that your comments regarding the need for renovation have been noted and shared with our management team for future improvements. We appreciate your input and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Manager
Room was smelly musty damp . Bed stunk of body odor and mustiness from running a c non stop. Had to run the heat to tone down the clamminess and smell. Windows dirty. Bathroom mediocre.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad you took the time to let us know about your experience. We sincerely apologize for the unpleasant odor, dampness, and cleanliness issues you encountered in your room. Your comments have been shared with our housekeeping and maintenance teams to ensure these matters are promptly addressed. We appreciate your input as it helps us improve our guest experience. Sincerely, Hotel Manager
The hotel looks like it is falling apart. The bathroom was dirty, the wallpaper is peeling everywhere, paint is chipping, doors look like they have all been kicked in, wood molding is water damaged everywhere, etc. We almost did not get on the morning shuttle after finding out last minute there was a sign up list. When we checked in we were not told about the list even after we specifically asked about shuttle times/arrangements, etc and that we needed to be on the 5am shuttle.
Business response:
Dear Guest, We appreciate your feedback and sincerely regret that your stay did not meet expectations. Your comments regarding cleanliness, maintenance, and shuttle communication are noted and will be addressed with our team. We value your input as it helps us improve our services for future guests. Sincerely, Hotel Manager
You get what you pay for at this hotel. Luckily we were only there one night just as a stop over. Someone else was checked into our room under our name when we got there so they had to get us booked into a new room. We booked here because they had an airport shuttle but apparently it only runs until 9:30pm and our plane was delayed so we had to uber there. The hotel is in need of repairs and was a little unkept but nothing seriously alarming. It was fine for a quick over night. The breakfast was meh, but it was free so all i... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to know you found your short stay manageable and appreciated the complimentary breakfast. We apologize for the check-in confusion and shuttle timing inconvenience. Your comments will help us improve our service and facilities. Sincerely, Hotel Manager
My room was unsanitary… I took video and pictures
Business response:
Dear Guest, Thank you for your feedback. We’re truly sorry to hear about the cleanliness concerns you experienced during your stay. This is not the standard we aim to uphold, and your comments have been shared with our housekeeping team for immediate attention and improvement. Sincerely, Hotel Manager
The staff was nice. But the room was dingie and had a little odor , the shower felt like I was going fall through the floor.
Business response:
Dear Guest, Thank you for appreciating our friendly staff. We’re sorry to hear about the condition of your room and the shower. Your comments are very important, and we’ll address these issues promptly to ensure a more comfortable experience next time. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Airport North
How is La Quinta Inn & Suites Orlando Airport North rated?
La Quinta Inn & Suites Orlando Airport North has a 3.8 star rating with 17,654 reviews.
When is La Quinta Inn & Suites Orlando Airport North open?
La Quinta Inn & Suites Orlando Airport North is closed now. It will open tomorrow at 12:00 p.m.