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La Quinta Inn & Suites Orlando Airport North
- Hospitality
- Orlando, FL
About this business
Location details
7160 N Frontage Rd, Orlando, FL, 32812, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
No airport shuttle service I booked this hotel for friends of mine because it stated it had an airport shuttle service. I saw no mention it would not be available at 4:30
UNCLEAN When I checked in, I found out that they weren't sure if my room was clean based on what the system was showing. Someone went to check it, came back a little bit later and said it was clean so they gave me the keys. When I got in the room, as I was turning on the lamp, I noticed a bunch of stuff all over the bed - hair, etc. The same thing all over the pillows, on both sides! I ended up telling the front desk people, they gave me fresh linens with the expectation that I would turn down and make the bed myself. But wa... read more
Business response:
My sincere apologies for these housekeeping issue. I will share your comments/pic with my team, and make sure this is corrected.
We had to wait a long time for a shuttle, had a call a couple of times to actually get the shuttle after a long wait, and during checkin, there was an older gentleman, who was obviously a new employee, trying to check atleast 6-7 people in line, we had to wait 30 mins in the lobby to check in. There was 1 person at 9pm trying to check so many in. and was taking a long time
Business response:
My apologies for the delays
The manager was rude and threatening I told him he was being rude and he kept telling me I was rude then he threaten me that he would cancel my reservation I was spending over $900.00 for 3 room I would think your employee would act a little more professional
Business response:
I apologize, please contact me directly
We were told 24 hour coffee in desk/lounge area. No coffee when we got down there to leave for a 6:30 AM flight.
Business response:
My apologies, I'll follow up with my night staff
Manager was very unpolite and refused to give me another room with a working AC even though they were not booked. Moved to hotel next door which was excellent. Do not stay at this rat trap.
Business response:
My sincere apologies, please contact me directly
Uncooperative receptionist.
Business response:
I will follow up with my front desk folks, and I apologize!
The breakfast was horrible. My son's muffin had mold on it. The door to our room didnt close properly therefore allowing noise and light to come into the room.
Business response:
My apologies, I'll follow up with my staff to make sure these issues are fixed immediately!
Pro: very comfortable beds Cons: luggage rack was broken; A/C unit squeaked; room wasn't vacuumed; hot water = cold / cold water = hot; fridge froze everything inside (soda cans burst); couldn't open shampoo packet with wet hands
Business response:
Thank you for staying with us. I'll share your comment with my maintenance staff, and make sure they are resolved. Sorry for the problems you experienced.
Frequently asked questions about La Quinta Inn & Suites Orlando Airport North
How is La Quinta Inn & Suites Orlando Airport North rated?
La Quinta Inn & Suites Orlando Airport North has a 3.9 star rating with 17,235 reviews.
When is La Quinta Inn & Suites Orlando Airport North open?
La Quinta Inn & Suites Orlando Airport North is closed now. It will open tomorrow at 12:00 p.m.