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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Didn’t meet expectations No one cleaned our room when we got back and we didn’t get extra towels The beds
Business response:
Hello Giavona, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. I´m sorry if we missed the mark during your stay. Thank you again for your feedback!
I will never return to this location. Roaches in my room, the whole place was disgustingly DIRTY, no staff anywhere cleaning or ready to help. There was a pube on the toilet seat right when I walked in...Rude front desk staff (they were probably agitated that it was 90 degrees in the lobby) Breakfast was good but the air conditioning was broken in the area or something. It must have been 90 degrees in the eating area/lobby, making the one good thing (the decent buffet), still an uncomfortable experience.
Business response:
Hello Jenn, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our... read more
Book at your own risk, you may or may not get the room you booked so be ware. We booked 2 queen beds deluxe room 3 days in advance, when they arrived they said they overbooked and gave our room away. We called ahead to let them know our arrival time and no one mentioned that they gave our room away. My daughter and I shared a bed while my husband slept on the roll away cot they brought in. They offered a $15 credit, what an insult, my husband insisted on getting at least $25 for having to sleep on a rollaway bed so they gave... read more
Business response:
Hello Jonathan,, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Fair
Could be better Smelly room. Had to ask for another one. They gave me with full beds Location near airport
Business response:
Hello Rivera, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Stay here only if you need to be close to the airport. The property is very run down, needs a major upgrade, probably why the price is so affordable. I saw several bugs in the room in the morning , not sure what kind but unsettling. The air conditioning was broke in lobby areas which the staff said had been broken for days! Not good in 100 + degree heat. The best thing about this property was location if you want to be near the airport -less than 5 minutes away. Perfect place to sleep if you have an early flight. Breakfast w... read more
Business response:
Hello Lorelei, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addresse... read more
It got the job done, but it wasn’t the very comfy or safest feeling hotel I’ve stayed at before. The hotel was a bit hot in the halls and elevator, the beds were pretty hard and pillows were not soft either. I was a bit put off by the fact that the room next to us had a banged up door that looked like someone had tried to break into that room… so I did not feel very safe there. The pictures online make the hotel look newer but in reality it didn’t feel very cozy and new. the location was great for the locations we needed to ... read more
Business response:
Hello Lou, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Would not waste time here ever again. Horrible breakfast, and no ac at the breakfast area. cleaning staff didn’t bother coming to the room to help clean and just handed me the trash bags and new towels and requested me to pick up my trash and used towels and hand it. Room next to mine had people smoking and the smell went throughout my entire room the whole night. location wasn’t bad and got a room change due to the ac not working. upgraded room.
Business response:
Hello Rand, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.
Disappointing Lobby AC was out on a 100 degree day. Room and hallway cleanliness was not as good as expected. Hotel appeared to be under renovation. The bed was nice
Business response:
Hello Dennis, I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,248 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.