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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Exhausting. We will not stay there next time. We didn’t know it was under construction and the noise made it impossible for us to leave our dogs alone in the room. We were in town for doctor appts so we had to take turns staying in the car with the dogs. I never would have booked if I had been notified. Large room and location
Business response:
Hello Jesse, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the unusual situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.
空港にシャトルバスが来ないホテル 工事中のやかましい部屋であった。そういうことは事前に記入すべき。また、空港から近いにもかかわらずシャトルバスが来ない９５分も待った。信じられない。定期運行すべきだろう。もう２度と利用しない。
Business response:
Hello Hiroshi, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope to see you again to deliver you with a 5 star experience.
Very Poor The front desk was rude. Desiree didn't greet you. She acted like I was an inconvenience. I tried telling the Hispanic lady that worked the front desk in the morning on Saturdays. She basically said they don't have a manager and deal with it. The pool
Business response:
Hello Nicole, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodati... read more
Nice staff but low quality of cleanliness and outdated hotel Cleanliness. Rooms were very outdated and there was tons of dust, stains, old cat food kibble underneath drawers and side of the bed, old chewed up gum on night stand lamp, dirty used towel hanging inside of shower & the pool was not ready to be used due to water looking murky and the strong Odor of bleach. It was somewhat close to downtown
Business response:
Dear Guest, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
Mala opción El personal , las habitaciones , el olor , nada fue agradable Nada
Business response:
Hello Guest, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
Uncomfortable Remodeling old rooms loud traffic ac didn’t get cold musty smell in rooms and inconvenient parking
Business response:
Hello Guest, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
No esperes un trato amable con las perosnas de recepción Personal de recepcion un tanto racistas y cero empata con todas las personas en general Ubicación
Business response:
Hello bazan martinez, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
As I noted earlier, the room had the basics for an overnight to the airport along with a shuttle. The young ladies at the front desk although nice when interrupted, were much more focused on eating their snacks. Not attentive or engaging. The pillows were crunchy feathers, the bed was lumpy, the shower was dirty and it looks like the bathroom flooded at some point as there is rot along the baseboards and the bottom of the door. It had a bed, a toilet and a shuttle to the airport
Business response:
Hello Charlotte, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommod... read more
No impressed at all. There was a used sex toy left in out room next to the bed a dresser as well as some marijuana on the floor by the nightstand and the bathtub has hair in it. Breakfast was good.
Business response:
Hello KACIE, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,308 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.