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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I will not stay in this location ever again!!! The hotel was being renovated but our room was dirty and old. There was mold all around the shower and urine on and around the toilet. The shower dripped constantly and needs to be replaced. I would not stay there again. The young lady was on her personal phone while we were checking in and wasn't giving us undivided attention. Staff was great!! The location was great to get around the town. The lobby looked very clean and nice.
Business response:
Hello LAURA, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
Fair
Bad
it was awful room smell was really bad.. beds were bad… restroom was bad location
Business response:
Hello Juan, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
pésima todo estaba muy sucio y no hay suficiente seguridad nada
Business response:
Hello Guest, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
Very Poor
buena ubicacion pesima limpieza la limpieza, habia cucarachas en el piso del desayunador,la entrada al hotel tambien muy sucia, los pasillos de los cuartos tienen las alfombras manchadas, no hay limpieza profunada, ya no hay pandemia contraten personal¡¡¡ la ubicacion
Business response:
Hello Daniela, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.
birthday weekend ruined everything!! breakfast was to served till 930 I was told I went down to kitchen area at 850 and everything was shut down. beds were extremely uncomfortable. and I called before making my reservation to ask if pool and hot tub were open. but when we got there the hot tub was never working and pool was dirty. gates are also left open so random people were able to gain access of pool that were not staying there. it was my birthday weekend and it was ruined location was the only thing that was convenient
Business response:
Hello Harold, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
The worst stay I ever had. There was no hot water, the room was dirty, one of the TVs wasn't working, and the front staff was awful. Nothing
Business response:
Hello Je, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind... read more
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,228 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.