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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad nothing no like
Business response:
Dear Valued Guest Thank you for choosing our hotel for your lodging needs. It appears that we did not meet your expectations and our normally high standards. I would like to apologize for the condition of the room. Rest assured, we will be speaking directly with all the team members who played a role in your experience. It is our responsibility that our guest feels assured and optimistic about their stay with us. We will use your feedback to help us understand and develop winning habits for you and guests alike. Hope to see ... read more
Poor
Poor My truck was broken into twice and the stuff did nothing to help
Business response:
We apologize you had this experience during your stay, I assure you we do care if something like this happens, unfortunately, some things are out of our control but we would be happy to cooperate with any investigation. We know the refund we gave you does not compensate for the inconvenience.
never again. was unaware that ya charge for checking early. we stay there before and have never been charged. I have never stayed there again. you should post that on your website, I don't like surprises. DID NOT LIKE THE BREAKFAST
Business response:
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.
Unfortunately our stay didn’t happen. We actually did not stay at all after going through two very disgusting rooms. The rooms were actually suites with the bedroom separate which that was the only thing I looked forward to. Upon entering the first room we noticed a stain/residue on the coffee table. We then did our usually room inspection and were very disgusted by the things we found in the bathroom and other areas. Jon helped get us a different room and was very apologetic and the next room was just as bad. It makes me wo... read more
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business.
friendly staff dirty sheets, room never got cleaned bedding was dirty, room didn't get clean.
Business response:
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.
Fair The female staff in the evening(w/ hair colored) was not welcoming. I felt uncomfortable.
Business response:
Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care
disappointed The room did not match the pictures from the website. Close to the airport.
Business response:
Thank you for the candid feedback. we will work to improve.
Very disappointed with hotel personnel!!!! Got to the hotel at 2:30am waited in the lobby for about 30 minutes because the Hotel had to electricity. Front desk girl couldn’t answer any of our question nor get us in touch with management. The night security also got very rude with my wife and I. We ended going up to the room close to 3am only to wake up by 9am to be ready for check out. Wife called front desk and ask if because of the situation the night before if we could get a courtesy late check out to the answer of the fr... read more
Business response:
Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 13,917 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.