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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Will not be staying ever again A lot. The room smelled, roaches in the cabinet where the fridge was. Carpets were badly stained. Urine on the wall. Very outdated bathroom. Close to everything we liked.
Business response:
Hello Jessica, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addresse... read more
Fair
Fair
Disappointing
Poor
Bad Everything Loved the staffs attitudes and professionalism. The pool the rest was absolute garbage.
Business response:
Hello Cassidy, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.
Worst stay ever It was dirty, carpets filthy, 6th floor smells like mold. Our bathroom had water pouring through the ceiling all over the toilet and floor at 10:00pm redndering it unusable. We called the front desk 3 times within 45 minutes and were told maintenance would be right up. No one came, the water was seeping into the carpet in our room and they didn’t care. We checked out at 11:00 after arguing with the front desk for a refund when our bathroom was unusable and they had no other rooms to offer. After finally agree... read more
Business response:
Hello Jennifer, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the unusual situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.
Good value and hotel shuttle available Rugs were dirty and felt as if the hotel was in serious need of a deep clean. When we arrived the air conditioner downstairs was broken. The front desk agent informed us that the elevator was broken. We had to carry our luggage up six flights of stairs.
Business response:
Hello Stephen, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to mana... read more
Fair Pool was filthy. Bird poop on ground. Smell in hallway due to water leak down the hall. water constantly running in tub faucet . Location to airport
Business response:
Hello Frank, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,289 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.