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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
mala atención en la recepción fueron groseros, supuestamente nuestra reserva en booking no existía, nisiquiera mi nombre de reserva. pasaron 20 minutos y supuestamente después de ese tiempo ya habían encontrado mi reserva. No se a que se debió esta pérdida de tiempo, pero lo que más enojo fue la actitud de la recepcionista, tratándonos como si hubiera sido nuestra culpa y nuestro problema. normal para una quinta
Business response:
Hello Valeria, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
horrible when I first checked in the older lady that has short hair that was working the morning of Dec 8th in the front desk was SUPER RUDE . I had told her I have a confirmation number and she had said rudely I don’t need it just your name and then I asked if I could check in early and she said it was going to be a $29 dollar charge and i said okay . my grandma had came to visit my daughter and I for a little bit at the hotel and she had brought her dog down just so she wouldn’t leave her in the car and the same lady that ... read more
Business response:
Hello Guest, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
Poor The wall thermostat was not operational and I was cold all night. I learned in the morning when I woke up freezing that the heater actually worked fine, but not from the wall thermostat
Business response:
Hello Randy, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most r... read more
baños sucios nada
Business response:
Hello , I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.
Fair, met basic needs Older, outdated and some people staying with dogs not on leashes roaming freely in elevators. walls and doors in room not wiped down. Staff was very friendly, lobby was nice.Beds were comfortable
Business response:
Hello Heidi Killion, It means so much to have earned your business. We appreciate the feedback regarding our staff and your insights regarding our elevators. I hope you will return to enjoy a memorable and exceptional experience.
I have been there three times now and every room I’ve had the tub looks dirty I think it may be just old didn’t have my reservation from Booking.com. Also, they had charged me for an earlier date which had been changed, and I had a confirmation that it had been changed. location
Business response:
Hello James, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Poor
personal nasty todo nada
Business response:
Hello Teresa, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back fo... read more
will not stay there again dirty and cockroaches running around the kitchenette location
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,085 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.