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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Would not stay again. The shuttle to the airport does not start until 6:00 AM which is NOT stated. I could have stayed elsewhere for the same price and saved the additional cost of a cab. Front desk staff were unfriendly to say the very least - all the interactions I had with them felt like I was interrupting something far more important - like chatting to their co-worker. The bathroom very badly needs updating.
Business response:
Hello Carolyn, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our shuttle services. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.
mediocre. fix the leak! water leaks persistently from bathtub faucet nobody came to clean my room close to the air port
Business response:
Hello Bradley, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
El hotel del horror y el asco no me gusto absolutamente nada el lugar era tan sucio tan sucio y tenía un olor que no e podido olvidar el personal terrible de verdad no entiendo como no han tenido una inspección por parte de la ciudad para cerrar ese hotel si es que así se le puede llamar🤮🤮 absolutamente nada el lugar más sucio y desagradable
Business response:
Hello Yvette, Thank you for taking the time. Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Poor The cleanliness of the facility, the customer service was poor, we got absolutely no sleep, overall will not be booking again. Location was very convenient.
Business response:
Hello Crawford, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Bas experience of hotel and also Booking.com I had booked a deluxe room and I was given a normal standard room.
Business response:
Hello Savita, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Fair bed was very uncomfortable, room was hot ac did not keep it cool even set at 60. Rest room wasn’t as clean as it could be and ac unit was full of dirt and crumbs. price was decent wouldn’t stay again
Business response:
Hello Andrea, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our bed and price. We hope to see you again and that you will be truly impressed with our continued improvements.
Bad
Fair What appeared to be mould in the shower, and generally unclean bathroom including hair on the mirror.
Business response:
Hello Sami, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this information has been forwarded to management to address promptly. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
won’t stay at this hotel again. dated and tired shuttle doesn’t operate 24 hours. when we called for a shuttle they didn’t show up, had to call back after 40 min and the manager came because the shuttle driver couldn’t be located. bathroom needed work. the bed was very comfortable
Business response:
Hello Linda, We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our bed and your comments about our shuttle. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,109 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.