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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing Trash can was dirty
Business response:
Hi Cecil, Thank you for sharing your rating. Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests. Do give us a chance to host you again, and we will make sure that you experience the comfort and cleanliness we are known for.
Bad staff location to work
Business response:
Hi Melissa, Thank you for sharing your feedback. We are glad to know that you were pleased with the convenient location. However, we apologize for the inconvenience faced by you during your stay. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
Disappointing
Poor The breakfast and coffee was substandard. Shower....
Business response:
Mr Lopez, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Poor
aweful, dirty, loud will not use booking. com again dirty room, carpet, and pubic hair left on toilet nothing
Business response:
Ms Maureen, Thank you for sharing your feedback. We're sorry for the issues you encountered regarding dirt. Cleanliness is vital to every guest, so it saddens us to hear we missed the mark for you. The moment we read our guest's review, we pass on the note to the concerned department and starts working on it. Though we follow several procedures for cleanliness, we will put extra effort and inspect each area thoroughly. Hope to get another chance to make it up to you.
anonymous I was not given the room that I reserved. I was not informed, before payment, that I was receiving a downgrade. I immediately went down to speak to management. Management states that it is booking.coms fault. He said that rooms are given depending on availability when the customer arrives and Not according to the day of the online reservation. I called booking.com. The room was dusty, and not very clean. There was hair around the toilet, dirty restroom floors, stains on the wall that appeared to be bodily dried flu... read more
Business response:
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations and for the inconvenience faced by you. We will surely forward your feedback to our team for improvements and assure you that we will take appropriate measures to improve the areas you found unsatisfactory. We hope to serve you better next time.
Review The morning we woke up we found two-three weird bugs in the bed. almost maggot looking. during our sleep people tried getting into our room, and it was very very loud. did not have a lot of toiletries- no shampoo or conditioner. other than that it was nice. the staff were very nice!
Business response:
Ms Katie, We are sad to see you unhappy. We never want our guests to have such kind of experience. We apologize for the inconvenience you faced. I will surely forward your feedback to our team for improvements and hope to give us another chance to improve our services.
bathroom facilities was lacking. Couldn't use the bathtub as the spout would only allow showering. no fruit of any kind...just juice the scrammed eggs were excellent.
Business response:
Ms Helen, Thank you for your assessment of our hotel. We are sorry to hear that your most recent stay with us did not meet your expectations. Your review is important to us as it helps us to identify problems and take corrective measures. Hope to see you soon!
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.