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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Not good Too much noise at night! It was late at night and it was noisy! Counter people not friendly. I had rented the room for two nights and I told them I was not going to need it first night I was told they were still going to charge me. Second day they called to see if I was going to use room. I was already charged for both nights it didn’t matter if I was going to use it or not. They couldn’t rent it out! I felt I would be charged and give the room to someone else! Not happy with situation
Business response:
Hi Rita, Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
I will not be staying here again First room the tv did not work and had to go back to the desk after already waiting to get checked in to get another room. The AC unit was extremely loud every time it kicked on The breakfast was minimal The towels for showing were much too small Lots of noise from other guests The only good this was the location
Business response:
Hi Jennifer, We are sorry to hear that many aspects of your stay made it very unsatisfactory for you. We appreciate your calling our attention to these matters - we will review each of your points and we will make sure these do not happen again. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve better. We would love it if you would come back to stay with us again - we do not doubt that the next time you would have the wonderful experience that the vast majority of our g... read more
Disappointing Uno de los aires acondicionados no funciona correctamente, y las instalaciones no estaban cono esperaba ya que aparte una suit y esperaba algo mejor, mi hijo pasó calor gracias a esto El tamaño
Business response:
Hi Crysthian Tenemos altos estándares de hospitalidad y servicio y nos esforzamos para darle la mejor experiencia al mejor valor. Muchas gracias por la información sobre nuestro hotel. Su voz es tan importante para nosotros y esperamos que regrese para que podamos tener la oportunidad de proporcionarle una experiencia de 5 estrellas.
Overcharged See above Overcharged and still no refund
Business response:
Hi Joyce, I sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating why this incident happened. If you have any further concerns please call up the property for the resolution.
Small improvements would make the place great. The mattresses were very hard, we likened it to a sheet laid over a piece of plywood. They have what looked like home type mattresses and box springs. Photo number three under lobby shows u. The pillows deflated upon use so no support there either. We stayed a business week and my hips and back were killing me the whole time. They have a strange deposit of fifty dollars they take from you on top of your stay so have extra money on your card, they do take it out of your account. ... read more
Business response:
Hi Tracy, We appreciate your detailed review of our property - your kind words inspire us to do better and feedback like this makes us strive to give the best service. We have also noted your feedback on areas of improvement, we appreciate your pointing that out - it gives us a better perspective of our property. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.
It was just not clean We had blood (or similar) stains on the bathroom door
Business response:
Hi Patrizia, We apologize for this interaction and will follow up with the team to ensure this does not happen in the future to you or any other guest. Please be assured that this is not an everyday occurrence with our team. We hope you will give us another opportunity in the future.
Poor Dirty. The toilet had what looked like urine at its base. The shower wall had something like thick residue from shampoo or something, extremely POOR lighting. The bulbs were subpar. The bed was tattered. The light fixtures had filth at their base. The fridge wobbled and didn't cool properly. I'm not confident that all the linen had been changed.
Business response:
Hi Ingley, Sorry to hear that many aspects of your stay made it very unsatisfactory for you. We appreciate your calling our attention to these matters - we will review each of your points and we will make sure these do not happen again. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve better. We would love it if you would come back to stay with us again - we do not doubt that the next time you would have the wonderful experience that the vast majority of our guests hav... read more
Fair
Disappointing It wasn’t very clean. The front desk staff was very rude and unprofessional. They allow pets so pet hair was almost everything including the cart to load/unload your luggage. Breakfast didn’t have very many options at all. Staff cut in front of guests to make sure he ate and got food. My original reservation got canceled without my knowledge. The air conditioner in our room was leaking so the whole floor on that side was soaked. The location. It was near a lot of places to shop and eat.
Business response:
Hi Tess, Thank you for your review and feedback about the service received from our team. We apologize for this interaction and will follow up with the team to ensure this does not happen in the future to you or any other guest. Please be assured that this is not an everyday occurrence with our team. We hope you will give us another opportunity in the future.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,792 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.