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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
good place but rude staff the cleaning and staff the place it’s good,but the personal is bad mannered and rude.
Business response:
Hi Raisa, Thank you for sharing your review. We apologize for the inappropriate behavior shown by our staff. We never want our guests to go back like this without hosting them. We are actively investigating your feedback with our management for prompt action and will reach out to you for further information.
Bad
Disappointing The bed/pillows were terrible. Both the toilet and sink were stopped up. There was food on the floor when we arrived.
Business response:
Hi Johnnie, We are sorry to hear that you were unhappy with the cleanliness of your property. It is our goal to exceed the expectations of our guests. We are working with our housekeeping staff to prevent this from happening in the future. I hope that if your travels bring you back to the area that you will consider staying with us again.
Fair
Poor Cleanliness. They didn't clean our room for 2 days and manager told us they would finally day before we left they cleaned it. Bathroom sink water would not go down clogged up. Location
Business response:
Ms Debbie, Thank you for sharing your review regarding the stay at the hotel and bringing the issue upfront. We apologize for the inconvenience faced by you. We are working on the issue to improve our services and ensure our guests' quality of stay. We hope to see you soon and experience a better stay and service at the hotel.
Dirty Room, run down hotel This place was disgusting. Our room was filthy. nothing
Business response:
Hi Jacelynn, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.
Make sure there wont be a problem when booking a party there. They at least should have called my phone and let me know about the problem instead if calling the police on kids. We didn't eat breakfast..they put my kids and friends out after a mix up with the rooms ..I honestly think they over booked the rooms..and them knowing we booked the room for a party. But supposedly had many complaints on loud music ..keep in mind they didnt have any kind of speaker in the room.
Business response:
Ms Tamara, Thank you for staying with us. After investigating your situation, we found that the king suite is only reserved for 2 adults and there were over 5-6 kids in the room. The staff asked numerous times that other guests were being disturbed and at 3 am. Every guest comfort is the top-most priority of our hotel. When the situation was not resolved staff called the police and it’s when the hotel was not aware that there were only kids in a room. However, we apologize for the inconvenience faced by you. Hope to serve be... read more
Bad II have been waiting for 20 minutes and there is no one at the front desk
Business response:
Hi Toni, We regret that you had an unpleasant experience at our property. Your feedback is taken seriously and forward to the team for improvement. We hope you will give us another chance to exceed your expectations in future.
it could hv been better/brkfst false advertisement brkfst/noise clean/accessible too shopping center
Business response:
Mr Kenneth, We are glad to know that you had a nice stay with us and liked our clean room and comfortable location. We apologize for the inconvenience faced by you. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.