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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Will not stay here again. The sofa bed was horrible. The internet was not working. Had to drive to Starbucks to log on for important computer work - very inconvenient. Breakfast was fine. Not unuf pastries or cereal.
Business response:
Mr Keith, Thank you for the review. We are glad to know that you were pleased with the breakfast. We are sorry to hear about the inconvenience you faced regarding the internet and bed. We have forwarded your comment to our maintenance department so that they can take the necessary action to fix any issue with the cable. Hope to serve better next time!
Had to be moved because first room was filthy. Second room was ok but still not clean. Breakfast Needs update and needs new cleaning practice.
Business response:
Ms Jayme, We regret that you had an unpleasant experience at our property. Your feedback is taken seriously and forward to the team for improvement. We hope you will give us another chance to exceed your expectations in future.
Fair It’s always loud in the hallway and up and down stairs, the beds are hard and they need new pillows. Oh and they gym has been under construction for a year now. What else am I paying for Bc the breakfast isn’t good at all It’s close to my school
Business response:
Hello, I am so sorry to hear about the situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken. Hope to serve better next time!
Fair Walked into our room and turned on the a/c and out came a roach! Then a few mins later out came another on the wall. And saw one more on the desk! The facilities looked fairly nice, then if you looked closer you could see the filth and how awful the housekeeping staff must be!! LaQuinta is a well known chain, but they terribly missed the mark as far as cleanliness goes!! The front desk staff was Awesome! Briana was so helpful and kind and made our check-in stress free!!! She was fantastic! Thanks Briana.
Business response:
Hi Spencer, Thank you for sharing your experience and comments regarding the service provided by the front desk staff. Though, we are very sorry the cleanliness of your room wasn't up to our typical standards, and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. We hope you'll come back to see how we've grown through feedback like yours.
I wasn’t there for pleasure, so price, & location to my aunt’s facility was a plus. Location of room was very noisy, all night. Cleaning should have been more thorough. I ate only one morning. Food was adequate. Coffee was not strong enough. 🤪
Business response:
Ms Brenda, We are sad to see you unhappy. Weapologize for the incidences that you experienced during your stay with us.We will look into each issue that you have noted, in an attempt to correct and improve these concerns. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Bad
If anyone really sees these surveys, I should be refunded my money for this stay. The entire stay was bad. 1) the sheets had not been changed and there was blood spots on the sheets; 2) the mattress protector was filthy; 3) the mattresses themselves were old and lumpy; 4) the floor was sticky 5) the hot water in the faucet in the sink did not get hot enough. It was ok
Business response:
Ms Nellie, Thank you for sharing your review. We are sorry to hear that your most recent stay with us did not meet your expectations of quality service and accommodations. Your review is important to us as it helps us to identify problems and take corrective measures. Hope to serve better next time!
Poor Upon arrival waited at front desk 15 min. On someone to check us in .got to room called desk for more pillows 4 times no answer finally found someone to get pillows. 6:30 am fire alarms went off waking us . No fire someone overcooked something in microwave.
Business response:
Mr Charles, Thank you for your feedback! We regret your stay didn't go as expected. Your concerns have been noted and forward to our team for improvement. We hope to exceed your expectations on your next visit.
Be careful! Didn't like the fact that I booked online with booking.com and was told that my card would not be charged until I arrived. My card was charged the day before and the entire amount of the room was held along with another $50 for incidentals. This was not told to me when I made the reservation. Was not told until I arrived. I then had to use a different card to pay for the room. That held up money on my card that I had planned on using during my trip. Although they released it when I checked out the next day my ban... read more
Business response:
Ms Barbara, We regret the inconvenience faced by you and never want our guests to have a bad experience at our property. Though the mentioned charges are a part of our policy which is mentioned online. We try our best to keep our guests informed about our policies and property related info. Wishing you a pleasant stay on your next visit. Thanks!
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.