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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very dissatisfied The restroom inside my room was not clean thoroughly. The front desk staff informed me that water had not been supplied to the hotel and surrounding areas for two days due to waterline issues in the area. I feel that is something that should have been made known to hotel guests before they booked their stay. The level of uncleanliness was UNACCEPTABLE DURING THESE UNPRECEDENTED TIMES OF COVID AND THE DELTA VERENT!!! No one should be subject to anyone else germs, specially when you’re paying for quality ser... read more
Business response:
Ms Erica, Thank you for choosing to stay with us. We hope you found our location convenient for exploring our local area. At our property, we aim to provide every guest with excellent service and we sincerely apologize that this was not your experience Please know all the concerns you have mentioned will be communicated to the relevant persons to see how they can be addressed for our future guests. We hope you will give us a second chance to host you when you are next in the area; we aim to meet and exceed your expectations.
Fair When I arrived there was an employee outside watching a video of some kind on her phone. I spoke to her and walked in (Bags in hand.) I stood in the lobby a good 10 minutes or so when the young lady from outside walked back in and said can I help you? Really, you’ve been out there all this time on your phone KNOWING someone was standing there waiting on you? And bugs, I killed 3 baby roaches in my room. When I reported it on the way out. The person at the desk said ok and didn’t even ask what room I was in. The chair at... read more
Business response:
Ms Sheila, Thank you for the feedback. We always aim to provide our guests with a pleasant stay without any flaws. So it saddens us to hear we missed the mark for you. Please accept our sincere apologies for the problems you encountered during your stay at the hotel. We have shared your feedback with our team for improvement. Hope to serve better next time!
Fair
Disappointing The price about the rooms I didn’t like that I have been in a room paying 63.27a day I stay Monday then I try to get the same room again they told me that is going to about 105 that is right I might be looking for another motel that they can make right
Business response:
Hi Jesus, Thank you for your review. Please know that we have a dynamic price depending upon the availability of the rooms. So, we always advise our valuable guests to reserve their room as early as possible and get the advanced bookings benefits.
Could use some work In my suite, the ac unit in the bedroom did not cool and made a huge wet spot on the floor throughout the room. I also walked into the bathroom and slipped and fell in a huge water puddle from the roof leaking onto the floor. I notified the staff of the problems and they said the “manager” wasn’t there to talk to him in the morning. No concern and no offer to change my room. The next morning I spoke with the manager and told him how displeased I was with my stay and how uncomfortable it had been. He said ... read more
Business response:
Ms Natasha, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your elaborate comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your thorough comments will help us improve our services as we genuinely value our guests' reviews.
Pedí reembolso no me lo dieron pedí descuento por la incomodidad de dormir en sofá no me dieron 2. Pedí primer o segundo piso x mis nietas no me lo dieron Pedí 2 camas éramos 2 adultos y 2 niñas. No me lo dieron Incompleto. Pedí cancelación y reembolso porque no tenían cuarto con 2 camas como yo lo reservé y no quisieron . Nunca pusieron de su parte para ayudarme A la fecha no he recibido ninguna compensación
Business response:
Hello, We are sad to see you unhappy. We never want our guests to have such kind of experience. We apologize for the inconvenience you faced. I will surely forward your feedback to our team for improvements and hope to give us another chance to improve our services.
Disappointing The walls paper-thin you could hear other guest and the bed & pillows were very uncomfortable. The neck was hurting so bad from the flat pillows tht I had a headache and bed was hard as a board. There's not enough lighting on the room or bathroom The price
Business response:
Ms Katherine, We are sad to see you unhappy. We never want our guests to have such kind of experience. We apologize for the inconvenience you faced. I will surely forward your feedback to our team for improvements and hope to give us another chance to improve our services.
Poor WITH SOME EFFORT THIS PLACE COULD BE MUCH MORE PLEASANT AND PRESENTABLE. STAFF NEEDS TO DRESS PROFESSIONALLY, UPGRADE THE CLEANING SERVICE IN ROOMS AND ON HOTEL GROUNDS, MAKE THE MINOR REPAIRS NEEDED. LOCATION CONVENIENT, HOTEL ITSELF HAS GONE DOWNHILL DRASTICALLY SINCE 2020. NOT CLEAN AT ALL, MOLD IN BATHROOMS, STAFF NOT PROFESSIONAL IN APPEARANCE-ATTIRE VERY UNPROFESSIONAL, NO BLANKET IN ROOM, SAID THEY WERE OUT, HAD TO USE A PAPER THIN COVERLET, IRONING BOARD BROKEN, LOCK STRIPPED FROM DOOR, VERY UNKEMPT OUTSIDE GROU... read more
Business response:
Hi Caldwell, Thank you for the review. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for the inconvenience faced by you. Please know we will work to address the concerns you outlined. We have also shared your comments with our management, and appropriate steps will be taken to ensure future guests do not encounter the same issues. We hope you will give us another chance to exceed your expectations in future.
Pathetic Management needs to present himself in managerial attire. As he was dressed as if he was BBQing in the backyard the two days I saw him I was less than impressed. The fitness room was gutted and unusable. I'm sure they will use COVID as an excuse to cover this, but that one resident who has been staying there for several months stated that the fitness center has been out of use since she arrived. NOWHERE in booking.com nor La Quinta's website was there ever mentioned anything about missing or unusable amenities. To b... read more
Business response:
Mr Joseph, Thank you for your review! We always strive for a comfortable experience for our guests, so we are disheartened to read your review and know that we fell short in meeting your expectations. We have shared your feedback with the team to ensure that they correct the issues encountered by you. We hope to earn your business in the future by continuing to evolve and improve the guest experience.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.