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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Overall LaQuinta Waxahachie stay The rooms are not clean like I expected them to be. The shower/ tub was very dirty upon arrival and so was the sink. The beds were also super uncomfortable. The mattresses were hard as a rock and extremely hard to sleep on. The a/c kept blowing dust in the air which caused me and my partner to sneeze a lot. Also, one of the lamps in the room had a broken switch. We had to turn the light bulb in order to turn the light on. The property is alright. The staff was extremely nice and hospitable. T... read more
Business response:
Hi Alexis, Thank you for taking the time to leave us some feedback regarding your recent stay. I want to apologize for the inconvenience caused. We will pass your feedback to our staff and will ensure to correct all the issues encountered by you. We hope you will give us another chance to exceed your expectations in future.
Wasn’t the best place The first room me and my husband it smelled like really heavy smoke. Then the second room we had it smelled better but the room just felt really dirty the shower curtain had mold on it. The place just wasn’t a very good clean feeling. The staff was very helpful.
Business response:
Ms Bianca, We are sincerely apologetic regarding your experience with us. We certainly hope this does not deter you from coming back. Please give us another chance to remedy your future experience, and we look forward to having you stay with us again in the near future.
Fair Coffee Breakfast was fine but hard to get coffee
Business response:
Ms Patricia, Thank you for rating your stay. We appreciate your business and look forward to improving your experience with us. Please visit again.
The room could have been cleaner. There were doubts that the sheets had been changed. The room was not as clean as it could have been. We found a long hair in our sheets that didn't belong to either one of us. The breakfast was fine.
Business response:
Ms Cassandra, Thank you for sharing your feedback. We're sorry for the issues you encountered regarding dirt. Cleanliness is vital to every guest, so it saddens us to hear we missed the mark for you. The moment we read our guest's review, we pass on the note to the concerned department and starts working on it. Though we follow several procedures for cleanliness, we will put extra effort and inspect each area thoroughly. Hope to get another chance to make it up to you.
Disappointing
Bad Prior to our stay beginning, we were precharged and over charged the incorrect amount. Upon speaking with the front desk attendant and management, we were told that there was nothing they could do and that if a refund was issued it would take a number of days to get our funds back. Booking.com stated that we would not be charged anything and that we would pay at the property. By the time we got to the property and went to our room, we noticed that it was infested with roaches. Immediately we wanted to leave. We went to t... read more
Business response:
Hello, We are sorry to hear that your most recent stay with us did not meet your expectations of quality service and accommodations. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We hope you will consider giving us a second chance the next time you are in the area.
Fair
Disappointing but ok The fact that my room was canceled after I spoke to the guy on duty 3 different times prior to my arrival. Once there I was informed there were no rooms available. The girl behind the desk argued with me. I went & grabbed my phone & was able to book a room while standing right there. Even though I apologized she was not friendly at all. Next morning housekeeping made a point to tell me that the girl ended up going to the emergency room as though it was my fault for being upset !!! Location
Business response:
Ms Shalla, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future.
Bad
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.