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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Smell of mildew in rooms and lobby Breakfast
Business response:
Hi Sarah, Thank you for the review. We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best experience next time!
Bad experience Unprofessional response to my injury the closet door fell off when I was opening it and landed on my left forearm as I put up my arm from keep the door from falling on my face ..front desk wasn’t very considerate of the door falling . I ended up with a bruised forearm from the door falling
Business response:
Ms Amy, First of all, Please accept our apologies for the inconvenience faced by you. We regret your stay didn't go as expected. Your concerns have been noted and forward to our team for improvement. We hope to serve you better in the future.
Weekend with no TV. The remote to the TV did not work. They were so busy that it was 3 hours later be anyone could come look at the TV. The nice lady did her best but nothing. She was super nice but she forgot to tell the maintenance to check out the TV. Our room smelled like cigarette smoke soon as we walked in the room and we don't smoke. I told them about it and they made a note of it. The lady was helpful and did what she could. Love the lady. The pool was nice and the staff was nice and the place as a whole was nice.
Business response:
Hello, Thank you for taking the time to share your feedback with us! We regret your recent stay with us didn't go as expected. Your feedback has been taken seriously and forwarded to the team for improvement. We sincerely hope to provide you with a better lodging experience in the future.
Bad Very untidy, not clean, the bed and room was not prepared. Nothing at all.
Business response:
Ms Haydory, Thank you for your review. Please accept our sincerest apologies for the issues that you encountered during your stay in our hotel. It is disheartening to discover that we were not able to surpass your expectations. We will surely forward your feedback to our team for improvement. We hope to serve better next time!
it was just ok. The appearance of the hotel (water leaks in the hallway ceiling), room not vacuumed, broken furniture. breakfast was disgusting, location was excellent. Could be an awesome hotel with employees that cared.
Business response:
Mr John, Thank you for taking the time to share your comments with us. We apologize for the inconvenience you encountered during your stay. I will make sure that these issues are discussed with our team members so that we can improve these areas. We hope to serve better next time!
Disappointing The outside of the property is in desperate need of maintenance. The room was not worth the price. It felt more like a Motel 6. The bed was uncomfortable and there were four tiny pillows. The air conditioner was loud and did not work properly. We had to leave the fan on all the time or it made a whirring sound at the end of each cycle. The bathroom was clean but the knob that controls the water was broken. You could get water but you could not tell what temperature it would be or even how to turn it off. Staff ... read more
Business response:
Mr Michael, On behalf of our entire team, I would like to apologize for not exceeding your expectations and for the inconvenience faced by you. We will surely forward your feedback to our team for improvements and assure you that we will take appropriate measures to improve the areas you found unsatisfactory. We hope to serve you better next time.
Comfortable but not to clean Could have been a little clearer had rockies floors were not clean
Business response:
Mr Tyrone, Thank you for sharing your feedback. We're sorry for the issues you encountered regarding dirt. Cleanliness is vital to every guest, so it saddens us to hear we missed the mark for you. The moment we read our guest's review, we pass on the note to the concerned department and starts working on it. We hope to serve better next time!
Bad
Don’t stay here Arrived around midnight with my husband & 3 year old. Front desk clerk seemed like he was on something. when I asked for an extended stay til Sunday he said okay but in the morning the maid tried entering our room saying there was no note about the extended stay. The morning shift front desk clerk said the man did not leave a not & tried to charge us double. The ceilings in the first floor hallway were falling apart due to wall damage, the floor in our room was still wet from carpet washing, dogs were barking... read more
Business response:
Ms Korey, Thank you for sharing your review. We apologize for the inconvenience faced by you. We take all reports of lacking service and issues with the accommodations seriously, particularly those that you have raised. Your voice is very important to us, and we are continuously striving to improve upon the guest experience. We hope to serve better next time!
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.