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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
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Bad
Business response:
We apologize for falling short of your expectations, Justin. Please feel free to contact us at (775) 786-5700 to discuss your experience further.
Awful Besides the location and the beds. Everything else was pretty bad. Stayed two nights and asked for our room to be cleaned and wasn’t done when we returned(we were gone for eight hours). Asked for things like towels and toiletries and never was brought to us. Waited 30 minutes when we checked out but no one ever came to the counter. The location to the other casinos
Business response:
Your concerns are noted. We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We strive to provide excellent service to all our guests and we regret that we fell short in this instance. We will address these issues with our staff to ensure they are rectified. Thank you for bringing this to our attention.
Will not stay there again Coffee pot didn’t work, hair dryer didn’t work, missing toilet paper Rod, Tub spout not attached Location was good
Business response:
It's unfortunate to hear about your experience at Lady Luck Casino Black Hawk. We value your input and will address the issues you mentioned. Please contact us so we can make things right.
FML CONSTRUCTION EVERYWHERE. NOBODY SPEAKS ENGLISH. nice people good location. gambling is fun.
Business response:
We're sorry to hear about your experience, Travis. We appreciate your feedback and will work to improve. Thank you for your kind words about our location and staff.
Fair Check in was bad could not find my reservation took over an hour. Then went back to room keys didn't work went back to desk again couldn't find my reservation.
Business response:
Sorry for any inconvenience you experienced during your stay. Please contact us at (775) 786-5700 so we can address this issue promptly.
Not the best stay. Poor AC. The air conditioner didn’t hardly work, so it really was hard to get good sleep in an extremely hot room. You had to use the kiosk to check in so it’s not like you could get a different room. It was a great location and clean.
Business response:
Please excuse any inconvenience with the AC during your stay. We appreciate your feedback and will address this issue promptly. Thank you for choosing Lady Luck Casino Black Hawk.
Don't stay here unless you are healthy & have a lot if energy you will be exhausted b4 you begin! I had a difficult time walking clear to the end which I explained to the supervisor. There was very lout construction at 8am which we were not informed of in advance . Had to check in at a different place other than where we stayed clear down the street because of employee shortage. It was a nice room the price was great
Business response:
It's unfortunate to hear about your experience at Lady Luck Casino Black Hawk. We apologize for the inconvenience caused by the construction and check-in process. Your feedback is valuable to us and we will address these issues to improve our services. Thank you for sharing your thoughts. If you have any further concerns, please feel free to contact us at (775) 786-5700.
Very disappointing Working elevator and window to look out of.
Business response:
Apologies for any inconvenience, Chuck. We'll address the issues with the elevator and window. Thank you for your feedback.
Bad
Business response:
Your feedback is important to us. We regret to learn about your experience at Lady Luck Casino Black Hawk. Please contact us at (775) 786-5700 to discuss your concerns further. Thank you.
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,228 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is open now. It is open 24/7.